Lead Audio Visual Field Technician Fremont, CA Job at EOS IT Solutions in Fremon

OUR COMPANY:

EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.

We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

As a Lead AV Field Technician, you will be leading a team of AV Technicians on Installation Projects, providing AV solutions and services on-site while interfacing with the designated client in line with customer requirements and service level agreements.

KEY RESPONSIBILITIES:

• Lead the Installation and de-installation of AV/Telepresence products
• Configuration of endpoints and infrastructure
• Preparation of room audits ensuring technology can work at optimum level
• Perform preventative maintenance to ensure equipment and room are ready for use
• Identify defective/failed equipment and provide solutions
• Complete Post Installation Assessments
• Perform on-site User Acceptance testing
• Install software upgrades
• Act as a point of escalation for technical issues and provide solutions for ongoing faults
• Communicate with management team throughout the day, as it relates to assignments
• Project reporting and updating
• Document and report hardware failures; manage Break/Fix and RMA requests as needed
• Supervise, instruct and assist with rack building processes
• Travel to customer sites nationally as required

ESSENTIAL CRITERIA:

• Experience leading teams of AV Technicians or Engineers
• Experience terminating, configuring, and programming at least one of the following types of equipment: Extron, Cisco, Crestron, and/or AMX
• Ability to read and understand plans to ensure everything is done correctly and perform any additional configuration required
• Experience working on AV/VC integrations
• Agility and a strong sense of urgency
• Responsive, efficient, with excellent customer interaction, and a high level of professionalism
• Intrigued by difficult tech problems and welcoming of challenges
• Comfortable working in a fast-paced, demanding environment, under pressure
• Engaged in the process of technical development
• Willing and able to work and travel globally when required
• Responsible and reliable, capable of working independently as well as part of a team
• Good organization and time management skills with proven ability to manage multiple priorities
• Good written and verbal communication skills
• Critical thinking and problem-solving ability
• Flexible and adaptable to change and hours of work, to meet customer needs
• A motivated team player

DESIRABLE CRITERIA:

• Control (Crestron, AMX, Extron)
• Audio (BIAMP, QSC, POLYCOM)
• Video (Cisco, Polycom)

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.