Social Media Influencer Manager & Print Operations (Must live in SI) Job at Zero

Job Title: Social Media Influencer Manager & Print Operations Coordinator

Job Description:
We are seeking a motivated and detail-oriented Social Media Influencer Manager & Print Operations Coordinator to join our team. This dual-role position focuses on managing influencer relationships, coordinating TikTok content creation, handling customer problems regarding orders, and overseeing daily print orders. If you are organized, creative, and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities

Social Media Influencer Management

• Identify and engage with TikTok influencers aligned with our brand.
• Initiate and maintain communication with influencers through direct messaging (DMs).
• Negotiate and coordinate content creation campaigns with influencers.
• Develop creative briefs and ensure influencers meet deliverables and deadlines.
• Monitor and analyze influencer performance metrics to assess campaign success.

TikTok Content Coordination

• Collaborate with influencers to brainstorm engaging content ideas.
• Provide guidance and feedback on content to ensure alignment with brand goals.
• Track TikTok trends and recommend strategies to maximize reach and engagement.

Print Operations Coordination

• Manage daily print orders, ensuring timely and accurate processing.
• Organize and prioritize tasks to meet production and delivery deadlines.
• Maintain quality control standards for all printed materials.
• Troubleshoot and resolve any issues related to printing or order fulfillment.

Customer Service Operations

• Respond promptly and professionally to customer inquiries regarding order issues via email, chat, or social media.
• Investigate and resolve order-related concerns, such as delays, misprints, or incorrect shipments, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and escalate complex issues to the appropriate team when necessary.
• Provide clear communication and follow-ups to ensure a positive customer experience.

Requirements

• Proven experience in social media management, influencer marketing, or related roles.
• LIVES ON STATEN ISLAND
• Familiarity with TikTok’s platform, trends, and influencer community.
• Strong written and verbal communication skills.
• Exceptional organizational skills and attention to detail.
• Ability to multitask and prioritize in a dynamic environment.
• Knowledge of printing processes and logistics is a plus.
• Being ON-TIME (being late will result in termination)
• Must give a 14 day head's up before taking a day off
• This Job is up to 7 days a week

Preferred Skills

• Experience using influencer marketing platforms and what it takes to go viral.
• Basic graphic design or video editing knowledge.
• Proficiency in data analysis tools to track and report on campaign performance.

What We Offer

• Hourly pay and pay increase over time (if dedication is shown).

If you’re passionate about social media, love working with influencers, and excel at operational tasks, we’d love to hear from you!

To Apply:

Submit your resume and a cover letter detailing your experience and why you’re the right fit for this role. Please also include your zip code and where you live.

- Within 15 minutes of Tottenville town in Staten Island

- Zoom Call before in person interview.