Client Experience Manager Job at Exploring Graphics in Las Vegas

SUMMARY

Exploring Graphics, a division of Exploring, Inc., is a leading provider of graphics solutions for the exhibit, event, experiential, and retail markets. With a strong presence in Las Vegas and Atlanta, we deliver high-quality, custom solutions with quick turn times and competitive pricing. Our team combines industry expertise with a commitment to client satisfaction and innovation.

The Client Experience Manager will play a vital role in enhancing client relationships, understanding needs, and managing the client experience from start to finish. This position requires a blend of sales expertise, proactive problem-solving, and the ability to communicate effectively across internal and external teams.

RESPONSIBILITIES

• Sales Growth: Build and maintain strong relationships with existing and potential clients, driving sales through effective communication.
• Client Needs: Understand, anticipate, and manage client requirements, ensuring clear interpretation and meeting of needs.
• Issue Resolution: Identify client concerns, propose solutions, and proactively prevent future issues.
• Strategic Collaboration: Work closely with the assigned Account Manager to develop and implement strategies for territory and client growth.
• Design Collaboration: Partner with clients and internal teams on design projects to provide optimal solutions within budget.
• Project Support: Collaborate with the Director on complex projects to gain experience and build expertise.
• Market Analysis: Stay informed of industry trends, adapting strategies to increase market share as needed.
• Effective Communication: Ensure timely and accurate communication across all teams to meet project deadlines and client expectations.
• Problem Solving: Serve as a proactive problem-solver, quick to adapt, and committed to maintaining a positive attitude.
• Client Engagement: Travel up to 65% of the time for face-to-face client meetings, site visits, and industry research.
• Product Knowledge: Maintain in-depth knowledge of products and pricing to present solutions confidently.
• Sales Presentation: Present effectively to clients in various settings, demonstrating product installation and usage best practices.
• Time Management: Organize daily tasks to optimize time management and productivity.
• Reporting: Prepare and submit regular sales, pipeline, and projection reports to track and communicate progress.

QUALIFICATIONS

• Sales Orientation: Passion for sales with strong organizational skills and attention to detail.
• Communication Skills: Ability to communicate clearly with clients and internal teams, ensuring alignment on goals and timelines.
• Problem-Solving: Solution-oriented with strong judgment and ability to evaluate alternative solutions.
• Team Collaboration: Works well with others, offering a positive, proactive approach to client service.
• Industry Insight: Knowledge of the tradeshow and event industry standards and requirements.
• Documentation: Excellent record-keeping skills to support project life cycle and client interactions.
• Customer Service Focus: Dedicated to delivering outstanding internal and external customer service.

SKILLS & ABILITIES

• Independence & Initiative: Self-motivated, able to work independently and manage multiple projects.
• Technical Aptitude: Ability to learn new tools and software; experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Constructive Feedback: Open to feedback from leadership, committed to continuous improvement.
• Interpersonal Skills: Strong team player, customer-focused with active listening and effective communication skills.
• Detail-Oriented: Manages multiple tasks in a fast-paced environment with attention to detail.
• Adaptability: Flexible and proactive, ready to pivot and address new challenges as they arise.

ESSENTIAL KNOWLEDGE & EXPERIENCE

• Education: High school diploma required; post-secondary education preferred.
• Experience: 3-6 years in sales, preferably within the tradeshow and event industry.
• Software Proficiency: Proficient in Microsoft Office and willing to learn industry-specific software as needed.