Director, Student Financial Services (Engagement & Communication) Job at Middleb

Middlebury College Director, Student Financial Services (Engagement & Communication)

Middlebury, Vermont

The Director of Student Engagement and Communications leads the student service functions for Student Financial Services (SFS), managing the delivery of services to students. The position executes the SFS student engagement and communications plan, which was developed in collaboration with the SFS management team and key campus partners.

This is a full-time, benefits-eligible, salaried position with a hiring range of $72,480-$90,594 per year. This is an in-person position located on the Middlebury, VT campus.

Core Responsibilities:

1. Lead One Stop functions by developing and managing effective, compliant, and efficient processes for student support programs, student loans, student health insurance, and financial literacy, including developing a student financial literacy program based on best practices and incorporating a student ambassador program with student employees.
2. Supervise, hire, and train ten student employees for customer service skills, financial aid knowledge, and student accounts proficiency.
3. Manage a portfolio of about three hundred of Middlebury’s highest financial need undergraduate students, meeting in person regularly and providing individualized support for student success.
4. Develop and execute student engagement and communications plans for specific undergraduate student populations and for students of the Schools and Institute.
5. Strategize for best use of the SFS website as it relates to engagement and communications plans; develop new content and partner with Communications on pre-recorded presentations and video tutorials.
6. Manage student book loan and student book support programs.
7. Manage student health insurance plan, including oversight of vendor, fiscal monitoring, enrollment files, counseling students, and troubleshooting issues.
8. Serve as primary liaison across Student Financial Services, faculty, and the Dean of Students Office.

Requirements:

1. Master’s degree preferred; Bachelor’s degree required in a related field.
2. At least ten years of experience delivering student services, preferably in a higher education field.
3. Must have the ability to cultivate relationships with a diverse range of people and campus partners.
4. Must have supervision experience, preferably at least ten years.
5. Knowledge and experience in financial aid, student accounts, and student services required.
6. Significant experience leading customer service or one-stop operations with enthusiasm for interactions.
7. Strong verbal and written skills, specifically for articulating aid policy and accounts receivable.
8. Must be a strong team player, willing to use technology, valuing diversity, and open to perspectives.

Physical Demands and Working Conditions:

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.

Other:

Offer is contingent upon successful completion of a criminal background check.

As an employee of Middlebury College, you will enjoy being part of a vibrant supportive community. Middlebury College offers its employees excellent compensation and competitive health, dental, life, disability, generous retirement matching, and vision benefits. Middlebury offers a generous time-away program - up to 34 days per year during the first two years of service, increasing as the term of service lengthens. Middlebury employees are eligible for robust educational assistance programs as well as free or reduced rates for cultural events and use of sporting facilities (including the College's golf course and Nordic and alpine ski areas). The result is a very high quality of life in a gorgeous setting.

MiddCard Privileges: Access to athletic facilities, discounts at the College store, library privileges, and discounts at cultural and sporting events. In addition, the card allows door access to certain campus buildings. Spouses or domestic partners of benefits-eligible employees are eligible to receive a Spouse/Partner card with the same privileges as the employee card (except door access).

Discounts on season passes at Middlebury College Snow Bowl, the Ralph Myhre Golf Course, and the Rikert Outdoor Center.

Access to our Partner Inclusion Program that provides comprehensive support services to the spouses and partners of Middlebury employees.

A full listing of our benefit offerings can be found on our website.

Middlebury College is an equal-opportunity employer where diversity, equity, and inclusion are core values. The College recruits talented and diverse faculty, staff, and students from across the United States and around the world. Middlebury College encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically underrepresented communities.