User Experience Researcher Job at Vanguard in Malvern

Investing in innovation. We're on a mission. At Vanguard, we're different by design. Since our founding in 1975, we set out to take a stand for our investors. To create a company that puts them at the center of what we do and inspire our crew to work on their behalf. We’re activating our shared NextGen vision, and a vital element is ensuring that platform development is strategically positioned to support our divisional priorities. Our newly created Investment Management Platform Group (IMPG) includes Platform Experience, which will create straightforward workflows, better application design, and actionable measuring for a world-class user experience. Together, the blend of technology and investment expertise will ensure that IMG continuously sharpens our edge to remain the industry leader in indexed, active, and quantitative strategies. We transformed an industry, and we're still on a mission. Imagine your future here. This role: Provides usability services for business and IT teams for web or mobile applications across multiple platforms for mid-scale scope projects. Recommends appropriate quantitative or qualitative approach to gather necessary insights from clients or prospects. Plans, designs, and conducts user research, usability, and heuristic evaluations studies. Reviews research on human factors response to bring value to Vanguard's business, technology, and processes. Conducts user interviews and contextual inquiries to identify user needs and gather user feedback. Ensures privacy and conducts sessions in a professional manner. Analyzes, summarizes, and presents results to design teams and mid-level decision makers. Suggests strategies to gain buy-in from the business. Contributes actionable suggestions based on knowledge of target user base and usability best practices. Educates project teams and crew regarding usability’s purpose and value. Identifies quantitative and qualitative usability opportunities and presents findings and recommendations to project teams. Presents usability findings to leaders and negotiates adoption of critical usability recommendations with guidance and support from more senior user experience crew. Assists in building usability principles and practices at Vanguard. Trains and mentors junior staff in best practices of user experience research. Provides guidance, training, and motivation. Participates in special projects and performs other duties as assigned. Qualifications D emonstrated experience in designing and executing with a design thinking approach to product design, stakeholder management, compelling communication skills . Minimum five years related work experience. Undergraduate degree or equivalent combination of training and experience in a creative or technical field. This role is part of our hybrid work model with Tuesdays through Thursdays in our Malvern, PA Vanguard office to foster collaboration and team building. While Mondays and Fridays are remote, fully remote work is not available for this role. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. Our commitment to diversity, equity, and inclusion Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients. Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences. Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other. Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report (https://corporate.vanguard.com/content/corporatesite/us/en/corp/who-we-are/we-care-about/diversity-equity-inclusion.html) . How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.