Community Manager (78756) Job at Swoon Staffing in Neenah

Job Description

• Swoon is seeking a fully REMOTE Sales & Marketing Community Manager for a multinational personal care corporation.
• Is a 12-month contract.
• Must be fluent in Spanish 
• Benefits available: Medical/Dental/Vision

How do I know if I am in the right place?

· Experience with social media management, monitoring, and reporting is required.

· Experience with social media management software (i.e., Sprinklr) is desired.

· Experience with ratings and reviews moderation and management is a plus.

· Candidate should hold a Bachelor’s degree, and/or demonstrated equivalent ability and experience within the community management category.

· Ability to multitask, work under pressure, and meet tight deadlines in a fast-paced environment.

· Strong understanding of social media platforms, algorithms, and best practices for each channel.

If so, you are exactly what they are looking for in a Sales & Marketing Community Manager

What exactly would a Sales & Marketing do at this company?

· Manage owned social media sites, engage with consumers in social media both proactively and reactively, and be the external voice of our brands while simultaneously acting as the voice of the consumer internally.

· Serve as a hub, having the ability to connect personally with consumers (humanize the company), as well as gather and provide feedback to various departments internally (consumer services, brand, legal, tech support, marketing, IT, etc.).

· Responsible for overseeing our brands on social media and ratings & reviews, while ensuring internal and external customers receive the best, most effective, efficient, and integrated service experience available.

· Implement the social media voice and guidelines of managed brands, manage engagement and interactivity with the consumer audience, and foster a positive consumer experience.

· Coordinate with external agency partners (including PR, digital, and media), as well as internal brand, ITS, and consumer services teams to support their respective missions, ensuring consistency in voice and cultivating a strong social brand.