Automotive Service Advisor - Writer Job at FIVE STAR SUBARU OF GRAPEVINE LLC in

Pack Auto Group believes our success is attributed to our employees. Since 1980, we have continued to grow our business and culture while holding true to our core values of fun, integrity, caring, self-discipline and continuous improvement.

We are passionate about harnessing a culture where our employees LOVE their jobs and customers LOVE our employees. We are focused on using technology to create a best-in-class experience for our customers. Dominating our share of the market in the sales and servicing of Subaru products in the DFW market while maintaining a top ranking in customer service, employee satisfaction and owner loyalty. Who we are and how we do business is defined in our Core Values, Vision, and Mission statements.

BENEFITS:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long- and Short-Term Disability Insurance
• 401(k)
• Life insurance
• Critical Illness
• Hospital Indemnity
• Accident Insurance
• Paid vacation for full time employees
• Employee discount on cars, parts and service
• Drug Free Work Environment
• Saturday lunches are provided
• We’re passionate about our culture

RESPONSIBILITIES:

• Maintain a professional, well groomed, uniform appearance.
• Answer incoming telephone calls promptly and courteously. Setting appointments and exceeding expectations during the call while making every effort to satisfy our callers inquiry.
• Greet all our customers promptly as they arrive at our service department with a friendly, professional introduction.
• Verify customer information including current phone numbers for contact, email address and home address. Accurately document and duplicate all customer concerns, when possible, to provide our technicians with specific information to ensure the vehicle is fixed right the first time. Performing a walk around with the customer present to inspect for damage and condition at time of vehicle write up. Providing a complimentary shuttle ride within our mileage parameters if needed.
• Generate a repair order consisting of all customer concerns, agreed upon maintenance, and recalls that are currently applicable to the vehicle to the correct shop departments.
• To effectively communicate often with our customers concerning updates and or changes concerning their vehicles throughout the entire service experience.
• Contact our customers after diagnostics are completed on their vehicle. Disclosing the technicians’ findings and providing an accurate estimate for repair cost and completion time. Documenting date and time of all total charges authorized by our customers.

• Automotive Experience
• Proven record of achieving exceptional Customer Satisfaction.
• Previous customer service experience.
• Basic computer and mathematical skills including addition, subtraction, multiplication, and division are needed to calculate invoices.
• Exceptional written & oral communication skills.
• Ability to multitask.
• CDK experience a plus
• Personal and professional integrity.
• Applicants must have a valid driver's license and must complete the pre-employment screening.

DISCLAIMER

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Pack Auto Group and its employees.