Larimer County Care Coordinator - Poudre Library District Job at North Colorado

Care Coordinator

Care Coordinators are part of the Addiction Response Team and are responsible for working in collaboration with local providers and community agencies to ensure individuals with substance use are successfully connected with resources to aid in their long-term health, treatment and recovery goals.  Care Coordinators will aid individuals in meeting their goals toward ongoing recovery through education, outreach, connectivity to Medication Assisted Treatment (MAT) and other treatment and recovery services.  Care Coordinators will report to Care Coordination Supervisor.

Role Summary:

This position works directly with the Poudre Library District & Community Behavioral Health Treatment Providers and systems including criminal justice, behavioral health, healthcare and community based organizations. The individual works to engage with library customers seeking assistance and resources with mental health, substance treatment and recovery, housing stability, food security and other security and safety needs, legal resources, and other needs that extend beyond the scope of customary public library reference and referral services.  Role is split 50% of time onsite at the Poudre Library District locations and 50% in other systems locations.

Knowledge / Skills / Abilities 

·         Experience working and ability to build trusted relationships with persons with Substance Use Disorder, especially opioid use disorder, alcohol use disorder, stimulant use disorder

·         Cultural Humility - Ability to effectively engage with different populations including People of Color, LGBTQIA+, Disability, Veteran, Low/No Income and/or experiencing homelessness, People with criminal justice involvement, and people who use drugs, people with mental health conditions, people with complex medical conditions and more.

·         Critical Thinking and Problem-Solving Skills.

·         Customer Service Skills.

·         Strong decision-making skills.

·         Strong verbal and written communication skills (phone, email, and in-person).

·         Ability to maintain non-reactive and calm when engaging with individuals who may or may not be intoxicated, belligerent, or have a history of behavioral health issues.

·         Ability to adjust priorities quickly as circumstances and needs dictate for member success.

·         Computer skills including the navigation of multiple Electronic Medical Record systems and data collection tools as determined by organizational needs.

·         Experience and/or ability to partner with professionals in local and regional health, human service resources and criminal justice organizations.

·         Experience working with Medicaid and Medicare.

·         Bilingual preferred.

·         Ability to work independently and in a busy office environment that may contain interruptions to work due to walk-ins, member needs, supervisor requests, phone conversations, etc.

·         Reliable transportation
 

Education or Formal Training

·         HS Graduate or GED required

Licensure/Certifications

·         Valid Colorado Driver License and Insurance required

 Working Environment Physical Activities

·         Frequent contact with the public by phone and in person

·         Sitting

·         Standing

·         Walking

·         Climbing up and down stairs

·         Bending and reaching

·         Lifting up to 30 pounds

·         Must be fully vaccinated against COVID-19 as a condition of employment.

·         Annual Influenza vaccine

Job Responsibilities:

·         Enrollment of persons using appropriate assessment tools and completion of GPRA Survey at enrollment and then at 6 month follow up

·         Support persons enrolled in services to continue engagement with both medical and behavioral health treatment plans and assist persons in scheduling appointments, follow-up care, referrals, medication refills etc.

·         Provide appropriate health needs and clinical/non-clinical assessment identify risk factors and develop health plan and support with the integration of treatment and recovery services including Medication Assisted Treatment.

·         Enter all documentation, contacts, and assessments into required databases within same or next business day

·         Participate in telephone contacts, office/hospital visits, community visits and other means of connecting with members to reach identified goals.

·         Perform health needs assessments and identify risk factors to develop health care plan

·         Assist members in scheduling appointments, follow-up care, referrals, medication refills, etc.

·         Attend member appointments with providers and community resources as needed.

·         Work in collaboration, communication, and coordination among all responsible parties of an individual‘s multidisciplinary team to support achieving goals and reduce duplication of services.

·         Optimize member and family independence through education, community resources, and support.

·         Review appropriate cost-effective care and decrease duplication of services for members.

·         Understand, communicate, and facilitate on behalf of patients with regard to complaints, grievances, and appeal processes.

·         Regular case review with Supervisors and Trainers.

·         Strict confidentiality of member records and communications.

·         Completion of a Certified Addiction Technician Classes and attend supervision as required.

·         Safely transport members to and from MAT appointments in NCHA company vehicle

Other Duties as Assigned:

·         Provide assistance as designated by NCHA Organizational and Addiction Response Team Leadership to support the overall goals of NCHA

·         Provide input into development of policies and procedures

·         Support of the mission and vision of NCHA

·         Compliance with NCHA procedures

·         Compliance with  policies of other community agencies when working at their facilities.

·         Attend internal and external meetings and completion of in person and virtual trainings as identified.

·         Participation in ongoing performance improvement activities

·         Other duties as needed to meet demands of the organization (may include flexing or changing job location)
 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

The North Colorado Health Alliance was incorporated as a 501(c)(3) non-profit organization in 2002. The Alliance, based in the town of Evans in Colorado’s Weld County, is a creative and strategic collaboration of partner organizations that are dedicated to cultivating the health of the communities they serve.

At the Alliance, we recognize that health does not begin or end with medical, dental, and behavioral health services. Health also depends on features of the built environment and on a variety of social determinants that make it harder for many to resist the chronic illnesses of our times. Thinking globally, the Alliance acts locally and creatively to convene, integrate, and support community partners in our common effort to make northeastern Colorado the healthiest region in the healthiest state.