Community Manager Job at The Morgan Group in Houston

Why Morgan Group?

There's more to Morgan Group than our 65+ multi family properties. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Morgan Group, it's about the people who work for Morgan, our residents, our construction team, and adhering to our key values that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering full-time employees a variety of benefits including:

• Advancement opportunities
• Training
• Low-cost Medical, Dental, Vision
• Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
• Health Savings Account
• Voluntary Life Insurance
• Long-Term Disability Insurance
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• 401K (Traditional & Roth) with Company Match
• Employee Assistance Program
• Paid Time Off plans including:
• Vacation
• Sick
• Floating Holiday
• Bereavement Leave
• Holiday Schedule
• Referral Bonus Program

This position is also eligible for renewal commissions and quarterly bonus program.

How does Morgan Group benefit you?

The Morgan Group provides you with an excellent opportunity to learn about the multi-family industry and to grow in your career you never thought possible. Whether you are interested in Property management, maintenance, construction, or development, at Morgan, you'll get the training and support from your team that you need to excel in your role and reach your full potential.

What You'll Do

Essential Job Functions:

1. Manage the day to day operations of the community to achieve the highest level of professionalism by all Team Members in the office and on the community. These duties include but are not limited to the following:
   1. Adhere to MORGAN's Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook.
   2. Adhere to all Fair Housing laws.
   3. Operate the office in a professional, clean, uncluttered and well-staffed manner.
   4. Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard.
   5. Supervise the Office Team Members.
   6. Supervise, with the assistance of the Lead Maintenance, the Service Team Members.
2. Create, maintain and encourage excellent resident relations. This includes but is not limited to the following:
   1. Promptly attend to, and resolve when necessary, resident comments, concerns and/or complaints.
   2. Require all Team Members to be professional and friendly to the residents while adhering to MORGAN's standards of non-fraternization.
   3. Maintain and/or create a resident renewal program.
   4. Create a sense of community with the residents and the community.
3. Supervise, with the assistance of Lead Maintenance, the service team of the community. These duties include but are not limited to the following:
   1. Meet daily with Lead Maintenance.
   2. Monitor the timely completion of all service requests.
   3. Identify and direct the Lead Maintenance to schedule projects; such as filter change, power washing etc.
   4. Monitor and perform annual inspections that are required by the City, County or State.
   5. Keep all required permits for operating the community such as; pool, spa, elevator, sign etc. current.
4. Maintain and manage the financial responsibilities on the community. These include but are not limited to the following:
   1. Adhere to the Community budget and report variances.
   2. Prepare monthly financials as directed by the Regional Property Manager.
   3. Provide additional financial information to owners and/or MORGAN senior management team.
   4. Assess the move out condition of apartments to prepare the final account statement.
   5. Prepare and submit annual budget data to the Regional Property Manager.
   6. Manage accounts payable processing in a timely and prudent manner.
5. Manage and monitor all rental collection on the community. These include but are not limited to the following:
   1. Collect rent in a timely basis per the lease contract.
   2. Deposit checks (and/or scan checks) and post entries to resident ledgers in OneSite.
   3. Ensure compliance with Community Policies and lease agreements.
   4. Ensure the proper legal notices are given and deadlines are met concerning late notices/fees, eviction, and court hearings, etc.
6. Responsible for all personnel issues on the community by following the MORGAN standard. This includes but is not limited to the following:
   1. Responsible to recruit, interview, hire, and counsel, promote and terminate Team Members with the assistance of the Regional Property Manager, Human Resources and the Senior Vice President.
   2. Monitor daily work and professional growth of all Team Members.
   3. Schedule and monitor vacation, holidays and sick time for Team Members on the community.
   4. Ensure all team members comply with MORGAN's dress code.
   5. Complete meaningful annual performance reviews with all team members.
   6. Ensure required training is completed by all team members.
   7. Comply with all training requirements set forth for this position.
7. Manage, create and monitor the marketing of the community. This includes but is not limited to the following:
   1. Drive qualified traffic to the community.
   2. Know the community's market which includes nearby businesses and retail, hiring trends, new construction and any other aspects of the sub-market and overall market that could impact occupancy and/or income.
   3. Provide marketing ideas and a fresh approach to achieve the goals set by the budget, Regional Property Manager, marketing team and/or owner.
8. Perform all Essential Job Functions on the Assistant Manager and Leasing Consultant Job Descriptions as business dictates.

Non-Essential Job Functions:

Other tasks as assigned by your supervisor, not listed as essential job functions.

Physical Requirements:

1. Will need to be on feet (33% to 100%).
2. Will need to perform the following physical activities (50% to 100%).
   
   Example:
   
   Bend/stoop/squat/kneel
   
   Perform routine office duties such as filing into high and low cabinets; picking up debris on community.
   
   Climb stairs
   
   Inspect and show community by accessing upper floor apartments.
   
   Push or pull
   
   Inspect and show community.
   
   Reach above shoulders
   
   Store supplies, inspect community.
   
   Grasp/grip/turning and finger dexterity
   
   Typing, writing, handle packages and supplies.
3. Lifting/carrying (supplies, replacement parts, ladders, etc.).
   Over 50 lbs
   
   Rare need (less than 1%)
   
   Between 10 - 25 lbs
   
   Occasional need (1% to 33%)
   
   Less than 10 lbs
   
   Frequent need (33% to 100%)

NOTE:Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons.Examples of heaviest items lifted include washers, dryers, air conditioning units, abandoned sofas, and refrigerators.Wear Personal Protective Gear such as provided back brace, when necessary.

Vision Requirements:

1. Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence.
2. Frequent need to see small detail.
3. Frequent need (33%-50%) to see things clearly beyond arm's reach.

Hearing, Speaking and Written Requirements:

1. Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc.
2. Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects.
3. Ability to read, write and understand English.

Driving Requirements:

1. Frequent need (33%-50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities.
2. Occasional need (1%-33%) to respond to after hour emergencies.
3. Must have a valid driver's license, insurance and car registration if driving for business purposes.

Working Environment:

1. Constant need to be indoors (100%).
2. Frequently outdoors (33% to 50%) during all weather conditions.
3. Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example - apartment immediately during or after turnover.Team Member must wear Personal Protective Equipment (N-95 Mask), rubber gloves and eye protection, when necessary.