ICF is hiring: Communication/Outreach Support Specialist in Bethesda

ICF Communication/Outreach Support Specialist - Bethesda, Maryland

ICF is currently seeking a Communication/Outreach Support Specialist to work on the OTIP/ORR Mission Support Project. The purpose of this project is to provide support to OTIP and ORR in meeting their mission goals. This support covers a variety of activities across multiple divisions within each federal program.

The Communication/Outreach Support Specialist will use his/her expertise to develop and implement communication and outreach strategies, develop communication materials, support crisis communication, and event planning and support.

The successful candidate will have a broad knowledge of communication and outreach strategies and will report to a divisional or bureau lead for supervision and assignments.

Positions will be fully remote, onsite embedded in the client site, and hybrid.

Key Responsibilities:

1. Developing and implementing cohesive communications and outreach strategies informed by agency mission, goals, and priorities.
2. Supporting an array of communications solutions to facilitate outreach, education, and ongoing communication with identified internal and external audiences.
3. Assisting federal staff in crisis communication efforts by researching and drafting accurate and timely responses to inquiries from the media or media statements for review and use by federal staff.
4. Creating outreach and educational materials, press releases, newsletters, blogs, and social media posts based on a clear understanding of target audiences’ needs and preferences, using engaging and plain language, and following digital and marketing writing best practices.
5. Ensuring that deliverables meet all relevant federal and agency rules and standards including 508 Compliance and the Plain Writing Act of 2010.
6. Assisting in drafting and circulating outreach materials for agency beneficiaries, grant recipients, and partners from the governmental, non-governmental, and private sectors.
7. Supporting ongoing engagement with agency beneficiaries and partners through in-person and remote events, working groups, and other mechanisms.
8. Assisting in the development and publication of reports, including collection of internal and external information, research, writing, editing, formatting, and designing for website publication.
9. Assisting federal staff in the planning and coordination of events, including agenda development, logistics, scheduling, venue selection, speaker identification and coordination, and the development of promotional materials.
10. Conducting post-event evaluations, including identifying challenges and successes and making recommendations for future improvement.

Basic Qualifications:

1. Bachelor’s degree in social work, public administration, communications, public relations, or related field which requires an understanding of written communication. 3 years’ experience in a similar role can be substituted for the bachelor’s degree.
2. A minimum of 1-year experience developing communication packages, strategies, or plans for an organization or project.
3. At least 1-year of experience supporting an ORR or OTIP program, grantee, or federal agency.

Preferred Skills:

1. 508 compliance skills.
2. Education and/or experience in the application of race equity, diversity, and inclusion of social justice strategies in human service settings.
3. Working knowledge of the refugee, immigrant, and asylee challenges.
4. Experience working for a refugee/migrant program.
5. Experience in event planning and execution.

Professional Skills:

1. Solid team player with proven ability to manage competing priorities, perspectives, and stakeholder needs.
2. Strong analytical, problem-solving, and decision-making capabilities.
3. Ability to deal effectively with rapid change and to prioritize work quickly in response to changing needs.
4. Ability to promote and contribute to an equitable and inclusive organizational culture and environment.
5. Excellent verbal, interpersonal, and written communication skills.
6. Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact, and diplomacy.
7. Proficient with MS Office applications (i.e., Word, Excel, and PowerPoint).

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