Director of Membership Communication and Marketing Job at Troon International in

Director of Membership Communication and Marketing

Job Category: Marketing Sales

Requisition Number: DIREC020769

Posted: December 13, 2024

Full-Time

Salary: $82,500 USD per year

Location

Cobblestone Creek Country Club
100 Cobble Creek Rd
Victor, NY 14564, USA

Cobblestone Creek Country Club is excited to announce the exceptional career opportunity of Director of Membership and Marketing. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Primary Role:

• Meeting or exceeding stated sales, revenue, and retention goals
• Leading and directing the marketing, membership, and communications team and overall strategy
• Consistently interacting with members, prospects, coworkers, and management with a positive attitude and focus on a culture of hospitality, leadership, and mutual respect
• Developing and executing marketing tactics and strategies that enhance the awareness of the Parkland Golf & Country Club brand and communicate the story and ongoing execution of the overall community membership marketing and sales plan
• Driving content development and facilitating production of all membership-related materials
• Conducting marketing activities as designated in the master marketing and sales plan
• Integrating with Club leadership team, Troon Corporate team, and CCCC Board and Committees
• Implementing and managing a Customer Relationship Management (CRM) system and Membership Prospect/Sales Report
• Leading and implementing a sales journey that connects potential members to CCCC
• Overseeing all membership paperwork related to sales/upgrades/downgrades and resignations
• Ensuring accurate completion of designated documentation and ongoing maintenance of all member files
• Leading the content, production/packaging, and delivery of thorough onboarding for every new member
• Actively contributing in staff meetings and effectively communicating information
• Developing and adhering to a departmental budget

Minimum Qualifications for the Director of Membership and Marketing:

• Bachelor’s Degree in Marketing, Public Relations, Communications, or hospitality preferred and/or a minimum of four years’ experience in a related field. Country Club experience preferred.

Other Qualifications:

• Microsoft Office (Word, Excel, Outlook, PowerPoint, and Publisher)
• Excellent oral and written communication skills
• Positive attitude, professional manner, and appearance in all situations
• Strong organizational skills: time management, attention to detail, ability to self-start
• Able to multi-task and produce high-quality results
• Familiarity with budget development, fiscal management, strategic planning, and marketing strategies
• Team player: ability to work cooperatively with other departments, committees, and boards to attain club goals