Ocado Group is hiring: Technical Writer - Fixed Term Contract in Hatfield

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

About Us

Our teams are putting the world's retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.

About the Role

The Technical Writer will be responsible for documenting install, operation and maintenance activities and translating them into outstanding technical documentation / manuals to support our teams in TechOps who deploy and operate our automation hardware.

What you will be doing

Produce clear, easy-to-read, and consistent documentation (Install Manuals Operation & Maintenance Manuals) to enable our TechOps teams to deploy and run our automation hardware

• Liaise with design teams and interpret design data to write concise, usable technical procedures in accordance with the Ocado style guide, and ensure consistent attribute naming for technical features.
• Produce unambiguous illustrations and other visualisations from existing design data (e.g. 3D CAD models, engineering drawings, electrical schematics, engineering bill of materials) to support technical understanding
• Validate the written manuals by executing the procedures on the intended automation equipment with some travel to Ocado sites within the UK. This will require flexibility and a practical approach using your engineering expertise and experience. Although not physically demanding the work will require a "hands on'' mindset

About you

• Proven technical writing experience for electro-mechanical systems, such as operation and maintenance manual, component maintenance manual, install manual and troubleshooting guides, according to accepted industry standards
• Professional or otherwise-gained mechanical experience, including the use of hand tools
• The ability to write easy-to-read, fluent text in Simplified Technical English (STE), and the capability to organise content clearly
• Ability to create accessible illustrations from design data (including CAD) to support written procedures.
• Impeccable written English, and the ability to write consistently and concisely in accordance with a style guide
• Proven background working within a structured authoring environment using industry recognised tools
• Ability to understand sometimes complex flows or technical information, and to be able to explain them clearly and simply to an end-user
• Proven background working in a structured authoring environment, and also have strong PC skills with high proficiency in standard authoring tools (ST4, Madcap Flare desirable) and Google Suite for day to day tasks.
• Confident to challenge engineering design and concepts

What we offer you

Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.

• 30 days 'working from anywhere in the world' policy
• Wellbeing support through dedicated apps and an Employee Assistance Programme
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
• Pension scheme (various options available including employer contribution matching up to 7%)
• Generous Private Medical Insurance (within the first month of joining!)
• Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)
• 22 weeks paid maternity/primary parent leave and 6 weeks paid paternity leave (once relevant service requirements complete)
• Train Ticket loan (interest-free)
• Cycle to Work Scheme
• Free shuttle bus to and from Hatfield Train Station to the Hatfield offices
• Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
• Opportunity to participate in Sharesave and Buy as You Earn share schemes
• 15% discount on Ocado.com and free delivery for all employees (within the first month of joining!