Midland Credit Management Inc
Senior Marketing Audit Response Specialist
Midland Credit Management Inc, San Diego, CA, United States
JOB DESCRIPTION
The Senior Marketing Audit Response Specialist is responsible for supporting the end-to-end audit response program for the Marketing team. This position is responsible for analyzing internal and external audit requests, planning, and developing an appropriate response strategy, compiling required information, researching account specific nuances, and proofing communication content.
RESPONSIBILITIES
EDUCATION: Bachelor's FIELD OF STUDY: Finance, Accounting, Business, Economics
EXPERIENCE: 3+ years of relevant business experience in process or program management
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
EDUCATION: Master's or Advanced
EXPERIENCE:
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
Annual Salary: $72,900.00 - $94,899.00 (Amount based on office location, relevant experience, skills, and competencies)
If you are wondering why you should work for us, here is something to help you decide:
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
About Us
We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.
The Senior Marketing Audit Response Specialist is responsible for supporting the end-to-end audit response program for the Marketing team. This position is responsible for analyzing internal and external audit requests, planning, and developing an appropriate response strategy, compiling required information, researching account specific nuances, and proofing communication content.
RESPONSIBILITIES
- Creates project plans with guidance from stakeholders, tracks and monitors results, prepares status reports, facilitates project meetings, escalate risks, and help drive cross-functional audit projects to completion. Assist other project managers as needed during peak audit volumes.
- Creates written narratives and compile supplemental information to address audit related inquiries, working with cross-functional stakeholders as needed. Assists with updating process documents to improve efficiency of future audits.
- Analyze internal and external audit requests, research previous response approaches, and align on an appropriate response strategy with key stakeholders.
- Coordinates with data teams to obtain required data points needed for audits and account level testing and review for accuracy.
- Pulls email, letter and other communication copies and proofread content to ensure it matches against expectations.
- Conducts detailed root cause analysis, identify, and investigate irregularities, and develop a complete understanding around all the nuances.
- Performs other duties, as assigned.
EDUCATION: Bachelor's FIELD OF STUDY: Finance, Accounting, Business, Economics
EXPERIENCE: 3+ years of relevant business experience in process or program management
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
- Proficient in PowerPoint, Word, Outlook, Excel, and Visio
- Excellent verbal and written communication skills
- Strong problem solving, deduction and critical thinking skills with an ability to translate ambiguous asks into tangible outcomes.
- Strong attention to detail.
- Strong prioritization and project management skills
EDUCATION: Master's or Advanced
EXPERIENCE:
- Experience with ADA, FCRA, FDCPA, EFTA, TCPA, GLBA, SCRA, UDAAP, particularly as applied to debt servicing and collections.
- Financial services experience
- SQL querying experience
- Prior success conducting external or internal audits.
- Prior project management experience
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
- Knowledge of compliance requirements, particularly as applied to debt servicing and collections.
- Background and experience with audit methodologies and techniques.
- Work cross-functionally with various departments and stakeholders.
Annual Salary: $72,900.00 - $94,899.00 (Amount based on office location, relevant experience, skills, and competencies)
If you are wondering why you should work for us, here is something to help you decide:
- Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.
- Career Progression: Grow at MCM with paid training and development programs - including our very own MCM Academy - as well as a promote-from-within philosophy.
- Reward and Recognition: We are committed to honoring great results - ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
- Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
- Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
- Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
- Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we're proud to invest in you.
- New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
- Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
- Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
About Us
We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.