Siri InfoSolutions Inc is hiring: Technical Writer in Austin

Title: Technical Writer

Location: Austin, TX (Day 1 Onsite)

Job Description

We are seeking a Technical Writer to join our Information Development team. Our technical writers create client-facing documents that help customers set up and use our products and services.

Successful candidates will thrive in a fast-moving environment, while demonstrating flexibility, self-motivation, and a willingness to contribute to a dynamic team. Strong interpersonal and writing are required. In addition to these skills, you will be expected to develop an expertise with our authoring and publishing tools.

Essential Duties and Responsibilities

Understand and adhere to department style and process guidelines.

Understand product development methodologies in an Agile environment.

Foster and maintain positive working relationships with other team members and key stakeholders.

Research and document new and updated features for Visa Risk Manager and the Compromised Account Management System products.

Improve existing documentation.

Attend project meetings, create schedules, and report progress on a regular basis

Collaborate with developers, designers, product managers, and customer support to ensure accuracy and quality of documentation to contribute to a positive user experience.

Minimum Qualifications:

A bachelor's degree

Preferred Qualifications:

1 to 2 years writing a publishing environment

Ability to work in a fast-paced team environment

Knowledge of eCommerce applications or the payments industry

Basic understanding of APIs and XML is preferred.

Familiarity with technical writing tools such as MadCap Flare, Oxygen XML, or similar.

Experience with version control systems like Git.

Experience with DITA documentation and XML documentation tools.