Founding Product Designer

Founding Product Designer

Who We Are

At Serval, we're building a next generation IT support and automation platform.

We're on a mission to create the copilot for IT teams, taking on a massive IT Service Management market dominated by legacy players like ServiceNow ($250 bn market cap) and Atlassian ($50 bn market cap). IT departments today face a barrage of tedious tasks like employee onboarding, offboarding, software access management, and device troubleshooting. We're automating these processes and taking work off of IT teams' plates with a natural language workflow builder. Long term, our vision extends to developing a universal workflow automation platform that empowers all business functions to automate manual workflows.

Serval was founded by product and engineering leaders from Verkada and is backed by industry-leading investors.

Role Overview

As Founding Product Designer, you'll be working closely with founders to build the Serval platform from the ground up. Our vision is centered around usability, and you'll be challenged to create intuitive and beautiful interactions that unlock powerful automation capabilities.

This role is based in San Francisco, California, and requires in-person presence.

Responsibilities

• Deeply understand a complex problem space and forge simple, elegant design solutions
• Generate your own ideas, and drive collaborative processes to elicit ideas from your teammates
• Move fast to explore those ideas via mockups, interactive prototypes, and usability testing with customers.
• Work with engineering to understand the technical constraints of a project, and make pragmatic tradeoffs on your designs
• Build the foundations of a flexible and scalable design system
• Support development of early brand content, including logo and landing page

Qualifications

• You have 5+ years experience as an in-house product designer, preferably designing full applications end-to-end
• You have experience designing and prototyping in Figma
• You like thinking about complex problems, and enjoy exploring the ambiguity inherent to defining a new product category
• You care about the details of your work, and love crafting pixel-perfect UI
• You like collaborating with other design-minded teammates in product and engineering
• You like shipping, and are willing to make hard tradeoffs in order to get features in the hands of customers
• You like impact, seeing how your work makes peoples' lives better and moves business metrics
• You're a self-starter, who can proactively identify opportunities for impact even when they're not assigned to you
• You enjoy collaboration and feedback, can give constructive and respectful critiques of others' work, and can explain the reasoning behind your design decisions and opinions
• You're comfortable in a high-growth startup, can balance many simultaneous projects, and thrive in fast-paced environments

Bonus Points

• Previous experience as a founding or early product designer at a startup
• Previous experience with B2B SaaS tools