Santa Fe County
Communications Team Leader (9-1-1 Communications Team Leader)
Santa Fe County, Santa Fe, NM, United States
Salary : $70,699.20 - $74,297.60 Annually
Location : Santa Fe, NM
Job Type: Full-Time
Job Number: 202400325
Department: RECC
Opening Date: 12/09/2024
Closing Date: 1/6/2025 5:00 PM Mountain
FLSA: Non-Exempt
Bargaining Unit: NMCPSO-RECC
Department Contact Information: Jennifer Horta (505) 992-3091
Union Eligibility: Position is Union eligible after completion of one (1) year probationary period.
Budget Amount: Position is budgeted up to $35.72 hourly, commensurate with related education and experience
Primary Purpose
To provide first line supervision to the employees who perform a variety of routine clerical, administrative and technical work in receiving and dispatching routine and emergency information; provide life-saving instructions over the phone, accurately document incidents/reports from citizens for emergent and non-emergent calls, and dispatch first responders to emergency situations. Train employees in proper telephone call procedures and related communication equipment; keeping official records; and, assisting in the administration of the policies and procedures and standard operating guidelines of the Santa Fe Regional Emergency Communications Center (RECC).
Essential Job Functions
Supplemental Information
Working Conditions:
Work is primarily in an office environment. Work may involve exposure to hostile, violent and/or offensive individuals, CRTs and VDTs. While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle or feel; reach with hands or arms; and talk or hear. Ability to lift up to 20 pounds. Clarity of vision at short distance is required. Evening, holiday, and weekend work may be required. Extended hours and irregular shifts may be required.
Conditions of Employment:
Selected candidate must submit to and pass a County paid pre-employment physical and drug/alcohol screening. Additionally, selected candidate must submit to and pass a county paid criminal background screening. Selected candidate must possess and maintain a valid New Mexico Class D Driver's License as incumbent shall be appointed to drive a County vehicle during the performance of his/her duties. Must be free of any convictions or any other crime involving moral turpitude. Prior criminal convictions may or may not disqualify applicant. Candidate must obtain and/or maintain all certifications required.
Santa Fe County is an Equal Opportunity Employer
It is the policy of Santa Fe County to ensure equal employment opportunity to all persons regardless of race, color, age, physical or mental handicap, sex, national origin, ancestry, religion, serious medical condition, sexual orientation, gender identity, genetic information, or political affiliation.
Santa Fe County is proud to offer a comprehensive benefits package to eligible, full-time and part-time employees who work 20 hours per week. You will receive plan booklets, which give you more detailed information about each of these programs.
BENEFITS OFFERED
01
Do you have a High School diploma or GED?
02
Do you have a valid driver's license?
03
Do you have four (4) or more years of experience as an Emergency Communications Specialist with RECC or any other Public Safety Communications facility?
04
Do you have a New Mexico DPS Basic Dispatch Certificate?
05
Do you possess the CPR; NCIC; EMD, and FEMA NIMS ICS-100,200,700 and 800 certifications?
Required Question
Location : Santa Fe, NM
Job Type: Full-Time
Job Number: 202400325
Department: RECC
Opening Date: 12/09/2024
Closing Date: 1/6/2025 5:00 PM Mountain
FLSA: Non-Exempt
Bargaining Unit: NMCPSO-RECC
Department Contact Information: Jennifer Horta (505) 992-3091
Union Eligibility: Position is Union eligible after completion of one (1) year probationary period.
Budget Amount: Position is budgeted up to $35.72 hourly, commensurate with related education and experience
Primary Purpose
To provide first line supervision to the employees who perform a variety of routine clerical, administrative and technical work in receiving and dispatching routine and emergency information; provide life-saving instructions over the phone, accurately document incidents/reports from citizens for emergent and non-emergent calls, and dispatch first responders to emergency situations. Train employees in proper telephone call procedures and related communication equipment; keeping official records; and, assisting in the administration of the policies and procedures and standard operating guidelines of the Santa Fe Regional Emergency Communications Center (RECC).
Essential Job Functions
- Works under the supervision of the Communications Manager and the Director of RECC and manages the day to day operations.
- Supervises all levels of Emergency Communications Specialists and Call-takers in RECC.
- Incumbents must be willing to work any days of the week (including weekends and holidays) and any hours of the day or night.
- Receives, processes and provides instruction for calls of a medical nature utilizing Emergency Medical Dispatch Protocols.
- Provides training and feedback to new Emergency Communications Specialists in accordance with the RECC training guidelines
- Participates in the selection and hiring of RECC personnel; provides or coordinates Emergency Communications Specialist training; works with employees to correct deficiencies; recommends and implements discipline procedures, conducts performance evaluations.
- Supervises and monitors telephones and radio in the emergency dispatch center, supervises and answers incoming calls and ascertains nature of call, gathers all necessary information to transmit or relay information.
- Supervises and operates radios and dispatches law enforcement, fire, EMS and other units for emergency responses; broadcasts nature, location and time of incident; contacts all required personnel and other local concerns of an emergency situation; relays information as required.
- Supervises and maintains logs of radio and telephone communications, location of personnel and equipment; in the event of an emergency situation, maintains on-going contact with the responding personnel and keeps them informed of all incoming pertinent information; keeps track of various information such as traffic lights out and streets closed and keeps emergency personnel and general public informed.
- Prepares work schedules for RECC Emergency Communications Specialists to ensure adequate staffing of the emergency dispatch center.
- Trains RECC Emergency Communications Specialists in the proper telephone call procedures and related computer equipment.
- Supervises and makes entries and inquiries on NCIC computer system; makes sure that all Emergency Communications Specialists are certified in the operation of NCIC and NMLETS systems.
- Inputs data to standard office and department forms - both manual and automated.
- Maintains dispatch documents and records; updates operations manuals.
- Does performance evaluations on Emergency Communications Specialists.
- Assists the Communications Manager and Director of RECC in various projects as requested.
- Attends seminars, workshops, and periodic training classes in communications.
- Accurate typing minimum of 35 wpm. Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures; working knowledge of street locations and geography of the areas served.
- Some skill in operation of the listed tools and equipment; skill in communications, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc., sufficient to exchange or convey information and to provide work directions.
- Demonstrated ability to communicate clearly and concisely, both orally and in writing; ability to effectively deal with the public. Good diplomacy and good decision making skills.
- Accuracy in work performed and the ability to follow oral and written instructions and guidelines. Perform tactfully and proficiently under stress. Present with a clear and understandable telephone and radio voice.
- Must be knowledgeable in Computer-Aided Dispatch (CAD) system. Must have knowledge of E-911 and Public Safety Dispatch systems, operations, and policies and procedures. Must have skills in supervision and dealing with subordinates.
- Must have skills in leadership and management of an emergency communications center.
- High school diploma or GED equivalent and minimum of four (4) years of experience as an Emergency Communications Specialist with RECC or any other Public Safety Communications facility.
- Must hold New Mexico DPS Basic Dispatch Certificate. Must possess current: CPR; NCIC; EMD, and FEMA NIMS ICS-100,200,700 and 800 certifications. Must complete a thirty (30) day FTO training session with a current supervisor.
- Must possess or obtain a first line supervision and management certificate related to dispatch or public safety within six (6) months of hire/promotion.
- Must possess a public safety related leadership certification within six (6) months of hire/promotion or as soon as class is available. (i.e. APCO Supervisor, FBI Supervisor Leadership Institute, NENA 9-1-1 Center Supervisor Program, New Mexico Edge Leadership Training)
- Must obtain or possess NMDPS accredited Communications Training Officer certificate within six (6) months of promotion or as soon as class is available.
- All employees in this job classification shall be required to sign a "Confidentiality and Non-Disclosure" Agreement
Supplemental Information
Working Conditions:
Work is primarily in an office environment. Work may involve exposure to hostile, violent and/or offensive individuals, CRTs and VDTs. While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle or feel; reach with hands or arms; and talk or hear. Ability to lift up to 20 pounds. Clarity of vision at short distance is required. Evening, holiday, and weekend work may be required. Extended hours and irregular shifts may be required.
Conditions of Employment:
Selected candidate must submit to and pass a County paid pre-employment physical and drug/alcohol screening. Additionally, selected candidate must submit to and pass a county paid criminal background screening. Selected candidate must possess and maintain a valid New Mexico Class D Driver's License as incumbent shall be appointed to drive a County vehicle during the performance of his/her duties. Must be free of any convictions or any other crime involving moral turpitude. Prior criminal convictions may or may not disqualify applicant. Candidate must obtain and/or maintain all certifications required.
Santa Fe County is an Equal Opportunity Employer
It is the policy of Santa Fe County to ensure equal employment opportunity to all persons regardless of race, color, age, physical or mental handicap, sex, national origin, ancestry, religion, serious medical condition, sexual orientation, gender identity, genetic information, or political affiliation.
Santa Fe County is proud to offer a comprehensive benefits package to eligible, full-time and part-time employees who work 20 hours per week. You will receive plan booklets, which give you more detailed information about each of these programs.
BENEFITS OFFERED
- Medical
- Dental
- Vision
- Life Insurance
- Accidental Death & Dismemberment (AD&D) Insurance
- Voluntary Life and AD&D
- Short-Term Disability
- Long-Term Disability
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Gym Membership
01
Do you have a High School diploma or GED?
- Yes
- No
02
Do you have a valid driver's license?
- Yes
- No
03
Do you have four (4) or more years of experience as an Emergency Communications Specialist with RECC or any other Public Safety Communications facility?
- Yes
- No
04
Do you have a New Mexico DPS Basic Dispatch Certificate?
- Yes
- No
05
Do you possess the CPR; NCIC; EMD, and FEMA NIMS ICS-100,200,700 and 800 certifications?
- Yes, I understand and agree
- No, I do not agree
Required Question