Urban League of Portland is hiring: Video Teller (Oregon City) in Oregon City

This job posting will close on Friday, December 20, 2024.

This position is located at Oregon City.

"We have an excellent opportunity in our Member Solutions Center for a Video Teller (Virtual Member Advisor) to join our team!"

Join our team

We're committed to transforming both lives and communities. So if your career goals include doing meaningful work where recognition, value, and inclusion are paramount, you belong here.

Our commitment to inclusion

We celebrate differences and foster an environment where individuals bring their authentic selves to work every day. It's a fundamental commitment supporting our mission to create a culture of belonging for our employees, members, and community partners. Learn more on our website.

The Video Teller (VMA) oversees assisting members with their financial transactions, servicing existing accounts and building member relationships through video conferencing and email. The VMA maintains a thorough knowledge of credit union products and services and uses consultative selling to identify cross-sell opportunities. A courteous, professional demeanor, ability to effectively communicate via email and video conference, and a high level of integrity are essential to this role.

Primary Responsibilities:

• Displaying an engaging, on-screen presence, positive attitude, and effective communication style through video conferencing.
• Providing prompt, efficient, and accurate service to members while processing their transactions.
• Effectively assisting members with a wide variety of transactions, account maintenance, troubleshooting online banking issues, and handling general inquiries and information requests.
• Learning and maintaining technological skills for the operation of the Interactive Teller Machine (ITM).
• Handling email correspondence in a professional manner; answering to member requests and inquiries promptly via email.
• Ability to balance and prioritize a variety of tasks and member service issues.

Qualifications

Must-haves:

• High school diploma or equivalent.
• 1+ years previous customer service experience required.
• Demonstrated ability to process transactions accurately and efficiently.
• Ability to learn and apply new technologies, processes, and procedures in a timely manner.
• Must possess a professional demeanor and ability to effectively communicate via email and video conference.
• Must be available to work branch hours, including Saturdays.
• Hybrid work schedule after initial 90-day training on-site.

Nice-to-haves;

• Spanish speaking skills a plus.

We offer a generous benefits package for you. For more on our benefits, please visit our Benefits Page.

A Great Place to Work!

At Advantis we help our members succeed financially. If you like to work with passion and purpose, collaborate, elevate, and celebrate, Advantis Credit Union is the place for you. Advantis is one of Oregon's largest member-owned financial cooperatives, serving the Portland area for over 90 years.

Advantis Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Additional Application Instructions

If you are interested in being considered for this position, please submit an application on our website.