Body Shop Service Writer Job at Hunter Truck in Scranton

• One to three years related experience and/or training; or equivalent combination of education and experience required

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Driver's License required; must meet company insurability standards
• Commercial Driver’s License preferred
• PA Insurance Appraiser License preferred

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Greet body shop customers, write repairs orders, coordinate with manager to schedule estimates and body work, provide estimates to customers and insurance companies in a timely manner.
• Answer the body shop telephone to assist customers with their inquiries.
• Listen to customers’ descriptions of vehicle problems and confirm with manager to determine possible work procedures and timelines.
• Must have operational familiarity with body shop estimating software to produce formal estimates.
• Work with Parts department to research and order parts needed for the repair, along with tracking for availability.
• Open/Close repair orders in Decisive and Proceed as needed to communicate the customer’s complaint to the technician.
• Ensure a clear understanding of the (DOP) and customer’s financial responsibility of the repair order.
• Maintain satisfactory customer relations through expedient, courteous, and fair handling of all body shop customer complaints, including updating the customer weekly/daily on repair status.
• Administer warranty and policy adjustments in the best interest of the customer, dealership, and the OEM.
• Schedule alignments and advise customers when completed.
• Check in and shelve parts.
• Provide documented proof that the repair is warrantable using all available tools needed to obtain the information (i.e. WebCatÒ, SirÒ, Cat PowerNetÒ, etc.).
• Enter warranty repair order into the Warranty Management Database System (according to their policies) prior to sending to Warranty Central for processing.
• Edit the wording on the repair orders to concise, legible descriptions ensuring the customer understands the work that was performed on his/her vehicle.
• Provide photo updates to the case, additional information for claims, and photos for warranty repairs when needed to clarify prior to sending to Warranty Central.
• Handle customer complaints with integrity and poise and, when necessary, refer dissatisfied customers to the appropriate individuals for resolution.
• Provide clerical assistance to parts and service departments (making phone calls, filing, etc.).
• Provide additional assistance to other Service staff when needed.
• Receive cash, checks, and credit card payments from customers and record amount received.
• Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment.

All candidate offers are subject to a pre-employment background check and drug screening.

Interested in learning more about Hunter or our other openings visit www.huntertruck.com/careers and join our talent community.

Equal Opportunity Employer