Substitute Library Assistant Job at Laramie County Library System in Cheyenne

HOURS & SALARY: Minimum of three hours per month, with a hiring range of $14.89 – $16.75 an hour.

Laramie County Library System is looking for enthusiastic, customer service-minded individuals to be Substitute Library Assistants. This position works a variable schedule including evenings and weekends, sometimes on short notice, on an as-needed basis, with a minimum of three hours monthly. The primary role of this position is working at the public service desks to create a welcoming environment for patrons by greeting them, responding to their requests for service, and assisting with their information needs. Substitute Library Assistants may be scheduled at any Laramie County Library branch (Cheyenne, Burns or Pine Bluffs).

Working at Laramie County Library System is about joining an award-winning organization that sets the bar for service regionally and nationally. The Gale/Library Journal 2008 Library of the Year, Laramie County Library System serves the people of Laramie County by encouraging and supporting lifelong learning and adventure. With nearly 385,000 yearly visitors to our 103,000 sq. ft. central library, two branch libraries, and bookmobile, Laramie County Library System provides opportunities that empower everyone to reach their full potential. Come join us!

JOB SUMMARY:

The Substitute Library Assistant works a variable schedule including evenings and weekends, sometimes on short notice, on an as-needed basis. Substitute Library Assistants create a welcoming environment for patrons by greeting them and responding to their requests for service. They assist patrons with their information needs. Substitute shifts may be scheduled at any Laramie County library branch.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintains patron confidentiality in compliance with Wyoming state law.
• Provides exceptional customer service.
• Provides services to assist users with library accounts, materials and reference at public service desks and by phone.

ADDITIONAL RESPONSIBILITIES:

• Performs opening and closing duties at library facility and provides other backup support to colleagues as needed.
• Communicates effectively with team members to ensure efficient operations.
• Maintains knowledge of procedures and policies of LCLS. Interprets and applies policy in order to make decisions regarding patrons and procedures.
• Observes patron behavior in relation to the Code of Conduct. Follows guidelines for applying standards and consequences. Enlists assistance from other employees, managers, administration, security, and law enforcement as needed. Reports violations in a timely and professional manner.
• Substitute Library Assistants may have the opportunity to gain additional skills and training to have a larger range of assignments and opportunities.

REPORTING RELATIONSHIPS

Reports to: Assistant Managers

Supervises: None

SELECTION PROCESS

Interested applicants are encouraged to complete an application. More information may be found at LCLSonline.org/work. The application deadline is Sunday, January 19, 2025, 11:59 p.m. with anticipated interviews occurring the week of January 20, 2025 and training at the beginning of February 2025. The hiring committee will contact applicants who are selected for interviews. As a courtesy, we notify all applicants when positions are filled. Hiring is contingent on a post-offer criminal history background check.

WORK SCHEDULE

The schedule consists of day, weekend, and/or evening hours on an as-needed basis.

Laramie County Library Hours:

• Cheyenne: Monday-Thursday 9:00 a.m.-8:00 p.m., Friday-Sunday 10:00 a.m.-5:00 p.m.
• Burns Branch: Monday 1:00-5:00 p.m., Tuesday & Friday 10:00 a.m.-5:00 p.m., Thursday 10:00 a.m.-7:00 p.m., Saturday 9:00 a.m.-12:00 p.m., Wednesday & Sunday Closed.
• Pine Bluff Branch: Tuesday 10:00 a.m.-7:00 p.m., Wednesday & Thursday 10:00 a.m.-5:00 p.m., Friday 1:00-5:00 p.m., Saturday 9:00 a.m.-12:00 p.m., Monday & Sunday Closed.

BENEFITS

• Employees pay into Social Security.

• Employees may join the YMCA without an initiation fee.

• Employees may join the Cheyenne-Laramie County Employees Federal Credit Union.

LCLS is an equal opportunity employer. We support and adhere to the tenets of the Americans with Disabilities Act. LCLS is an at-will employer. LCLS provides a drug-free workplace for its employees in accordance with the requirements of the US Drug-Free Workplace Act of 1988. Hiring is contingent on a post-offer background check.

QUESTIONS

For questions about this position, contact Beth Cook, Deputy Director of Public Service, bcook@LCLSonline.org.

MINIMUM REQUIREMENTS:

• High School graduate; and
• 6 months of relevant experience; or
• The equivalent combination of education and experience.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Proficiency with a variety of software programs related to library operations including word processing, scheduling/calendaring/email, and integrated library systems.
• Ability to work with limited supervision with an aptitude for detailed work and proficiency in prioritizing tasks.
• Accurate numerical and alphabetical filing skills.
• Ability to enter data into a computerized database, spreadsheet, document or other system.
• Proficiency in applying good customer service skills.

DESIRED QUALIFICATIONS:

• Bilingual English/Spanish language skills
• Experience working with people from a variety of ethnic and cultural backgrounds.
• Cash handling

PHYSICAL EFFORT AND WORKING ENVIRONMENT

The essential duties and responsibilities of this job require the employee to move or manipulate moderately heavy equipment, boxes, carts, files, and stacks of material from one location to another. Reasonable accommodation upon request.