Washington, D.C., Union Market, Assistant Studio Manager Job at Studs in Washing

Studs is a category-defining ear piercing and earring brand named one of "the 10 most innovative companies in retail for 2023" by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment-all at an accessible price point.

Based in the Washington, D.C. Union Market Studio, the Assistant Studio Manager will report to the Studio Manager. You will be responsible for executing Studio operations while providing an amazing experience to Studs' clients.

Hourly Rate: $28.50/hour

Key Responsibilities:

REVENUE

Financial Acumen

• Analyzes business reporting to identify opportunities in key business metrics and communicates them effectively
• Develops the team's understanding of key business metrics and reporting
• Partners with the Studio Manager to execute sales strategies and align the Studio team to continually improve key business metrics to achieve sales plan

Service Oriented

• Creates a performance-oriented culture by setting clear expectations and targets for Studio team
• Maintains an active sales floor presence in service to the clients and team
• Actions against Studio's reviews and customer satisfaction surveys
• Serves as a brand ambassador: welcomes and educates clients to the unique Studs' piercing and shopping experience through our selling cycle
• Implements ands trains to service recovery best practices
• Escalates client feedback to improve the overall Studio experience

OPERATIONS

Optimizes Work Processes

• Assumes all Studio Manager responsibilities in their absence
• Oversees operations for the Studio including inventory management (transfers, adjustments, and cycle counts), cash management, and supply ordering
• Monitors, tracks, and communicates operational trends to the Studio Manager and collaborates on solutions

Decision Quality & Execution

• Balances analysis, experience, and integrity when making decisions for the overall business
• Makes sound decisions, even in the absence of the Studio Manager
• Understands when to take action and when to escalate to the Studio Manager
• Holds themselves and the team accountable to meet directive execution dates
• Acts with a clear sense of ownership over the studio's operational responsibilities
• Provides training to the Studio team on operational policy and procedures

TALENT

Builds and Develops Effective Teams

• Fosters a sense of belonging and strong team morale through trust and collaboration
• Partners with the Studio Manager in recruiting a diverse Studio team
• Leads by example and models behavior for the Studio team

Integrity

• Prioritizes Studio compliance and ensures the team is accountable to company policies and standard operating procedures
• Admits mistakes and is not afraid to escalate when help is needed
• Lives out our Core Values
• Shows consistency by providing best in class service to everyone in the Studio
• Provides prompt coaching and feedback with clear actionables
• Collaborates with the Studio Manager on new training initiatives needed to grow the team

Requirements:

• 1 year of comparable Retail Management experience; experience with jewelry, piercing, or hospitality is a plus
• 30-40 hours per week inclusive of weekdays and weekends
• Comfortable standing for extended periods of time up to 8+ hours
• Able to lift, carry, and move at least 20 lbs
• Must be able to handle chemicals safely
• Driven, creative problem solver that consistently acts with integrity and speaks up
• Owner's mindset, with the ability to approach feedback and problems with a positive attitude.

Benefits & Perks

• Comprehensive medical benefits, including $0 in-network mental health visits
• HSA (Health Savings Account) or FSA (Flexible Spending Account)
• Dental, and vision insurance
• 401k
• Up to $100 of Monthly Lifestyle Reimbursement funds for wellness-related expenses
• Additional mental health resources such as Talkspace and Ginger
• Gender affirmation support services
• Commuter Benefits
• Ample paid time off including three months of paid family leave for all full-time retail employees (biological, adoptive, and foster parents are all eligible)
• 2 weeks Paid Sabbatical after four years of full-time service
• Trainings, performance reviews, and ongoing coaching to help you grow professionally
• Discounts on piercings and products (we've got your friends and family covered too!)
• Access to PerkSpot and additional benefits such as pet insurance and extended life insurance

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.

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