Confidential is hiring: Executive Director, IT User Experience & Engagement in B

Executive Director, IT User Experience & Engagement

About the Company

Esteemed public research university committed to student success

Industry
Higher Education

Type
Educational Institution

Founded
1872

Employees
5001-10,000

Categories

• Colleges & Universities
• Education
• Virginia Tech
• Higher Education

About the Role

The Company is seeking an Executive Director for IT User Experience and Engagement. This senior leadership role is pivotal in strategically managing services that directly impact users' experiences and engagement with technology. The successful candidate will be responsible for optimizing technology adoption, usability, and overall satisfaction with IT services. This includes ensuring that technology solutions are intuitive, accessible, and aligned with business goals. The Executive Director will also lead a team that continuously improves user-facing IT functions and is dedicated to the development and assessment of a comprehensive IT services framework that enhances user satisfaction and drives operational efficiency. Applicants for the Executive Director position must have a master's degree in a related field or a bachelor's degree with significant experience, along with a strong background in IT management and user experience design. The role requires a leader with proven experience in IT service management, exceptional customer service, and the ability to manage a cross-functional team. The ideal candidate will have in-depth knowledge of IT service management frameworks, best practices in IT support and service delivery, and the ability to capture and analyze data to inform decision-making. Strong communication, stakeholder management, and diplomatic skills are essential, as is the ability to focus the efforts of diverse groups to achieve the organization's goals.

Hiring Manager Title
Vice President for Information Technology & CIO

Travel Percent
Less than 10%

Functions

• CEO/President
• Non-Profit Management
• Information Technology
• Strategy
• Operations