Alyeska Resort is hiring: Audio Visual & Technical Services Manager in Anchorage

Job Title: Audio-Visual and Technical Services Manager

Position summary:

The Audio-Visual Manager plays a vital role in ensuring exceptional audio, visual, and lighting experiences across the resort's conference, public spaces and entertainment venues. This position requires advanced technical expertise, effective leadership, and a commitment to delivering high-quality service. The AV Manager oversees a full-service professional audiovisual deployment, ensuring all systems operate seamlessly for conferences, meetings, and entertainment events.

In addition to managing AV services, the AV Manager collaborates closely with the IT Specialist to support daily technical tasks and provide weekend support as necessary. This ensures comprehensive technical coverage and smooth operations across all venues and resort-wide systems.

The ideal candidate will bring a deep understanding of advanced audiovisual technologies, a proven track record in AV operations, and the ability to manage multiple projects in a dynamic environment. This role also focuses on maintaining ambiance through sound and lighting, ensuring that all resort venues deliver an unforgettable guest experience.

Role qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

AV Position responsibilities:

• Oversee and manage all audio-visual needs for Alyeska Resort, ensuring seamless operation for conferences and events.
• Collaborate with clients and staff to plan and resolve any AV-related needs promptly and effectively.
• Coordinate, schedule, and arrange maintenance for all AV equipment as required.
• Provide maintenance, operation, and training for AV equipment as needed.
• Identify opportunities for improved service by recommending the purchase or addition of new technology and equipment as needed.
• Monitor and test AV equipment according to industry standards to ensure optimal performance.
• Assist with system build, testing, and implementation of all applicable AV products and technologies.
• Ensure customer satisfaction by representing Alyeska Resort’s interests through proactive customer interaction and follow-up.
• Deliver superior customer service, addressing client needs with professionalism and efficiency.
• Complete all administrative job requirements in a timely and organized manner.
• Maintain accurate documentation related to AV systems, including pre-installation, installation, and post-installation processes.
• Provide training on AV systems and products to co-workers and guests, ensuring they are equipped to use the equipment effectively.
• Support AV operations at all Alyeska Resort locations, ensuring equipment is properly maintained and operational.
• Assist with other technology-related tasks and projects as assigned by management.
• Stay up to date with new AV products and technologies, becoming an expert as new products are introduced.
• Actively engage in personal and professional development to maintain knowledge of current industry trends and innovations.
• Comply with company policies and health & safety standards, promoting a collaborative team environment.
• Manage multiple projects simultaneously with minimal supervision.
• Perform other work-related duties as assigned.

First-Level IT Support:

• Provide first-level IT support for staff and guests, including troubleshooting basic hardware and software issues.
• Assist with password changes, system logins, and user account issues in a timely manner.
• Resolve basic network connectivity issues and assist with the setup of devices such as printers, laptops, and AV equipment.
• Collaborate with the IT department for escalated issues or complex technical support needs.
• Document and track all IT support requests and resolutions in accordance with company procedures.

Essential skills and experience:

• 4+ years in Conference Services/Audio Visual field.
• Advanced knowledge of integrated Audio-Visual systems.
• Ability to work in high-pressure situations and handle multiple tasks simultaneously while maintaining a professional and appropriate demeanor
• Ability to prioritize tasks and to carry out responsibilities with little supervision
• Advanced user of Microsoft Office, to include: PowerPoint, Word, Excel, and MS Outlook.
• Thorough knowledge of PC platform including networks and file mapping.
• Must demonstrate customer service, operational excellence, teamwork, continuous process improvement, leading by example and exceptional character.

Why Alyeska? 

Alyeska Resort is a 299 room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees can work and play hard and are encouraged to share their enthusiasm with guests. 

Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including: 

• Vision, Dental, and Medical Insurance for regular full-time employees 
• Paid holiday and paid time off (Vacation and Personal) 
• Free Season Pass for employees and qualified dependents 
• Roth 401(k) and 401(k) Retirement Savings Plan 
• Discounts for rooms at The Hotel Alyeska and affiliate hotels 
• Discounts in Resort restaurants, shops, and Nordic Spa 

Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect, and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift. 

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of the job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms: talk or hear; and taste or smell. The employee frequently is required to stoop, kneel, or crouch. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, peripheral vision, color vision, depth perception, and ability to adjust focus

• Work Environment: The noise in this work environment is usually moderate to loud.

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently open positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.