Community Manager Job at Associa in Kapaa

Job Description

A Community Manager I is responsible for providing the overall supervision of a portfolio of
community associations. The Community Manager I interacts with internal and external customers
including homeowners, vendors, board members and committee members, as well as Associa staff.

• Travel to client associations in order to attend board meetings, perform inspections,
  conduct walk-throughs and attend community events as needed and per the management
  agreement.
  • Prepare agendas, update management reports, and compile documents and copies for
  Board meeting packages.
  • Prepare annual disclosure packages, annual meeting notifications, and annual financial
  statement packages for all homeowners and arrange bulk mailing of same within the time
  frames set by state statute or governing documents.
  • Update homeowner and association information in C3 and shared files.
  • Coordinate and/or oversee inspection of building facilities and/or common area, and
  arrange appropriate follow up actions as required.
  • Supervise the operation and administration of the Association in accordance with
  management agreement and the Association's policies and procedures.
  • Act as or oversee the primary liaison with the Association Board of Directors and
  homeowners as needed.
  • Perform/direct administrative and management duties as requested by the Board of
  Directors and in accordance with the management agreement.
  • Ensure Associa community management tools are being effectively developed and utilized
  such as annual calendar, action item list, resolution worksheets, timed agendas, RFP
  matrixes, committee charters, procurement procedures, FY operating budget, etc.
  • Review monthly financial reports and ensure management summary is submitted to the
  association Board of Directors.
  • Provide and/or oversee recommendations to the Association Board of Directors and
  committees regarding major capital expenditures as required to maintain the desired
  community appearance and operation.

• Oversee ARB (Architectural Review Board) application processing and perform on-site
community inspections as necessary.
• Monitor corporate and client delinquency rates and collections process for account
portfolio.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Manage routine and special project vendors including procurement as well as performance
evaluation as contracted.

Requirements

Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.).
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and
how those roles interface with the requests of homeowners.
• Proficiency in typical business correspondence (grammar, structure, punctuation, spelling,
etc.).
• Proficiency in conflict resolution techniques.
• Professional customer service skills.
• Ability to maintain confidentiality and discretion in the performance of all duties and
responsibilities.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Ability to keep workspaces organized and maintained.
• Ability to interpret verbal and/or written instructions at a proficient level.
• Ability to self-motivate, be proactive, detail oriented and successfully function as part of a
team.
• Knowledge of company policies, procedures, and forms
• Partner with multiple stakeholders, for example assistant community managers, vendors,
peers, clients.
• Must be able to work effectively with others in person and in group setting
• Must be able to prioritize, manage time, and meet deadlines.
• Must be able to communicate effectively and professionally on phone, email, and in-person.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.).

Bachelor's Degree preferred
• Community Association Experience preferred but not required

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.