Grey Lady Holdings Inc is hiring: Assistant Studio Manager in Wilmington

Description:

About SWTHZ

SweatHouz (SWTHZ) is a boutique wellness company focused on accelerating the adoption of deliberate exposure to heat and cold globally, through premium infrared sauna and cold plunge premium experiences. With 30 locations in the US, 400 franchise licenses sold and rapid international expansion approaching, SWTHZ is the fastest growing recovery franchise business globally.

Job Summary

• SWTHZ is seeking a highly motivated sales and people leader to join our dynamic studio teams as Assistant Studio Manager. The Assistant Manager will oversee all aspects of a SweatHouz’s studio performance with the teamwork of the Studio Manager.
• The ideal candidate is a sales and customer service guru, with tremendous leadership skills. They have experience in selling themselves, coaching sales people, sales team management, customer service training, marketing and lead generation, leadership and always lead by example.
• This is a high impact, high effort role. Your work will make a significant impact and contribution to the growth of SWTHZ, for which you will be rewarded.

Essential Duties & Responsibilities

• Sales and Membership Growth (40% of role)

1. Achieve studio membership and revenue goals: Collaborate with the sales team to develop and implement strategies to attract new members and retain existing ones.
2. Provide exceptional sales support: Coach and mentor sales associates on effective sales techniques and product knowledge.
3. Track and analyze membership data: Monitor key membership KPI’s and use insights to form strategic decision making.
4. Partner with marketing team: Actively participate in marketing initiatives and promotions to drive awareness and generate leads.

• Leadership & Team Management (40% of role)

1. Build and cultivate a high performing, engaged team: Foster a positive and collaborative work environment where employees feel valued, motivated, and empowered to succeed.
2. Develop and coach team members: Provide effective training and coaching to ensure all team members possess the skills and knowledge needed to excel in their roles.
3. Lead by example: Demonstrate exceptional work ethic, communication and customer service skills, inspiring your team to do the same Performance management: Implementation effective performance management practices, including setting goals, providing regular feedback, and conducting performance reviews

• Operational Excellence (20% of role)

1. Ensure smooth and efficient daily operations: Oversee all aspects of studio operations, including scheduling, staff assignments, inventory management, and adherence to company policies and procedures.
2. Maintain a clean, inviting, safe studio environment: implement and enforce hygiene and safety protocols to create a comfortable and enjoyable experience for all guests and members
3. Manage studio cleanliness: Allocate cleaning staff in a manner that keeps attrition under 7%
4. Identify and implement operational improvements: Keep a strong pulse on your studio. Continuously identify opportunities for improvement in the team member and member experience. Implement effective solutions as needed.

Requirements:

• Experience with membership sales is a significant advantage!
• Bachelor's degree in Business Management, Marketing, or a related field (or equivalent experience)
• 1+ years in sales
• 1+ year in management
• Similar experience at a fitness studio is looked upon favorably