Service Writer / Estimator Job at Central Body Company in Omaha

Central Body is a family owned and operated shop that is in the business of creating a great customer experience. That begins by making our environment supportive and encouraging for our team members. We have been here since 1977 and pride ourselves in having relationships with our team that encourages them to grow and succeed in their careers. It is our responsibility to create a place for each team member that wants to show up every day! Working well together, having fun, enjoying the day and its challenges makes our shop a great place to work!

At Central Body, our MISSION is to provide excellent customer care and outstanding vehicle repairs for every customer, every time to build trust and loyalty.

JOB DESCRIPTION:

AS A SERVICE WRITER YOU WILL BE RESPONSIBLE FOR INITIATING AND PROCESSING REQUESTS FOR REPAIR SERVICES AND PROVIDING ADMINISTRATIVE SUPPORT, KEEP CUSTOMERS AND INSURANCE COMPANIES APPRISED OF WORK PROGRESS.

PREFERRED SKILLS:

- WILLING TO LEARN, TAKE DIRECTION TO TASKS AND GROW

- MAINTAIN POSITIVE ATTITUDE, OPEN-MIND

- DEPENDABLE AND DRIVEN

- ORGANIZED, DETAIL-ORIENTED, STRONG TIME MANAGEMENT SKILLS

- SELF MOTIVATED, GOAL ORIENTED, ENTHUSIASTIC TEAM MEMBER

- GOOGLE DOCS, MICROSOFT WORD, EXCEL

- STRONG VERBAL & WRITTEN COMMUNICATION SKILLS

- STRONG ANALYTICAL, ORGANIZATIONAL & MULTITASKING SKILLS

REQUIRED QUALIFICATIONS:

- MINIMUM OF 1 YEAR HISTORY OF SERVICE WRITING/ESTIMATING & MINIMUM OF 2 YEARS EXCELLENT CUSTOMER SERVICE

- HIGH SCHOOL DIPLOMA OR EQUIVALENT

- GREAT ATTENDANCE

- POSITIVE CAN-DO ATTITUDE & GREAT WORK ETHIC

- MAINTAIN GOOD HYGIENE AND DRESS APPROPRIATELY

- ABILITY TO WORK EFFICIENTLY BOTH INDEPENDENTLY & AS PART OF A TEAM

JOB DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

- CONDUCTING SALES CALLS/COLD CALLS

- WARMLY GREET AND LISTEN TO OUR GUESTS’ CONCERNS TO DETERMINE THEIR NEEDS

- PERFORM PDI’S

- PREPARE ESTIMATES FOR SPECIALTY VEHICLES IN AN ACCURATE AND TIMELY FASHION

- SECURE AGREEMENT FROM THE CUSTOMER AND/OR INSURANCE COMPANY PRIOR TO ALL REPAIRS

- QUOTE AND ORDER,TRACK & SOURCE PARTS

- COORDINATE REPAIR PLAN WITH TECHS PERFORMING WORK

- COLLABORATE WITH OUTSIDE VENDORS FOR SUBLET

- WRITE SUPPLEMENTS & NEGOTIATE REPAIR TOTALS

- DOCUMENT REPAIR PROCESS

- MONITOR REPAIR ORDER ALL THE WAY THROUGH THE PROCESS

- ABILITY TO CLIMB, BEND, PUSH, LEAN, TWIST, REACH, KNEEL, CROUCH, AND PERFORM OTHER MANEUVERS ASSOCIATED WITH THE JOB

- CARRY OUT OTHER DUTIES AND PROJECTS NECESSARY FOR THE ROLE

CENTRAL BODY OFFERS FULL-TIME EMPLOYEE BENEFITS SUCH AS:

- COMPETITIVE SALARY

- ON THE JOB TRAINING

- STABLE UPWARDLY MOVING EMPLOYMENT WITH A GROWING COMPANY

- WINNING CULTURE AND EXCELLENT WORK ENVIRONMENT

- PAID TIME OFF (PTO) AND HOLIDAYS

- SIMPLE IRA EMPLOYER MATCH

- MEDICAL INSURANCE

- SENIOR LEADERSHIP WITH INTEGRITY WHO ARE EAGER TO DO NEW BIG THINGS

- WORLD CLASS SUPPORT TO HELP YOU SUCCEED

- MULTIPLE LOCATIONS THAT OFFER EMPLOYEES FIRST CHANCE TO BE PROMOTED FROM WITHIN

SERVICE WRITER/ESTIMATOR HOURLY PAY: DEPENDENT UPON EXPERIENCE WITH A SIGN ON BONUS OF $500!! ($250 PAID AFTER 6 MONTHS EMPLOYMENT & $250 PAID AFTER FIRST YEAR ANNIVERSARY.)

LOCATION: Central Body Company, Inc.

4682 Leavenworth Street

Omaha, NE 68106

A POST-OFFER PRE-EMPLOYMENT DRIVING/CRIMINAL BACKGROUND CHECK, AS WELL AS A DRUG SCREEN, WILL BE REQUIRED.