City of Oxnard, CA
Customer Service Representative - Department Promotional
City of Oxnard, CA, Oxnard, California, United States, 93030
This employment opportunity is only open to current City of Oxnard employees in the Finance Department.
The City of Oxnard's Billing & Licensing Division is seeking a Customer Service Representative/Account Clerk with strong technical and customer service skills to be part of the team. This individual must have knowledge of standard office practices and procedures and be able to communicate information clearly and concisely to a wide range of individuals. This position will be responsible for a high volume of financial transactions and customer interactions by phone, via email and in person in the City's Service Center.
WHAT YOU'LL DO:
* Provide excellent in person, email and phone based customer service to the City of Oxnard residential and business account holders for routine transactions
* With a high level of detail, handle cashiering, point of sale payment processing, data entry, account maintenance, and general ledger journal entries for assets, liabilities, revenues and expenses
* Perform general clerical duties including data entry, filing, mailing correspondence, distributing fliers, scheduling meetings, handling emails, answering phones, and welcoming clients
* May provide backup coverage for other department support staff from time to time
* Pay strong attention to detail for managing work orders, schedules, appointments and office supplies
* Ability to multitask and prioritize task effectively
* Perform other specialized duties relative to area of assignment
Payroll/Classification Title: Administrative Services Technician, Senior
SUPERVISION EXERCISED / SUPERVISION RECEIVED:
Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines.
DISTINGUISHING CHARACTERISTICS:
This classification is distinguished from the Administrative Services Technician in that it performs more advanced processing of transactions and performs basic research, verification and reconciliation of accounts, data and/or other information related to assignment area.
WORK SCHEDULE:
The normal work week is Monday through Thursday 8:00am to 6:00pm and alternating Fridays 8:00am to 5:00pm. Depending on the area of assignment staff may be assigned to a shift that is outside the standard work hours. The standard work environment varies depending on assignment but is typically either primarily in an office setting or out in the field. The City does not offer hybrid or remote work. Work hours and shifts are subject to change based on operational needs.
This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Department.
Provides internal and external customer service and support; responds to inquiries, complaints and requests for information; performs basic research and gathers required information; and/or refers customers to appropriate resources for more complex requests.
Processes transactions which may include: purchase order/invoice processing; resource requests; processing timesheets; fees/payment processing; account reconciliations; and applications processing.
Enters, reviews, updates, verifies, tracks and/or maintains system data, files, documentation and records related to assignment area; runs and produces routine reports; performs calculations and verifies data.
Prepares, issues and/or distributes correspondence, notices, permits, licenses, forms, documents, reports and/or other records.
Monitors required supplies and equipment maintenance needs; initiates purchase or service requests.
Performs other duties of a similar nature and level as assigned.
POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:
Positions assigned to customer service may be responsible for:
* Performing front-line customer service, public assistance and revenue processing;
* Responding to questions and providing standard information to internal and external customers;
* Evaluating and routing requests;
* Processing revenue transactions according to standard policies and procedures;
* Responding to phone calls and emails;
* Researching customer questions or account inquiries;
* Collecting, processing and reconciling payments;
* Preparing deposits;
* Assisting with audits and cash balancing;
* Setting up or canceling accounts;
* Providing procedural information to customers;
* Printing out bills;
* Entering data and producing standard reports;
* Operating equipment such as a cash register and remittance processor.
* Reconciling payroll, accounts payable and accounts receivable transactions;
* Updating and reconciling payment batches;
* Processing returned checks;
* Verifying and reconciling bank statements and accounts;
* Perform data entry;
* Performing collections or referring accounts to recovery services;
* Running standard financial reports.
EDUCATION:
* High School Diploma or GED
EXPERIENCE:
* Two (2) years of related experience
LICENSING/CERTIFICATIONS:
* None required
OTHER REQUIREMENTS:
Must be able to communicate in English effectively both orally and in writing
Bilingual in English and Spanish may be required for some positions
Must be a current City of Oxnard employee in the Finance Department
APPLICATION PROCESS:
* Submit NEOGOV/Government Jobs on-line application.
* Complete and submit responses to the supplemental questions, if required.
* Upload resume, cover letter, proof of degree (transcript), or other requested documents.
Your application may be rejected as incomplete if you do not include the relevant information in the online application and include the information only on the resume.
Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted. Cover letters and/or optional resumes are not accepted in lieu of a completed application.
The list of qualified candidates established from this recruitment may be used to fill other full-time, part-time, and temporary assignments.
The selected candidate(s) must pass a thorough background investigation.
UNION MEMBERSHIP: Positions in this classification are represented by the Service Employees International Union (SEIU).
NOTE: For most positions, the City of Oxnard relies on office automation (Microsoft Office/Google) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all positions.
Employees are required to participate in the City's direct deposit plan and are paid on a bi-weekly basis.
This position requires a 12 month probationary period.
Pursuant to California Government Code Section 3100, all public employees are required to serve as disaster service workers subject to such disaster service activities as may be assigned to them.
EQUAL OPPORTUNITY: The City of Oxnard is an Equal Opportunity Employer and welcomes applications from all qualified applicants.
We do not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, medical condition, disability or sexual orientation.
REASONABLE ACCOMMODATION: The City of Oxnard makes reasonable accommodation for people/individuals with disabilities.
If you believe you require special arrangements to participate in the testing process, you must inform the Human Resources Department in writing no later than the filing date.
Applicants who request such accommodation must document their request with an explanation of the type and extent of accommodation required.
LEGAL REQUIREMENT: On the first day of employment, new employees must provide proof of citizenship or documentation of legal right to work in the United States in compliance with the Immigration Reform and Control Act of 1986, as amended. The City participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, please contact DHS. 888-897-7781 dhs.gov/e-verify
If you have any questions regarding this recruitment, please contact Brenna Perteet at brenna.perteet@oxnard.org
NOTE: The provisions of this bulletin do not constitute an expressed or implied contract.
Any provision contained in this bulletin may be modified or revoked without notice.
The City of Oxnard's Billing & Licensing Division is seeking a Customer Service Representative/Account Clerk with strong technical and customer service skills to be part of the team. This individual must have knowledge of standard office practices and procedures and be able to communicate information clearly and concisely to a wide range of individuals. This position will be responsible for a high volume of financial transactions and customer interactions by phone, via email and in person in the City's Service Center.
WHAT YOU'LL DO:
* Provide excellent in person, email and phone based customer service to the City of Oxnard residential and business account holders for routine transactions
* With a high level of detail, handle cashiering, point of sale payment processing, data entry, account maintenance, and general ledger journal entries for assets, liabilities, revenues and expenses
* Perform general clerical duties including data entry, filing, mailing correspondence, distributing fliers, scheduling meetings, handling emails, answering phones, and welcoming clients
* May provide backup coverage for other department support staff from time to time
* Pay strong attention to detail for managing work orders, schedules, appointments and office supplies
* Ability to multitask and prioritize task effectively
* Perform other specialized duties relative to area of assignment
Payroll/Classification Title: Administrative Services Technician, Senior
SUPERVISION EXERCISED / SUPERVISION RECEIVED:
Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines.
DISTINGUISHING CHARACTERISTICS:
This classification is distinguished from the Administrative Services Technician in that it performs more advanced processing of transactions and performs basic research, verification and reconciliation of accounts, data and/or other information related to assignment area.
WORK SCHEDULE:
The normal work week is Monday through Thursday 8:00am to 6:00pm and alternating Fridays 8:00am to 5:00pm. Depending on the area of assignment staff may be assigned to a shift that is outside the standard work hours. The standard work environment varies depending on assignment but is typically either primarily in an office setting or out in the field. The City does not offer hybrid or remote work. Work hours and shifts are subject to change based on operational needs.
This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Department.
Provides internal and external customer service and support; responds to inquiries, complaints and requests for information; performs basic research and gathers required information; and/or refers customers to appropriate resources for more complex requests.
Processes transactions which may include: purchase order/invoice processing; resource requests; processing timesheets; fees/payment processing; account reconciliations; and applications processing.
Enters, reviews, updates, verifies, tracks and/or maintains system data, files, documentation and records related to assignment area; runs and produces routine reports; performs calculations and verifies data.
Prepares, issues and/or distributes correspondence, notices, permits, licenses, forms, documents, reports and/or other records.
Monitors required supplies and equipment maintenance needs; initiates purchase or service requests.
Performs other duties of a similar nature and level as assigned.
POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:
Positions assigned to customer service may be responsible for:
* Performing front-line customer service, public assistance and revenue processing;
* Responding to questions and providing standard information to internal and external customers;
* Evaluating and routing requests;
* Processing revenue transactions according to standard policies and procedures;
* Responding to phone calls and emails;
* Researching customer questions or account inquiries;
* Collecting, processing and reconciling payments;
* Preparing deposits;
* Assisting with audits and cash balancing;
* Setting up or canceling accounts;
* Providing procedural information to customers;
* Printing out bills;
* Entering data and producing standard reports;
* Operating equipment such as a cash register and remittance processor.
* Reconciling payroll, accounts payable and accounts receivable transactions;
* Updating and reconciling payment batches;
* Processing returned checks;
* Verifying and reconciling bank statements and accounts;
* Perform data entry;
* Performing collections or referring accounts to recovery services;
* Running standard financial reports.
EDUCATION:
* High School Diploma or GED
EXPERIENCE:
* Two (2) years of related experience
LICENSING/CERTIFICATIONS:
* None required
OTHER REQUIREMENTS:
Must be able to communicate in English effectively both orally and in writing
Bilingual in English and Spanish may be required for some positions
Must be a current City of Oxnard employee in the Finance Department
APPLICATION PROCESS:
* Submit NEOGOV/Government Jobs on-line application.
* Complete and submit responses to the supplemental questions, if required.
* Upload resume, cover letter, proof of degree (transcript), or other requested documents.
Your application may be rejected as incomplete if you do not include the relevant information in the online application and include the information only on the resume.
Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted. Cover letters and/or optional resumes are not accepted in lieu of a completed application.
The list of qualified candidates established from this recruitment may be used to fill other full-time, part-time, and temporary assignments.
The selected candidate(s) must pass a thorough background investigation.
UNION MEMBERSHIP: Positions in this classification are represented by the Service Employees International Union (SEIU).
NOTE: For most positions, the City of Oxnard relies on office automation (Microsoft Office/Google) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all positions.
Employees are required to participate in the City's direct deposit plan and are paid on a bi-weekly basis.
This position requires a 12 month probationary period.
Pursuant to California Government Code Section 3100, all public employees are required to serve as disaster service workers subject to such disaster service activities as may be assigned to them.
EQUAL OPPORTUNITY: The City of Oxnard is an Equal Opportunity Employer and welcomes applications from all qualified applicants.
We do not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, medical condition, disability or sexual orientation.
REASONABLE ACCOMMODATION: The City of Oxnard makes reasonable accommodation for people/individuals with disabilities.
If you believe you require special arrangements to participate in the testing process, you must inform the Human Resources Department in writing no later than the filing date.
Applicants who request such accommodation must document their request with an explanation of the type and extent of accommodation required.
LEGAL REQUIREMENT: On the first day of employment, new employees must provide proof of citizenship or documentation of legal right to work in the United States in compliance with the Immigration Reform and Control Act of 1986, as amended. The City participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, please contact DHS. 888-897-7781 dhs.gov/e-verify
If you have any questions regarding this recruitment, please contact Brenna Perteet at brenna.perteet@oxnard.org
NOTE: The provisions of this bulletin do not constitute an expressed or implied contract.
Any provision contained in this bulletin may be modified or revoked without notice.