Health Promotion Patient Navigator Job at Kintegra Health in Gastonia

Job Information

Title: Health Promotion Patient Navigator

Department: Community Health and Prevention

Status: Hourly

Position Classification/Category: Clinical

Location: Assigned Clinic Location

Reports To: Director of Community Health and Prevention

Direct Reports: None

Summary of Position: The Health Promotion Patient Navigator position will be primarily responsible for providing patient navigation and care coordination for patients interested and eligible for available grant-funded programs. He/She will provide patient support and linkage to care, in an effort to maintain, improve and adopt healthy lifestyles. He/she assists patients with navigating the health care system by providing individualized education, resources, referrals and advocacy for clients and their families. Works with the Department Director, assisting with the Kintegra Health Community Health & Prevention Department programs. This would include but is not limited to: Plan and Manage activities of Health Promotion programs, Work with patient(s) to establish goals and set priorities, Track measurable outcomes, and Report to partner agencies. It is imperative that this role be able to develop and implement strategies to increase screenings, linkage to care and utilization of care and treatment for patients served.

Experience: Minimum 1-year experience working within clinical setting (public/community health) and/or Medical Assistant certification

Education: Bachelor’s degree in Public Health or a discipline related to the field; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Additional Skills Suggested: Bilingual

Licensure: None

Certifications: BLS/OSHA/HIPAA

Performance Requirements

• Ability to read, write and understand the English language
• Must have ability to work well within a diverse team. Includes but is not limited to: communicating with community partners, managing data dissemination and coordinating project-related strategies with the team
• Must exhibit excellent interpersonal and communication skills, both oral and written (i.e. Customer service, telephone skills, and e-mail communication), which are required for interacting with program team, program participants, organization staff and healthcare team
• Must follow established guidelines for assessing compliance with protocol and operational procedures.
• Communicate effectively with a wide range of patients, operations staff, providers and other departments in a friendly, professional manner incorporating a team-based approach to healthcare – working with the physical and emotional development of all age groups
• Knowledge of medical office protocols/procedures
• Ability to plan, prioritize and complete delegated task with attention to detail
• Ability to work well under pressure is essential
• Ability to learn and retain information regarding patient care procedures
• Familiarity with basic computer operations, including but not limited to: MS Word- Excel-Outlook-PowerPoint
• Ability to work successfully with indirect supervision and autonomy
• Ability to work with culturally diverse people
• Typical work hours are from 8:00am to 5:00pm. Attendance at evening and/or weekend meetings and events may be required as necessary, with potential need to work one evening per week.
• Must have valid driver’s license and personal transportation to travel between office/county locations.
• Neat, well-groomed and professional appearance

Key Responsibilities

• Demonstrate and apply knowledge of medical conditions, including but not limited to medical terminology, transmission, risk reduction, disease referral resources and accessible treatment programs.
• Update/maintain accurate and secure patient medical records.
• Assist with the integration of policies and protocols related to Health Promotion programs at Kintegra Health, including but not limited to breast and cervical health, cancer prevention, sexual health, etc.
• Coordinate/facilitate referrals in order to link patients to available programs/care/resources, based on participant eligibility by scheduling appointments and removing barriers to care, while tracking all linkage activities.
• Perform community outreach to promote program services, while establishing community partnerships. Includes but not limited to attending community events, coordinating community meetings, providing educational presentations, etc.
• Complete and submit required programmatic reports to funders in a timely manner, according to contracts.
• Actively participates in QI activates, in order to evaluate program activities to improve quality of care and program efficiencies.
• Assist with developing programming and new initiatives based on funding and needs of organization service area, as well as priority populations
• Participates in staff/committee/agency meetings as required
• Performs other clinical or administrative functions as directed by the supervisor.

Kintegra Health Core Requirements

1. Patient First - An approach to care that holds primary, the well-being and desires of the patient
2. Build not Blame - Focusing first on finding fault with the process rather than the person
3. Integrity and Honesty - Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
4. Cooperation and Flexibility - Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
5. Culturally Sensitive - Always working toward increasing one's ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one's own culture.

Kintegra Health is a community sponsored, family-centered provider of health care, health education and preventive care services without regard to the ability to pay. We screen potential employees to first ensure alignment with our core requirements followed by the requisite position skills set. In doing so we need staff committed to this mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve.

Our goals are:

• To provide continuing comprehensive and accessible primary care services to individuals and families of all economic levels within Gaston County.
• To provide primary care services to meet the physical as well as social health needs of individuals and families, promoting health maintenance, providing timely diagnostics, treatment and referral services.
• To emphasize preventive care through patient and community education to help individuals become aware and responsible for their own health behaviors.
• To employ an interdisciplinary team approach in collaboration with other community providers to provide a continuum of appropriate patient/family-oriented care in a cost-effective manner.