Basecamp Fitness
Studio Manager Basecamp Fitness
Basecamp Fitness, Bellingham, Washington, us, 98227
As a Studio Manager at Basecamp Fitness, you will be the tip of the spear in leading and managing a dynamic studio team that inspires, transforms, and empowers others to live healthier lives as the best version of themselves. You will lead and drive the execution of operations, business rhythms, success routines, sales processes, and best practices for successfully growing, operating, and supporting a fast-paced boutique fitness studio. In addition, your critical role will provide positive leadership in driving specified KPIs to grow the business, hiring, training, and developing your studio staff, and building community by fostering personal connections with your team and studio members by modeling the welcoming, encouraging, and celebrating culture of the brand. In addition to top-line revenue growth activities, the Studio Manager position is responsible for expense management, including studio labor spend, ordering supplies, retail inventory management, and preventative maintenance efforts for the studio.Reporting StructureThis position reports directly to the Multi Unit Operator or OwnerDuties & Responsibilities - Leadership and Culture - Recruiting, hiring, and onboarding Assistant Studio Managers and Ambassadors
Developing the studio’s staff schedule
Collaborating with the studio team for ongoing process improvement and developing the highest quality experience for our members
Planning and executing staff training, and ongoing coaching and development for high performance of each team member
Leading performance management activities with each staff member, including setting goals, ongoing coaching, career development and performance reviews
Leading performance coaching for employees that are not meeting performance expectations
Acting as a coach to the Assistant Studio Managers (ASMs) and as a resource to each of the studio’s employees to help inspire each person to be highly engaged in their role
Building community among team members by providing positive engagement, offering trustworthy support, developing and fostering personal connections
Providing a world-class, member-centric experience that strengthens member relationships and builds member retention; implementing strategies that ensure all members feel welcomed, encouraged, and celebrated
Developing a high-energy studio culture through contests and incentive-based motivation
Driving team development by facilitating inspiring team meetings that increases trust and accountability throughout the entire staff
Conducting regular sales staff meetings and attends all required meeting webinars
Modeling all studio activities through self-involvement (leading by example)
Sales
Managing the sales process and working to exceed all sales goals while maintaining budget targets
Leading and coordinating initial and ongoing sales drivers (pre-sale events, studio events, marketing, outreach)Business Operations
Meeting performance metrics (KPI’s) defined for: customer service feedback; revenue; inventory; payroll; facilities; and other costs related to business operations
Monitoring the P&L reports for the studio and using data to fill in any gaps between actual performance and company projections
Conducting audits to verify the studio’s payroll information during each payroll cycle
Demonstrating compliance and adherence to Business Policies for daily studio operations
Ensuring there is consistency and continuity in all actions of branding
Prioritizing studio performance issues to make sure that the issues most directly affecting profitability are addressed first
Required Skills
Displays enthusiasm, energy, and a passion for health and fitness. Lives the brand lifestyle. Must possess basic fitness acumen
Naturally connects and builds rapport with a range of people and personalities
Enjoys and thrives in sales-focused roles; performance-driven with the ability to direct sales through corporate initiatives, outreach programs, and local community events
Team player with the ability to work collaboratively
Possess excellent leadership qualities and management skills to create a positive, successful & thriving environment for staff and clients; ability to set direction and delegate tasks; ability to effectively balance accountability and empathy
Proven sales leadership with excellent verbal and written communication skills; ability to speak effectively before groups of customers or employees of the organization
Forward thinking and creative
Able to execute a game plan
Self-starter
Ability to multi-task in a fast-paced environment and manage client and staff concerns
Detail Oriented
Open to coaching and feedback
Able to adapt and learn computer systems (POS, CRM, etc.) in a timely manner to be successful in this position
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable
Ability to manage and effectively engage with followers on social media platforms like Instagram and Facebook
Ability to multi-task and manage client and staff concerns
Required Qualifications
Minimum Education & Knowledge
College degree or related 2+ years of management experience
preferred
Minimum Work Experience
3+ years of Management experience in boutique fitness is strongly
preferred
3 - 4+ years of previous sales experience
required
3+ years of management experience
required , including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
2+ years of previous lead-generating and community outreach experience
preferred
Physical Demands and Environmental Conditions
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing this job’s duties, employees are regularly required to use their hands, reach with hands and arms, talk and hear. The employee is regularly required to stand and walk.
Flexible to work during day, evening, and weekend hours based on studio needs
The employee must occasionally lift and/or move up to 25 pounds
CompensationFull Time 32-36 Hours per week average55-65k per year salary BASE plus Bonus and PTO
Developing the studio’s staff schedule
Collaborating with the studio team for ongoing process improvement and developing the highest quality experience for our members
Planning and executing staff training, and ongoing coaching and development for high performance of each team member
Leading performance management activities with each staff member, including setting goals, ongoing coaching, career development and performance reviews
Leading performance coaching for employees that are not meeting performance expectations
Acting as a coach to the Assistant Studio Managers (ASMs) and as a resource to each of the studio’s employees to help inspire each person to be highly engaged in their role
Building community among team members by providing positive engagement, offering trustworthy support, developing and fostering personal connections
Providing a world-class, member-centric experience that strengthens member relationships and builds member retention; implementing strategies that ensure all members feel welcomed, encouraged, and celebrated
Developing a high-energy studio culture through contests and incentive-based motivation
Driving team development by facilitating inspiring team meetings that increases trust and accountability throughout the entire staff
Conducting regular sales staff meetings and attends all required meeting webinars
Modeling all studio activities through self-involvement (leading by example)
Sales
Managing the sales process and working to exceed all sales goals while maintaining budget targets
Leading and coordinating initial and ongoing sales drivers (pre-sale events, studio events, marketing, outreach)Business Operations
Meeting performance metrics (KPI’s) defined for: customer service feedback; revenue; inventory; payroll; facilities; and other costs related to business operations
Monitoring the P&L reports for the studio and using data to fill in any gaps between actual performance and company projections
Conducting audits to verify the studio’s payroll information during each payroll cycle
Demonstrating compliance and adherence to Business Policies for daily studio operations
Ensuring there is consistency and continuity in all actions of branding
Prioritizing studio performance issues to make sure that the issues most directly affecting profitability are addressed first
Required Skills
Displays enthusiasm, energy, and a passion for health and fitness. Lives the brand lifestyle. Must possess basic fitness acumen
Naturally connects and builds rapport with a range of people and personalities
Enjoys and thrives in sales-focused roles; performance-driven with the ability to direct sales through corporate initiatives, outreach programs, and local community events
Team player with the ability to work collaboratively
Possess excellent leadership qualities and management skills to create a positive, successful & thriving environment for staff and clients; ability to set direction and delegate tasks; ability to effectively balance accountability and empathy
Proven sales leadership with excellent verbal and written communication skills; ability to speak effectively before groups of customers or employees of the organization
Forward thinking and creative
Able to execute a game plan
Self-starter
Ability to multi-task in a fast-paced environment and manage client and staff concerns
Detail Oriented
Open to coaching and feedback
Able to adapt and learn computer systems (POS, CRM, etc.) in a timely manner to be successful in this position
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable
Ability to manage and effectively engage with followers on social media platforms like Instagram and Facebook
Ability to multi-task and manage client and staff concerns
Required Qualifications
Minimum Education & Knowledge
College degree or related 2+ years of management experience
preferred
Minimum Work Experience
3+ years of Management experience in boutique fitness is strongly
preferred
3 - 4+ years of previous sales experience
required
3+ years of management experience
required , including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
2+ years of previous lead-generating and community outreach experience
preferred
Physical Demands and Environmental Conditions
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing this job’s duties, employees are regularly required to use their hands, reach with hands and arms, talk and hear. The employee is regularly required to stand and walk.
Flexible to work during day, evening, and weekend hours based on studio needs
The employee must occasionally lift and/or move up to 25 pounds
CompensationFull Time 32-36 Hours per week average55-65k per year salary BASE plus Bonus and PTO