Race Telecommunications LLC is hiring: Community Development Manager in Ridgecre

Job Description:\n\n Job Title: Community Development Manager Classification: Full-Time, Exempt, At-Will Reports to: Director of OSP Department: Customer Support Location: Hybrid: Within California Location Status: Work will be performed onsite at our office or remotely by telecommuting up to 1 day per week. Employee will utilize personal phone or internet services to perform telecommuting without reimbursement. Occasional travel to and work from other Race offices or other off-site locations will be required. Beware of scams that target job seekers. Race Communications will never provide a job offer without a comprehensive interview process (including in-person or secure video conferencing), request sensitive information through unsecure platforms such as email or text messaging, require candidates to pay fees, or pressure candidates to act without careful consideration. You can get more information about Race Communications at Race.com or contact our recruiting team directly. About Us: As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won’t, serving over 30 communities across the state. Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come. Summary: The Community Development Manager is responsible for overseeing and managing the delivery of services to our customers, ensuring that all operations are carried out efficiently and meet the highest standards of quality and customer satisfaction. This role involves advocating for customers’ needs, acting as the primary liaison between internal teams and end customers, managing critical incidents, and providing support to the Community Development team. The Community Development Manager also maintains accurate records, reports on order statuses, and utilizes technical tools to support service delivery processes. A strong commitment to safety, exceptional communication skills, and the ability to work collaboratively in a fast-paced, dynamic environment are essential for success in this position. The Community Development Manager exercises significant independent judgement, problem solving, and discretion in the development and implementation of service delivery and customer support systems with minimal direct supervision. This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while effectively managing and motivating team members. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization. Qualifications and Experience: Eligibility for US Employment without sponsorshipMinimum of 18 years of ageA valid driver's license, subject to successful verification through a DMV check, is mandatoryBachelor’s degree (B.A./B.S.) in Community Development, Urban Planning, Public Administration, Social Work, Communications, or equivalent education and experience in a related field of study is preferred Minimum of five years of experience in community development, public relations, urban planning, project management, or a related field in the telecom industry preferredMinimum 3 years in a management role requiredExperience planning, managing, and executing community projects from concept to completionAbility to analyze demographic, economic, or social data to inform project decisions and identify community needsDemonstrated skills to mediate differences and handle community concerns tactfullyFamiliarity with regulatory requirements, local ordinances, and community development guidelinesMapping and data analysis skills can be advantageous, especially for roles focused on urban planning or economic developmentExperience working in cross-functional teams, ideally involving collaboration with local stakeholders, field teams, or external agenciesThe ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communicationProficiency in Spanish Language desirable Skills: Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applicationsFunctional use of common office equipment, computers, and office softwareStrong time management skills, with the ability to manage priorities and workflowCommitment to accuracy and high standards for quality of workAbility to work with all levels of team members and managementExcellent problem resolution and customer service skillsAbility to deal effectively with a diversity of individuals at all organizational levelsStrong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detailExcellent verbal and written communication skillsAbility to work on complex projects with general direction and minimal guidanceVersatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgencyGood judgement with the ability to make timely and sound decisionsHighly resourceful team-player, with the ability to also be extremely effective independentlyAbility to effectively present information and respond to questions Essential Duties and Responsibilities: Community Engagement and Stakeholder ManagementServes as the primary liaison between the Race Communications and local communities, including homeowners’ associations, municipalities, property managers, and business groupsBuilds and maintains relationships with local government officials, utility companies, and community organizations to foster collaboration and support for Race Communications projectsAddresses community concerns, questions, and feedback about infrastructure projects, proactively managing public perception and handling complaints as they ariseOrganizes community outreach events, public meetings, and informational sessions to inform and educate residents about upcoming projects and service improvements Project Coordination and SupportCollaborates with internal teams such as Outside Plant (OSP), Field Operations, Engineering, and Permitting to ensure alignment on project goals and timelinesTracks project milestones, monitor progress, and communicate updates to both internal stakeholders and the community, managing expectations and resolving potential delaysAnticipates potential challenges and proactively communicate solutions to the community, minimizing disruptions and maintaining goodwillCoordinates with field teams to support smooth execution of installations, upgrades, or maintenance projects within local communities Conflict Resolution and Issue ManagementMediates any conflicts that arise between Race Communications and community members, property managers, or local government officialsQuickly addresses issues related to service disruptions, property access, or construction impacts, ensuring Race maintains a positive reputationProvides troubleshooting support and escalation pathways for community concerns, working with technical teams to ensure prompt resolution Reporting and DocumentationMaintains thorough documentation of community interactions, permits, regulatory compliance, and project statusPrepares reports for senior management on project progress, community feedback, and potential risks, including insights to inform future project planningTracks and reports on metrics related to community engagement and project success, measuring the impact of community relations efforts Brand Representation and Corporate Social ResponsibilityRepresents Race in a professional and positive manner, demonstrating commitment to community well-being and corporate social responsibility (CSR)Promotes the company’s values and its commitment to enhancing connectivity and infrastructure in the communities served Other duties as necessary may include but are not limited to:Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal settingBe available to participate in internal or external meetings, special functions, and professional development opportunitiesCross-train and share knowledge with other team membersSupport routine tasksMaintain a professional appearance, hygiene, and demeanorPerforms other related duties as assigned by management Managerial Responsibilities:Follows OSP team procedures and guidelines, along with policies outlined in the Race Communications Employee HandbookSupports employees with OSP matters within multiple practices within the department in accordance with the organization’s policies and applicable laws.Lead and motivate team members to achieve goals, set performance standards, and provide constructive feedback through regular evaluationsOversee the accurate and timely submission of timecards, ensuring compliance with payroll deadlines, while addressing discrepancies or issuesIdentify training needs and facilitate professional development to enhance team skills and performanceAddress conflicts and resolve interpersonal issues within the team, fostering a positive work environmentManage resources effectively, ensure the team has the necessary tools to succeed, and track progress towards clear, aligned objectivesEnsure compliance with company policies, procedures, and regulatory requirements, while keeping communication open and transparent with team membersReport team performance and project updates to upper management, making adjustments as needed to meet targetsManagerial responsibilities include direct supervision of subordinates, along with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems As Part of Our Team, You Will Enjoy:100% Employer-paid medical, dental, vision, and life for all our employees401 (k) with 100% Employer-matched up to 4% of your annual incomeGenerous paid time off including sick, vacation, holiday and birthday payFree Race highspeed internet and phone service where available All offers of employment are contingent until all pre-employment requirements are met. These requirements, which vary by position, may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment. Background Check: Race Communications is a Fair Chance employer abiding by Federal and applicable state Fair Chance Act (s) for all applicants and additionally abides by the LA County Fair Chance Ordinance if you are applying for a position (is) associated with our Lancaster or Palmdale offices. Except as otherwise permissible under applicable laws, you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. Race will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. All new employees will participate in the mandatory 'Speedway to Success' (Speedway) orientation at one our offices. The duration of the Speedway program spans from 1-3 weeks, depending on the position. During Speedway the schedule will vary; you may not work full 8-hour days and there may be off days. For those working remotely, virtual attendance will depend on position requirements. Further details will be provided to you during the interview process, and before your start date. Race Communications is an equal opportunity employer who welcomes applications from individuals (with or without reasonable accommodation), with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sex stereotype, gender identity/gender expression and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status or any other basis protected by federal, state, or local law, ordinance, or regulation. Reasonable accommodation(s) for qualified individuals with disabilities are available as part of the application and interview processes. If accommodations are needed during the application or interview process, or workplace accommodations are required after a job offer is made, please contact recruiting@race.com to initiate the interactive process. Updated: 12/2024