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Guidehouse

Senior UX/CX Consultant

Guidehouse, McLean, VA, United States

Job Family :

Technology Consulting

Travel Required :

None

Clearance Required :

Active Secret

What You Will Do :

Guidehouse is seeking a talented and experienced CX and BA to join our team, focusing on delivering customer-centric solutions that enhance user experience and drive business value. In this role, you’ll work at the intersection of product management, customer experience (CX), user experience (UX), and agile business analysis. You’ll collaborate with cross-functional teams, manage product development lifecycles, and prioritize features based on customer insights, business needs, and technical feasibility. If you’re passionate about creating products that delight users and meet strategic objectives, we want to hear from you.

Key Responsibilities:

Product Strategy & Roadmap: Work with PO and Stakeholders to define, communicate, and implement product vision, strategy, and roadmap, ensuring alignment with company objectives and customer needs.

Customer & User Experience (CX & UX): Conduct user research and analysis to develop a deep understanding of customer personas and pain points and develop customer journey maps. Collaborate with UX/UI designers to deliver intuitive and effective user experiences.

Agile Product Development: Collaborate with agile product teams, defining user stories, prioritizing the backlog, and ensuring continuous delivery of value in alignment with Agile principles and Scrum methodology.

Cross-functional Collaboration: Work closely with business owners, design and dev team, and customer support teams to ensure successful product launches and ongoing enhancements.

Data-Driven Decision Making: Analyze product performance and user feedback to make data-informed decisions. Identify areas for improvement and recommend new features or changes based on insights.

Requirement Analysis: Elicit, document, and prioritize business requirements, ensuring product features align with strategic goals and meet business and customer needs.

What You Will Need :

  • An ACTIVE and CURRENT SECRET federal security clearance

  • Bachelor’s degree

  • TWO (2) or more years of relevant product management, with a strong CX/UX and Human Centered Design experience

What Would Be Nice To Have :

  • Demonstrated ability to solve problem and think critically, both individually and in a team environment

  • Experience in Agile methodologies and business analysis, ideally with a background as a Product Owner or Agile Business Analyst.

  • Excellent verbal, written and presentation skills, with demonstrated ability to translate technical information to a non-technical audience at all levels of the organization

  • Strong attention to detail, thoroughness, quality, & customer service orientation

  • Strong analytical and problem-solving skills; ability to translate customer needs into clear requirements and actionable tasks.

  • Proficiency in using product management and collaboration tools (e.g., Jira Confluence)

What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

  • Medical, Rx, Dental & Vision Insurance

  • Personal and Family Sick Time & Company Paid Holidays

  • Position may be eligible for a discretionary variable incentive bonus

  • Parental Leave and Adoption Assistance

  • 401(k) Retirement Plan

  • Basic Life & Supplemental Life

  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

  • Short-Term & Long-Term Disability

  • Student Loan PayDown

  • Tuition Reimbursement, Personal Development & Learning Opportunities

  • Skills Development & Certifications

  • Employee Referral Program

  • Corporate Sponsored Events & Community Outreach

  • Emergency Back-Up Childcare Program

  • Mobility Stipend

About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.