Operations Manager - Audio Visual, Event Technology Job at Pinnacle Live in Carl

OPERATIONS MANAGER

$70,000-85,000 Salary + Incentive

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. We're looking for dedicated, determined people working behind-the-scenes to make it happen.

Job Summary

The Operations Manager will assist the Venue Director with the overall daily operational management of the venue with an emphasis on event execution and team development. This includes the timely setup, operation, and removal of audio-visual related equipment in accordance with the Company's standard operating procedures, personnel management, equipment maintenance and logistics, and providing the utmost in guest service and client satisfaction.

Essential Functions

1. Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service.
2. Ensure timely setting, striking of events and other essential floor activities.
3. Maintain inventory integrity ensuring quality, functionality, organization, and availability.
4. Maintain a working knowledge of industry trends, tools, and innovations.
5. Assist Venue Director in managing budget for increased revenue and control expenses effectively.
6. Train, manage, and develop staff in accordance with company SOPs.
7. Build strong relationships with equipment sub-rental and labor vendors.
8. Manage accurate and timely billing of events and clients.
9. Timely creation and processing of purchase orders and vendor invoices.
10. Attend hotel meetings, as necessary.
11. Effectively utilize applicable company computer systems.
12. Provide technical support for events.
13. Comply with all safety protocols and standard operating procedures.
14. Other duties as assigned.

Education & Experience

• High School Graduate or equivalent.
• Minimum two (2) years event technology experience in a hospitality environment.
• Minimum two (2) years demonstrated managerial experience.
• Excellent communication skills with the ability to foster long-term relationships.

Required Skills & Knowledge

• Strong technical aptitude.
• Good working knowledge of computer hardware and software.
• Planning ability; able to plan and prioritize.
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong team player orientation.
• Professional appearance.

Benefits

• Performance-based incentive plans on top of base salary.
• Generous time off with PTO, holidays, and sick/personal days.
• 401k with a contribution match.
• Insurances; health, vision, dental, and more.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer.

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We strive to create an environment where we actively embrace all forms of diversity.

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