State of North Carolina
HBCU Transportation Engineering Content Management (ECM Job at State of North Ca
State of North Carolina, Wilmington, NC, United States, 28412
Salary: $18.00 Hourly
Location : Wake County, NC
Job Type: Temporary Full-Time
Job Number: 24-15136
Department: Dept of Transportation
Division: Secretary
Opening Date: 12/19/2024
Closing Date: 2/7/2025 11:59 PM Eastern
Job Class Title: NCDOT HBCU Transportation Engineering Content Management (ECM)
Position Number: 65022873
Salary Grade: NC04
Description of Work
Engineering Content Management (ECM) is essential to the N.C. Department of Transportation (NCDOT), ensuring the efficiency and accuracy of applications and processes that support transportation operations. The ECM Construction Team plays a pivotal role in the DOT Transportation Lifecycle by maintaining and enhancing the systems and tools used across various business units. Through innovative content management solutions, ECM supports the department's mission to connect people, products, and places safely and efficiently.
This internship offers an opportunity to gain hands-on experience in content management and application support within a collaborative and fast-paced environment. Interns will work closely with the ECM Construction Team, contributing to tasks such as updating application support documentation, managing business support tickets through ServiceNow, and participating in design and development meetings with developers in web systems.
NCDOT is committed to inspiring and cultivating the next generation of ECM professionals by equipping interns with valuable knowledge and skills. Throughout the internship, participants will build expertise in SharePoint/Web Application design, time management, and project management. By the end of the internship, interns will have developed a comprehensive understanding of the ECM Construction Team's role in supporting NCDOT's transportation lifecycle and delivering impactful solutions to enhance operational success.
Internship Structure for Transportation Engineering Content Management (ECM) Role:
Overview: This 10-week internship (May 27-August 1, 2025) offers a focused and immersive experience in NCDIT's Transportation Engineering Content Management (ECM) Department, which plays a critical role in supporting the mission of the North Carolina Department of Transportation (NCDOT): Connecting people, products, and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. Interns will gain practical skills in content management, application support, and web design while learning how the ECM Construction Team supports NCDOT's mission by enhancing applications and providing innovative solutions for transportation operations.
NCDOT's ECM Team is committed to innovation, collaboration, and excellence in supporting the department's transportation lifecycle. Interns will be empowered to contribute to these goals by working collaboratively with the team and gaining a solid foundation in content management, application support, and web design strategies.
Roles and Responsibilities:
The intern will perform a blend of administrative and technical tasks, supporting the ECM Construction Team in providing innovative solutions for NCDOT. Responsibilities include:
Application Support and Documentation
Minimum Education and Experience Requirements
To help you with your interview, we suggest that you do your research: know some background about NCDOT and the business area to which you are applying. We also suggest that you practice your interview skills by discussing your experience and job history with a family member, friend, or mentor.
Supplemental and Contact Information
Dr. Jarrett Eason jdeason1@ncdot.gov
More Information About The Office of HBCU Outreach:
Website:
APPLICATIONS MAY BE FILED ONLINE AT: NOTE: Apply to the department listed on posting An Equal Opportunity Employer, NC State Government
NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
How did you hear about this program?
02
Please select any of the workforce development programs you have participated in.
03
The North Carolina Department of Transportation requires that your application include all your relevant education and workforce experience. NCDOT does not accept "See Attached" or resumes in lieu of completing the "Education" and/or "Work Experience" section of the online application. CONFIRM - I understand that I will not be considered for employment with NCDOT if I submit an incomplete application.
04
Please answer the following in 300 -500 words: "What Skills Do You Hope to Gain or Develop if Selected as a Program Participant?"
05
Have you attached either a Word or PDF copy your unofficial transcript?
06
Select the College/University you currently attend.
07
Have you attached either a Word or PDF copy your resume?
08
Are you a North Carolina resident?
09
Are you currently enrolled as a student in a bachelors, masters, or professional level program at an accredited institution?
10
Please choose the best option which describes your overall GPA based on a 4.0 scale.
11
Please provide the major you are currently enrolled in.
Required Question
Location : Wake County, NC
Job Type: Temporary Full-Time
Job Number: 24-15136
Department: Dept of Transportation
Division: Secretary
Opening Date: 12/19/2024
Closing Date: 2/7/2025 11:59 PM Eastern
Job Class Title: NCDOT HBCU Transportation Engineering Content Management (ECM)
Position Number: 65022873
Salary Grade: NC04
Description of Work
Engineering Content Management (ECM) is essential to the N.C. Department of Transportation (NCDOT), ensuring the efficiency and accuracy of applications and processes that support transportation operations. The ECM Construction Team plays a pivotal role in the DOT Transportation Lifecycle by maintaining and enhancing the systems and tools used across various business units. Through innovative content management solutions, ECM supports the department's mission to connect people, products, and places safely and efficiently.
This internship offers an opportunity to gain hands-on experience in content management and application support within a collaborative and fast-paced environment. Interns will work closely with the ECM Construction Team, contributing to tasks such as updating application support documentation, managing business support tickets through ServiceNow, and participating in design and development meetings with developers in web systems.
NCDOT is committed to inspiring and cultivating the next generation of ECM professionals by equipping interns with valuable knowledge and skills. Throughout the internship, participants will build expertise in SharePoint/Web Application design, time management, and project management. By the end of the internship, interns will have developed a comprehensive understanding of the ECM Construction Team's role in supporting NCDOT's transportation lifecycle and delivering impactful solutions to enhance operational success.
Internship Structure for Transportation Engineering Content Management (ECM) Role:
Overview: This 10-week internship (May 27-August 1, 2025) offers a focused and immersive experience in NCDIT's Transportation Engineering Content Management (ECM) Department, which plays a critical role in supporting the mission of the North Carolina Department of Transportation (NCDOT): Connecting people, products, and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. Interns will gain practical skills in content management, application support, and web design while learning how the ECM Construction Team supports NCDOT's mission by enhancing applications and providing innovative solutions for transportation operations.
NCDOT's ECM Team is committed to innovation, collaboration, and excellence in supporting the department's transportation lifecycle. Interns will be empowered to contribute to these goals by working collaboratively with the team and gaining a solid foundation in content management, application support, and web design strategies.
Roles and Responsibilities:
The intern will perform a blend of administrative and technical tasks, supporting the ECM Construction Team in providing innovative solutions for NCDOT. Responsibilities include:
Application Support and Documentation
- Update application support and design documentation to ensure accuracy and usability.
- Respond to ServiceNow business support tickets, troubleshooting issues and providing timely resolutions.
- Collaborate with team members to maintain and improve application help resources.
- Assist in creating and validating change orders for existing applications.
- Participate in design calls and discussions with developers and web systems teams to enhance application functionality.
- Contribute to the development and testing of application updates, ensuring they meet user needs and business objectives.
- Engage in regular team meetings and discussions to better understand ECM Construction's role in the NCDOT Transportation Lifecycle.
- Build technical expertise by learning the applications and platforms being supported.
- Develop time management, project management, and SharePoint/web application design skills through hands-on projects and guidance from the team.
- Education Level:
Enrolled in or recently graduated from a college-level program.- Proficiency in Microsoft applications such as Word, Excel, PowerPoint, Outlook, and Teams.
- Experience with SharePoint applications or websites.
- Strong organizational and time management skills.
- Effective written and verbal communication abilities.
- Analytical and problem-solving skills to assess and improve processes.
- Preferred Skills:
- Experience with web design or application design outside of SharePoint.
- Familiarity with ticketing systems such as ServiceNow.
- Attributes:
- Interest in transportation engineering and content management.
- Adaptability, eagerness to learn, and a detail-oriented approach.
- Ability to collaborate effectively in a team environment.
- Authorization to work in the United States.
- Timeliness and Initiative:
- Ability to complete assigned tasks within the designated timeline.
- Proactively seeking clarification or assistance when requirements or obstacles arise.
- Quality of Deliverables:
- Meeting the requirements and expectations outlined in the assignment.
- Producing high-quality documentation, support tickets, or project contributions.
- Skill Development:
- Progress in understanding and applying ECM tools, processes, and applications.
- Demonstrated improvement in time management, project management, and design skills.
- Supervisor Feedback:
- Positive evaluations on professionalism, teamwork, and problem-solving abilities.
- Task Ownership and Problem Resolution:
- Effectiveness in independently managing tasks while leveraging available resources to overcome challenges.
- Resume:
- Highlight your educational background, relevant coursework, skills, work experience, and extracurricular activities that demonstrate your qualifications for the position.
- Academic Transcript:
- Provide an unofficial or official transcript that lists your completed coursework, grades, and current GPA. This will help us assess your academic qualifications and areas of study.
Minimum Education and Experience Requirements
- Must be a currently enrolled full-time student in a bachelors, masters, or professional level program at an accredited or recently graduated from a North Carolina Historically Black College/University (HBCU) or Minority Serving Institution (MSI) within the past three years.
- 24 credit hours completed.
- Minimum overall GPA of 2.5 (on 4.0 scale)
To help you with your interview, we suggest that you do your research: know some background about NCDOT and the business area to which you are applying. We also suggest that you practice your interview skills by discussing your experience and job history with a family member, friend, or mentor.
Supplemental and Contact Information
Dr. Jarrett Eason jdeason1@ncdot.gov
More Information About The Office of HBCU Outreach:
Website:
APPLICATIONS MAY BE FILED ONLINE AT: NOTE: Apply to the department listed on posting An Equal Opportunity Employer, NC State Government
NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
How did you hear about this program?
- Career Fair
- Online Job Posting
- College/University website
- Social Media
- Word of Mouth
- Prior Experience with NCDOT
- Other
02
Please select any of the workforce development programs you have participated in.
- National Summer Transportation Institute (NSTI)
- Construction Career Days
- TRAC & Rides
- Summer Engineering Assistants Program
- Public Transportation Internship/Apprenticeship
- HBCU Internship
- None
03
The North Carolina Department of Transportation requires that your application include all your relevant education and workforce experience. NCDOT does not accept "See Attached" or resumes in lieu of completing the "Education" and/or "Work Experience" section of the online application. CONFIRM - I understand that I will not be considered for employment with NCDOT if I submit an incomplete application.
- Yes
- No
04
Please answer the following in 300 -500 words: "What Skills Do You Hope to Gain or Develop if Selected as a Program Participant?"
05
Have you attached either a Word or PDF copy your unofficial transcript?
- Yes
- No
06
Select the College/University you currently attend.
- Bennett College
- NC A&T State University
- Elizabeth City State University
- NC Central University
- UNC Pembroke
- Fayetteville State University
- Saint Augustine's University
- Johnson C Smith University
- Shaw University
- Johnson & Wales University - Charlotte
- Livingstone College
- Winston Salem State University
- None of the Above
07
Have you attached either a Word or PDF copy your resume?
- Yes
- No
08
Are you a North Carolina resident?
- Yes
- No
09
Are you currently enrolled as a student in a bachelors, masters, or professional level program at an accredited institution?
- Yes
- No
10
Please choose the best option which describes your overall GPA based on a 4.0 scale.
- 3.5-4.0
- 3.0-3.4
- 2.5-2.9
- 2.0-2.4
- Less than 2.0
11
Please provide the major you are currently enrolled in.
Required Question