Senior UX and Service Designer Job at Number 41 Media in Vancouver

Who are we?
Number 41 Media is a team of user-focused researchers, designers, and technologists motivated by a shared passion for creating beautiful and functional digital platforms and services.

We are a local consultancy with offices in Victoria and Vancouver, B.C., specializing in service and UX design for provincial public sector organizations. Our work directly impacts citizens by improving access to essential services, modernizing digital platforms, and fostering meaningful connections between governments and the communities they serve.

At Number 41, we constantly question how things currently work, imagine how they could be improved, and uncover what people actually need to get things done. Whether its a service, a website, or a software project, we approach our work with one overarching question in mind: how can this be better? If you have the answers, wed love for you to join us.

Being a Senior Service and UX Designer at Number 41 Media

In our work, small cross-functional teams tackle complex problems to deliver creative and thoughtful projects. We collaborate closely, bringing multiple creative viewpoints, technical skill, and research expertise together to create innovative solutions for our clients and their end users. The solutions we deliver are practical, user-centered, and impactfuldesigned to work beautifully in the real world.

As a Senior Service and UX Designer, youll lead critical client-facing projects, conduct workshops, and design solutions that simplify and enhance complex service experiences. Youll play a pivotal role in shaping citizen-focused solutions while managing multiple public sector projects with diverse teams.

Responsibilities

Lead Design Efforts Across Multi-Project Portfolios

• Guide the design of user experiences across multiple concurrent projects, ensuring alignment with public sector goals and citizen needs.
• Create service blueprints, journey maps, and prototypes that connect user insights with business objectives.

Design for the Public Sector Context

• Collaborate with government clients to design services that meet regulatory and accessibility standards (e.g., WCAG 2.1) and align with government design systems.
• Simplify complex service interactions to create equitable, inclusive experiences for all citizens.

Stakeholder Engagement and Collaboration

• Facilitate workshops and co-design sessions with diverse stakeholder groups, including government officials, frontline staff, and community representatives, to build consensus and align objectives.
• Work closely with service designers, developers, policy advisors, and other team members to deliver integrated service experiences.

User Research and Impact-Oriented Design

• Conduct in-depth user research to understand behaviors, needs, and pain points, synthesizing insights into actionable strategies.
• Design solutions that directly contribute to improving public services and positively impact citizens lives.

Mentorship and Leadership

• Mentor junior designers and contribute to a collaborative, innovative, and growth-focused team culture.
• Lead client workshops to promote service design thinking within organizations.

Qualifications

Experience and Expertise

• Bachelors or Masters degree in design, Human-Computer Interaction, Service Design, or a related field.
• Six or more years of demonstrated experience in interaction design, service design, or a related field.
• Proven ability to manage deliverables across multiple projects simultaneously while maintaining high-quality outcomes.
• Demonstrated experience working on projects for public sector organizations, with an understanding of government processes, procurement cycles, and stakeholder complexities.

Technical Skills

• Proficiency in tools like Figma, Mural, and JIRA, and methodologies such as service blueprinting, journey mapping, and iterative prototyping.
• Strong understanding of accessibility standards, usability principles, and information architecture.

Citizen-Centered Design Focus

• Deep expertise in designing for diverse user needs, with experience conducting user research and usability testing.

Collaboration and Leadership

• Excellent communication and collaboration skills with cross-functional teams and public sector stakeholders.
• Proven ability to mentor and inspire team members.

Benefits

• Competitive salary
• Extended health care, dental care, and vision care
• Paid time off
• Hybrid work model
• Casual dress code
• Professional development opportunities
• A collaborative and innovative work environment
• The opportunity to contribute to meaningful public sector projects that positively impact citizens lives across British Columbia

Join Us

If you are passionate about creating integrated and impactful user experiences across digital interfaces and service touchpointsand if you have a proven track record in both UX and service designwe encourage you to apply.

Join Number 41 Media and help shape the future of public services through thoughtful and comprehensive design solutions.