Event Sr. Technical Specialist, Audio - Washington, DC Job at Encore in Lanham

Position Overview The Sr. Technical Specialist is responsible for the technical set up and operation of standard full-production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area. Key Job Responsibilities Equipment Operation Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section. Troubleshoots technical issues and resolve problems quickly as they arise. Complies with all Company security and safety measures. Ensures equipment is secure from theft and/or damage when in use. Customer Service Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction. Understands and fosters the hotel/client relationship. Training/Staff Development Creates an atmosphere that fosters the development of technical and leadership skills in other employees. Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed. Develops self as subject matter expert in discipline of specialty. Stays current with technology and industry trends. Event Supervision Performs advanced work (pre/during/post event) with operations team members. Supervises and directs other technicians during an event. Equipment Maintenance Assists team with proper security, storage, inventory, transportation, and maintenance of equipment. Performs inventory and forecasting of equipment needs. Job Qualifications Bachelors Degree is preferred. 5 years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required. 4-5 years of customer service or hospitality experience is preferred. Internal Team Members must meet all Training requirements to be eligible to apply for this role. New Encore team members must validate/complete all Training requirements within 60 days of hire date. Ability to interact professionally and effectively with a diverse work force, customer base and senior level management. Strong customer, client and coworker interface experience and abilities. Self-starter/works independently. A valid drivers license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. Must be able to lift 50 lbs. Competencies Deliver World Class Service Hospitality Ownership Do The Right Thing Demonstrates Self-Awareness Drive Results Ensures Accountability See The Big Picture Decision Quality Manages Complexity Value People Collaborates Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Physical Requirements Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never. Occasionally: Peripheral Vision Carrying 51-100 lbs. Pushing/Pulling Over 100 lbs. Frequently: Color Vision Depth Perception Lifting 16-50 lbs. Carrying 16-50 lbs. Pushing/Pulling 16-50 lbs. & 51-100 lbs. Continuously: Close Vision Distance Vision Hearing Lifting 0-15 lbs. Carrying 0-15 lbs. Pushing/Pulling 0-15 lbs. In terms of time allocation per day: 0-1 hours/day: Climbing 2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head) 4-5 hours/day: Standing, Walking, Grasping The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. , INDEVT Hourly Pay Range: $32.08 - $39.30 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.