State Center Community College District
TEMPORARY Telecommunications Specialist
State Center Community College District, Fresno, California, United States, 93650
Salary:
$39.73 - $48.87 Hourly
Location :
SCCCD District Office - Fresno, CA
Job Type:
Limited Term (LOA, Admin Leave, etc.)
Job Number:
202400334-T
Division:
DO Information Systems
Department:
Information Systems
Opening Date:
12/17/2024
Closing Date:
1/31/2025 11:59 PM Pacific
General Purpose
Under general supervision, plans, schedules, coordinates, operates and maintains voice telecommunication systems that provide effective, reliable and secure internal and external communication services District-wide; oversees the day-to-day administration, maintenance and support of a variety of voice communication systems, networks and equipment including PBX and Voice Over IP (VoIP) systems, boxes, elevators, emergency broadcast systems, e-Fax system, AV systems and voice mail servers; and performs related duties as assigned. Essential Duties & Responsibilities
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
Performs specialized and technical support duties related to troubleshooting, installing, configuring, and maintaining the District's telecommunication systems; analyzes, tests and evaluates network systems for voice and data communications; provides technical assistance to Network and Systems Administration staff in support of networked telecommunication systems; identifies and resolves problems and recommends adjustments to enhance productivity and efficiency. Installs and configures telecommunications and related computer hardware, software, programs and applications; installs, maintains and repairs communication wiring for voice, data, video and related equipment; tests and troubleshoots to ensure functional operation; works with campus technology staff to coordinate installations, adds, moves and changes to telecommunication systems. Configures automated network services (voice mail, identity management, converged voice/data services); optimizes the network to maximize reliability while minimizing support costs; adapts and modifies existing software to meet specific needs. Monitors servers and network equipment for response time, problem prevention, performance and resource utilization; implements actions to overcome result deviations. Helps coordinate telecommunication development projects; recommends staffing, materials and equipment needs; estimates costs and timeframes; communicates with vendors and serves as the project liaison; provides leadership to assigned support staff; provides project updates to management. Assesses institutional needs and recommends new technologies for the District's telecommunication network; assists with the evaluation, selection and acquisition of new network hardware and software solutions; confers with vendors and/or other agencies as needed; researches options and analyzes costs/benefits of implementation; analyzes integration issues; determines communication requirements for new equipment installation; prepares reports and recommendations for management regarding the purchase of hardware, software and peripherals. Researches, evaluates and recommends equipment, tools and utilities to improve the quality of support for telecommunication services; recommends procedures, structures and contracts for support and maintenance of equipment; provides ongoing assessment of security risks; recommends proactive measures to maintain the integrity of the telecommunication network; implements approved telecommunication security procedures. Supports large-scale implementation of new telecommunication network processes, upgrades and equipment rollouts; implements District-wide network upgrade strategies and procedures; troubleshoots and resolves conversion and implementation problems; assists with acceptance testing for new telecommunication cabling installation performed by contractors or consultants. Prepares and updates telecommunication activity logs and reports; prepares specifications and requisitions for telecommunication supply needs. Orders and maintains appropriate level of telecommunication equipment and supplies. Functions as the primary contact for District and College technical staff on telecommunication issues; trains users on proper use of equipment. Backs up Audio Visual Technician including setting up equipment for trainings, public outreach and special events including amplifiers, wired and wireless microphones, speakers, equalizers and cabling; operates complex computer content display systems; monitors equipment functionality during events and troubleshoots any equipment failures; documents equipment usage and maintains an inventory database of AV equipment; handles surplus equipment functions following established procedures; may assist in training end users on equipment operation. Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District.
OTHER DUTIES
Serves as the primary contact with equipment vendors and the local telephone provider. Monitors trends and developments in systems telecommunication technologies; consults with vendors and other sources on industry and product direction, functionality and capabilities. Attends various meetings and participates on committees as required. Performs related duties as assigned.
Employment Standards / Minimum Qualifications
KNOWLEDGE, SKILLS AND ABILITIES Knowledge of:
Current voice communication technologies including PBX, Voice Over IP, auto attendants, call centers, hunt groups, voice gateways, analog lines and devices, emergency call boxes, elevator phones, Exchange voice mail systems, emergency broadcast systems and eFax systems. Principles, practices and methods of installing, troubleshooting, repairing and maintaining a multi-campus college telecommunication system. Equipment, tools and utilities used to maintain telecommunication systems. Project management techniques. Configuration of telecommunication-related automated network services. Telecommunication service providers and supply vendors. Local and statewide telephone providers. District procurement procedures utilized for telecommunication-related supplies and equipment.
Skills and Abilities to:
Install, troubleshoot, maintain and program voice system applications including VoIP systems. Perform adds, moves and changes to VoIP and call accounting systems. Operate and maintain large-scale PBX, VoIP and auto attendant call center systems. Maintain and repair communication wiring for voice, data, video and related equipment. Prepare and update telecommunication activity logs and reports. Work with District and campus technical staff to coordinate installation activities. Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices. Communicate effectively, both orally and in writing. Understand and follow written and oral instructions. Operate a computer and use standard business software. Establish and maintain effective working relationships with all those encountered in the course of work.
EDUCATION AND EXPERIENCE An associate degree in communications, computer science or a closely related field, and three years of progressively responsible experience performing telecommunication support functions involving troubleshooting, installing, configuring and maintaining telecommunication systems and equipment; or an equivalent combination of training and experience.
LICENSES, CERTIFICATES AND OTHER REQUIREMENTS A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program.
PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand, stoop, kneel, bend, ascend and descend ladders and stairs, and lift and/or move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus and identify colors.
Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work.
WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees typically work in office conditions where the noise level is low. Some work is performed in confined spaces and occassionally on ladders.
The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Assessment Process
Only the most qualified applicants will be invited to interview for the assignment.
Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees. Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our
01
To be
properly and promptly
notified of the status of my application, I understand that I
must
provide on my application, the following information: - Working E-mail address - Telephone Number I
understand
that I
must
provide a working email address on my application where I will receive notifications regarding the status of my application and the selection process. I
understand
that important information regarding the status of my application and the selection process will only be sent via E-MAIL to the email address I provided. I
understand
that it is
my responsibility
to ensure that the email address I provided is a working email and that I will check my email regularly to ensure I receive any communication as it relates to this application promptly. I
understand
that the State Center Community College District Personnel Commission Department is
not responsible
for any lost or redirected emails and that it is
my responsibility
to add info@schooljobs.com to my email contact list to avoid email notifications related to this application from being classified as "spam" or "junk" mail. I have read these statements to their fullest and will provide a working e-mail address on my application in order to receive status of my application.
Yes No
02
I
understand
that I am required to describe,
in detail , my appropriate qualifying experience in the Work Experience Section of my application. I
understand
that I must indicate my appropriate job classification in my work history and
not any working title
that I believe is designated to me. I
understand
that if I attach a resume and/or cover letter in lieu of completing any portion of the application, my application is
incomplete
and
will not
be considered for this examination, and my application
will not
be further processed. I have read these statements to their entirety and understand them completely and to their fullest.
Yes No
03
(MQ) Please select the level of progressively responsible experience performing telecommunication support functions involving troubleshooting, installing, configuring and maintaining telecommunication systems and equipment you possess:
Less than one (1) year experience One (1) to less than three (3) years' experience Three (3) to less than five (5) years' experience Five (5) or more years' experience
04
(MQ) Please describe your specific experience performing telecommunication support functions involving troubleshooting, installing, configuring and maintaining telecommunication systems and equipment. Include the types of duties and staff you were responsible for the projects and budgets you were responsible for managing, and the name of the employer and the position title you held:
This information will need to be identifiable in the work history section of your application or your application may be rejected
05
(MQ) Please select the level of education you possess related to communications, computer science or another closely related field: Please attach a copy of your degree or transcripts showing when degree was awarded, or your application may be deemed incomplete. )
Formal or informal education equivalent to completion of the twelfth grade OR no related degree Associate's degree Bachelor's degree Master's degree or higher
06
(MQ) Do you possess a valid driver's license?
Yes No
07
This application will
ONLY
be used to fill
TEMPORARY
positions with SCCCD. Are you available for a temporary position at this time?
Yes No
08
Temporary positions with SCCCD
DO NOT
turn into permanent positions. Do you understand this working condition?
Yes No
09
I have read the above questions carefully and answered each one accurately. I
understand
that if I do not provide correct information that my application will be disqualified and will not receive further consideration. I
understand
that if I submit more than one application, my newest application will be considered and all others will be considered duplicates and will not be reviewed. Note:
You should include on your application any information you wish to be considered as you will be unable to add or change your information after submission. I have read the above statements carefully and understand them to their fullest.
Yes No
Required Question
$39.73 - $48.87 Hourly
Location :
SCCCD District Office - Fresno, CA
Job Type:
Limited Term (LOA, Admin Leave, etc.)
Job Number:
202400334-T
Division:
DO Information Systems
Department:
Information Systems
Opening Date:
12/17/2024
Closing Date:
1/31/2025 11:59 PM Pacific
General Purpose
Under general supervision, plans, schedules, coordinates, operates and maintains voice telecommunication systems that provide effective, reliable and secure internal and external communication services District-wide; oversees the day-to-day administration, maintenance and support of a variety of voice communication systems, networks and equipment including PBX and Voice Over IP (VoIP) systems, boxes, elevators, emergency broadcast systems, e-Fax system, AV systems and voice mail servers; and performs related duties as assigned. Essential Duties & Responsibilities
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
Performs specialized and technical support duties related to troubleshooting, installing, configuring, and maintaining the District's telecommunication systems; analyzes, tests and evaluates network systems for voice and data communications; provides technical assistance to Network and Systems Administration staff in support of networked telecommunication systems; identifies and resolves problems and recommends adjustments to enhance productivity and efficiency. Installs and configures telecommunications and related computer hardware, software, programs and applications; installs, maintains and repairs communication wiring for voice, data, video and related equipment; tests and troubleshoots to ensure functional operation; works with campus technology staff to coordinate installations, adds, moves and changes to telecommunication systems. Configures automated network services (voice mail, identity management, converged voice/data services); optimizes the network to maximize reliability while minimizing support costs; adapts and modifies existing software to meet specific needs. Monitors servers and network equipment for response time, problem prevention, performance and resource utilization; implements actions to overcome result deviations. Helps coordinate telecommunication development projects; recommends staffing, materials and equipment needs; estimates costs and timeframes; communicates with vendors and serves as the project liaison; provides leadership to assigned support staff; provides project updates to management. Assesses institutional needs and recommends new technologies for the District's telecommunication network; assists with the evaluation, selection and acquisition of new network hardware and software solutions; confers with vendors and/or other agencies as needed; researches options and analyzes costs/benefits of implementation; analyzes integration issues; determines communication requirements for new equipment installation; prepares reports and recommendations for management regarding the purchase of hardware, software and peripherals. Researches, evaluates and recommends equipment, tools and utilities to improve the quality of support for telecommunication services; recommends procedures, structures and contracts for support and maintenance of equipment; provides ongoing assessment of security risks; recommends proactive measures to maintain the integrity of the telecommunication network; implements approved telecommunication security procedures. Supports large-scale implementation of new telecommunication network processes, upgrades and equipment rollouts; implements District-wide network upgrade strategies and procedures; troubleshoots and resolves conversion and implementation problems; assists with acceptance testing for new telecommunication cabling installation performed by contractors or consultants. Prepares and updates telecommunication activity logs and reports; prepares specifications and requisitions for telecommunication supply needs. Orders and maintains appropriate level of telecommunication equipment and supplies. Functions as the primary contact for District and College technical staff on telecommunication issues; trains users on proper use of equipment. Backs up Audio Visual Technician including setting up equipment for trainings, public outreach and special events including amplifiers, wired and wireless microphones, speakers, equalizers and cabling; operates complex computer content display systems; monitors equipment functionality during events and troubleshoots any equipment failures; documents equipment usage and maintains an inventory database of AV equipment; handles surplus equipment functions following established procedures; may assist in training end users on equipment operation. Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District.
OTHER DUTIES
Serves as the primary contact with equipment vendors and the local telephone provider. Monitors trends and developments in systems telecommunication technologies; consults with vendors and other sources on industry and product direction, functionality and capabilities. Attends various meetings and participates on committees as required. Performs related duties as assigned.
Employment Standards / Minimum Qualifications
KNOWLEDGE, SKILLS AND ABILITIES Knowledge of:
Current voice communication technologies including PBX, Voice Over IP, auto attendants, call centers, hunt groups, voice gateways, analog lines and devices, emergency call boxes, elevator phones, Exchange voice mail systems, emergency broadcast systems and eFax systems. Principles, practices and methods of installing, troubleshooting, repairing and maintaining a multi-campus college telecommunication system. Equipment, tools and utilities used to maintain telecommunication systems. Project management techniques. Configuration of telecommunication-related automated network services. Telecommunication service providers and supply vendors. Local and statewide telephone providers. District procurement procedures utilized for telecommunication-related supplies and equipment.
Skills and Abilities to:
Install, troubleshoot, maintain and program voice system applications including VoIP systems. Perform adds, moves and changes to VoIP and call accounting systems. Operate and maintain large-scale PBX, VoIP and auto attendant call center systems. Maintain and repair communication wiring for voice, data, video and related equipment. Prepare and update telecommunication activity logs and reports. Work with District and campus technical staff to coordinate installation activities. Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices. Communicate effectively, both orally and in writing. Understand and follow written and oral instructions. Operate a computer and use standard business software. Establish and maintain effective working relationships with all those encountered in the course of work.
EDUCATION AND EXPERIENCE An associate degree in communications, computer science or a closely related field, and three years of progressively responsible experience performing telecommunication support functions involving troubleshooting, installing, configuring and maintaining telecommunication systems and equipment; or an equivalent combination of training and experience.
LICENSES, CERTIFICATES AND OTHER REQUIREMENTS A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program.
PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand, stoop, kneel, bend, ascend and descend ladders and stairs, and lift and/or move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus and identify colors.
Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work.
WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees typically work in office conditions where the noise level is low. Some work is performed in confined spaces and occassionally on ladders.
The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Assessment Process
Only the most qualified applicants will be invited to interview for the assignment.
Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees. Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our
01
To be
properly and promptly
notified of the status of my application, I understand that I
must
provide on my application, the following information: - Working E-mail address - Telephone Number I
understand
that I
must
provide a working email address on my application where I will receive notifications regarding the status of my application and the selection process. I
understand
that important information regarding the status of my application and the selection process will only be sent via E-MAIL to the email address I provided. I
understand
that it is
my responsibility
to ensure that the email address I provided is a working email and that I will check my email regularly to ensure I receive any communication as it relates to this application promptly. I
understand
that the State Center Community College District Personnel Commission Department is
not responsible
for any lost or redirected emails and that it is
my responsibility
to add info@schooljobs.com to my email contact list to avoid email notifications related to this application from being classified as "spam" or "junk" mail. I have read these statements to their fullest and will provide a working e-mail address on my application in order to receive status of my application.
Yes No
02
I
understand
that I am required to describe,
in detail , my appropriate qualifying experience in the Work Experience Section of my application. I
understand
that I must indicate my appropriate job classification in my work history and
not any working title
that I believe is designated to me. I
understand
that if I attach a resume and/or cover letter in lieu of completing any portion of the application, my application is
incomplete
and
will not
be considered for this examination, and my application
will not
be further processed. I have read these statements to their entirety and understand them completely and to their fullest.
Yes No
03
(MQ) Please select the level of progressively responsible experience performing telecommunication support functions involving troubleshooting, installing, configuring and maintaining telecommunication systems and equipment you possess:
Less than one (1) year experience One (1) to less than three (3) years' experience Three (3) to less than five (5) years' experience Five (5) or more years' experience
04
(MQ) Please describe your specific experience performing telecommunication support functions involving troubleshooting, installing, configuring and maintaining telecommunication systems and equipment. Include the types of duties and staff you were responsible for the projects and budgets you were responsible for managing, and the name of the employer and the position title you held:
This information will need to be identifiable in the work history section of your application or your application may be rejected
05
(MQ) Please select the level of education you possess related to communications, computer science or another closely related field: Please attach a copy of your degree or transcripts showing when degree was awarded, or your application may be deemed incomplete. )
Formal or informal education equivalent to completion of the twelfth grade OR no related degree Associate's degree Bachelor's degree Master's degree or higher
06
(MQ) Do you possess a valid driver's license?
Yes No
07
This application will
ONLY
be used to fill
TEMPORARY
positions with SCCCD. Are you available for a temporary position at this time?
Yes No
08
Temporary positions with SCCCD
DO NOT
turn into permanent positions. Do you understand this working condition?
Yes No
09
I have read the above questions carefully and answered each one accurately. I
understand
that if I do not provide correct information that my application will be disqualified and will not receive further consideration. I
understand
that if I submit more than one application, my newest application will be considered and all others will be considered duplicates and will not be reviewed. Note:
You should include on your application any information you wish to be considered as you will be unable to add or change your information after submission. I have read the above statements carefully and understand them to their fullest.
Yes No
Required Question