Amazon is hiring: UX Researcher, Next Generation Developer Experience, AWS Resea

At AWS, groundbreaking new services are being built regularly, and features for existing services are deployed daily. Are you interested in solving complex, high-impact design problems related to Generative AI use among developers?

The AWS Central UX Research team is looking for a User Researcher to support the effort to define how to evaluate, measure, and report on the customer perspective to help define and establish the future of developer-centric Generative AI experiences at AWS. The User Researcher will have a significant impact on our business and provide direction and vision for evolving the role of research in product development, identify opportunities to increase efficiency, and drive impact across the product roadmap. This UX Researcher will own the roadmap and lead human-centered/user experience (UX) research for the AWS Next Generation Developer Experience (NGDE) products and consoles.

This UX Researcher will provide generative (foundational) and evaluative research insights to the AWS Next Generation Developer Experience (NGDE) product teams. This position will help uncover and explain how customers and end-users organize, explore, govern, and manage their workloads in AWS, and how they can use Generative AI to enhance their experiences. This User Researcher role will surface the critical jobs-to-be-done (JTBD) in our customers’ journeys to operate their AWS cloud infrastructure. They will collaborate with UX Designers and product leadership to identify and prioritize which customer/end-user problems to solve throughout the user life cycle.

Key job responsibilities

We are looking for a creative and customer-obsessed UX Researcher to help build and establish new Generative AI experiences at AWS. Your work will empower millions of developers working with AWS tooling. You will use your deep understanding of human-centered research methods and human factors best practices to uncover customer insights that help drive tactical and strategic impact across the organization. You will work collaboratively with leaders across AWS and AWS customers to deliver a bar-raising product that is intuitive, easy to use, and delightful.

In addition, you will:

1. Help define the long-term vision, strategy, and goals for UX research for the NGDE team.
2. Identify best human-centered research methods (quantitative and qualitative) to answer questions on our users based on research questions, timeline, and resourcing.
3. Define and execute a comprehensive research roadmap; communicate and refresh on a regular basis to ensure relevancy.
4. Gather and analyze human performance, behavioral, and interaction/usage data to test product and UX design hypotheses, derive recommendations for design and actions, and validate human error probabilities.
5. Collaborate and communicate effectively within cross-functional teams across design, product, engineering, and management.
6. Create repeatable and scalable mechanisms to evaluate Generative AI experience solutions from a holistic customer perspective.
7. Continually learn, grow, and improve the craft of UX research.

A day in the life

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.

Minimum Qualifications

* Proven success leading business-to-business (B2B) user research projects with demonstrated impact.

* Portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas).

* Experience managing all stages of research design (study design, test creation, recruiting, moderation, analysis, reporting).

* Experience with research methods including field research/ethnography, usability and human factors evaluation (heuristic assessments, usability testing), concept evaluation techniques, formative research (UX vision and concept testing, iterative design evaluation), large-scale behavioral and sentiment research, and statistical methods used to analyze data related to human performance, behavior, and interaction with systems and products.

* BS in Human Factors, Cognitive Psychology, HCDE, or Computer Science with relevant research experience, or similar.

* MS or Ph.D. in Human Factors, Human-Computer Interaction, Cognitive Engineering with relevant research experience, or similar.

* Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.

* An unfailing passion and capacity to advocate on behalf of our users.

* Experience in a highly agile/scrum environment.

* Ability to work in a startup environment.

* User research or other experience from a technical field, such as software development, Systems Manager or similar.

* Experience delivering human factors and human-centered research to deliver conversational UIs and digital user experiences that leverage generative AI (genAI) and large language models (LLM).

* Meets/exceeds Amazon’s leadership principles requirements for this role.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,900/year in our lowest geographic market up to $158,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

This position will remain posted until filled. Applicants should apply via our internal or external career site.

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