Arapahoe Libraries is hiring: Library Specialist, Lead - Mobile Library Services

LIBRARY SPECIALIST, LEAD Mobile Library Services

Location: Koelbel Library, 5955 S. Holly Street, Centennial, CO 80121

Reports to: Supervisor

Supervises: 0

Position: Full-time, non-exempt 40 hours per week. Flexibility to work evenings and weekends

Pay: $22.98 - $27.02

Purpose: Assists patrons in the use of the library and supports supervisor by overseeing various operational duties including mentoring and training of Library Specialists.

Essential Duties and Responsibilities:

45% PATRON ASSISTANCE AND MATERIAL PROCESSING

General patron assistance:

• Greets all library visitors and provides proactive assistance in a variety of settings in the community including the bookmobile and assisted living facilities.
  • Provides advisory services to patrons.
  • Assists patrons with library account inquiries, including cash register transactions.
  • Assists patrons with basic reference questions.
  • Connects patrons with other library staff as needed.
  • Straightens up and cleans the space where library service is being provided.
  • Promotes and supports library resources, programs and events.
  • Listens to patron feedback and shares through appropriate channels.
  • Sets expectations for library use, de-escalates and resolves patron concerns.

Technology assistance:

• Assists patrons with basic technology and troubleshooting questions, such as tablets, phones and other devices.
• Assists patrons with library technology offerings, such as e-books and online databases.
• Troubleshoots library technology and equipment, such as printers and other devices.
• Connects patrons with other library staff as needed for intermediate and advanced technology needs.

Materials handling:

• Helps manage library materials collection.
• Merchandizes library materials and maintains library displays.
• Processes and shelves library materials and patron holds.

20% SUPERVISOR AND TEAM SUPPORT

Supervisor support:

• Assists with new staff member training, including driver training.
• Responsible for daily vehicle inspections.
• Provides communication to Supervisor for vehicle concerns.
• Assists supervisor with staff scheduling for branch, obtaining Supporting Library Specialists.
• Oversees collection maintenance, floating and weeding lists.
• Independently resolves patron concerns.

Team leadership and mentoring:

• Leads by positive example.
• Communicates with staff and works on collaboration and team building.
• Independently de-escalates and resolves patron concerns.
• Acts as person in charge, responsible for daily tasks and operational decisions in the absence of library supervisor or manager.
• Takes initiative in ongoing training and mentoring library staff through informal on-the-job training.
• Disseminates important information and reminders to staff.
• Demonstrates enthusiastic leadership and support for change implementation.
• Provides ongoing and regular feedback and observations to supervisors.

15% HOME DELIVERY SUPPORT

• Assists the Home Delivery Specialist Lead with various home delivery duties including delivery of library materials.
• Drives personal vehicle for occasional home delivery.

10% DRIVING

• Drives Library District vehicles to service sites.
• Checks for safety and serviceability by completing inspection checklists.
• Safely operates vehicles by observing traffic regulations and fueling vehicles as needed.

5% PROGRAMS AND SERVICES

• Provides storytime and helps plan and implement other outreach events as needed.
• Acts as a primary contact between the Mobile Library Services Department and other departments for programs and events.
• Tracks and records attendance.

5% ONGOING COMMUNICATION, LEARNING AND DEVELOPMENT

• Keeps current on new library resources, trends, technology and offerings.
• Takes initiative to consistently update skills to effectively assist patrons.
• Keeps up to date on internal communication and information to effectively assist patrons and co-workers.
• Fosters positive relationships with co-workers and collaborates with others to meet the needs of staff and patrons.

Other Duties and Responsibilities:

• May help design and create crafts for patron use.
• May participate in summer reading preparation.
• May participate in coordinating volunteers.

Performs other related duties and may contribute to cross-functional initiatives and projects as assigned and requested.

Minimum Qualifications:

• One year experience providing library services to patrons.
• One year experience in customer service.
• Valid Driver's License with an acceptable driving record which meets District standards.
• Current Commercial Driver's License (CDL), or valid Colorado driver's license and ability to obtain a CDL within six weeks of hire.
• Ability to successfully pass post-offer physical and drug screens for CDL maintenance.
• Ability to work in a confined environment with fluctuating temperatures.
• Ability to work varying shifts, including evenings and weekends.
• Ability to work independently and show initiative.
• Ability to provide intermediate advisory services to patrons in all collection formats and genres, and advanced advisory services in one area of choice.
• Intermediate technology skills for Microsoft 365 (Word, Excel, Outlook) and familiarity with Microsoft Edge and Microsoft Teams, and an ability to learn and apply new technologies.
• Ability to demonstrate curiosity in the vast technological and online resources the library has to offer and comfortable learning side by side with patrons.
• Ability to communicate new ideas, products and services in a positive and engaging manner.
• Demonstrate enthusiasm for an environment of constant change.
• Ability to work with people of all ages and diverse backgrounds.
• Ability to adhere to the core values of public libraries, including equity of access, privacy and intellectual freedom.

Core Values of Collaboration, Equity and Innovation:

• Ability to promote inclusivity, embrace diverse perspectives and prioritize fairness to contribute to a culture of inclusion and respect.
• Demonstrated ability to foster open communication, mutual respect, problem solving, adaptability and constructive conflict resolution to promote a cohesive and innovative work environment that welcomes continuous learning.

Preferred Qualifications:

• Bachelor's degree.
• Experience teaching, training or mentoring others.
• Intermediate knowledge of library online resources.
• Ability to provide intermediate advisory services to patrons in multiple collection formats and genres.
• Demonstrate effective leadership and interpersonal skills.
• Demonstrate ability to work with children and teens.
• Experience driving large sized, non-standard vehicles.
• Fluency in conversational Spanish language.

Work Environment:

• Ability to work in a confined environment with fluctuating temperatures, required.
• Moderate noise (vehicle engines, computers, phones, printers and patron interactions).
• Ability to work both inside and outside in all types of inclement weather conditions.

Physical Activities:

Physical activities required to perform essential duties include:

• Must be able to remain in a stationary position 25-50% of the time.
• Must be able to move around 50-75% of the time.
• Ability to lift up to 40 lbs.
• Ability to carry up to 20 lbs.
• Ability to push and pull a cart weighing approximately 100 lbs.
• Ability to kneel, crouch, reach and stoop 75% of the time.
• Use of hands, fingers, and grasping of books, DVDs are required, with repetitive motion.
• Long periods of sitting, remaining stationary, or moving around.
• Lifting above your waist, head etc., up to 10 lbs.
• Ability to be mobile 100% of the time and sit as needed; ability to bend, stoop, reach, and push a loaded wheeled book truck weighing up to 100 pounds, 10% of the time.

This job description describes the general level of work being performed and is not necessarily an all-inclusive list of job-related responsibilities, duties or aspects associated with the job, and may be amended anytime based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Inclusion and diversity are part of our values at Arapahoe Libraries. Qualified applicants who represent the diversities of the communities we serve are encouraged to apply.