Service Writer Job at Genesis of Milford in Milford

Description of the role:

The Service Writer at Genesis of Milford is responsible for providing exceptional customer service and support to all customers who visit our service department. This role plays a crucial part in ensuring customer satisfaction and maintaining the overall efficiency and productivity of our service operations.

Responsibilities:

• Interact with customers and accurately document their service needs and concerns
• Coordinate and schedule service appointments
• Prepare accurate repair orders and estimate costs for customers
• Communicate effectively with technicians and other service personnel
• Provide updates to customers regarding the status of their vehicle
• Resolve any customer complaints or issues in a professional and timely manner
• Maintain detailed records of all service activities

Requirements:

• Prior experience in a similar role or customer service position preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Attention to detail and accuracy in maintaining records
• Proficiency in computer systems and service-related software
• Ability to work in a fast-paced and team-oriented environment
• High school diploma or equivalent

Benefits:

• Competitive salary range of $50,000 - $100,000 per year
• Healthcare coverage including medical, dental, and vision
• 401(k) retirement plan with employer matching
• Paid time off and vacation days
• Employee discounts on vehicle purchases and services
• Career development and advancement opportunities

About the Company:

Genesis of Milford is a reputable automotive dealership located in Milford, Connecticut. We specialize in offering a wide range of luxury vehicles to our valued customers. Our dedicated team of professionals strives to provide exceptional service and an unparalleled customer experience. Join us and be a part of our success!