Assistant Community Manager Job at Jubilee Housing Inc. in Washington
Jubilee Housing Inc., Washington, DC, United States, 20022
Position Description
Ensure a safe and attractive living environment for residents, exceptional quality and service, sustained resident satisfaction, operational efficiency, and strong financial results. Serves in the capacity of the Property Manager in his/her absence.
Specific Duties
Job Responsibilities:
- Interacts routinely with residents; communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally.
- Implements sales and marketing activities both on and off site to achieve occupancy goals; recommends strategies to adjust activities as needed in response to market conditions, competitive pressures, apartment turnovers, and other factors influencing occupancy; maintains knowledge of competitive properties and market trends and makes recommendations as appropriate.
- Complies with Jubilee Housing’s policies and procedures and external regulatory requirements; ensures solid understanding of Jubilee Housing’s operational and human resources policies and procedures.
- Ensures strict compliance with the Fair Housing Act, shows and leases apartments; qualifies prospective residents in compliance with program requirements; manages lease renewal process.
- Collects rents, monitors and manages delinquencies and collections, and maintains accurate records.
- Provides direction to the team in the absence of the Community Manager.
- Promotes resident services initiatives in conjunction with the Resident Services Department.
- Prepares, monitors, and distributes reports on a variety of operational and financial data.
- Assists in processing property expenses such as vendor invoices.
- Participates in and attends all required training sessions.
- Keeps Community Manager informed of any information that could affect property operations.
- Supports other communities as assigned by management.
- Other duties as assigned.
Supervisory Responsibilities:
While this role has no direct reports, the Assistant Community Manager may act in a supervisory capacity, under the direction of the Community Manager. When participating in supervisory responsibilities such as planning, assigning, and directing the work of associates; appraising performance, rewarding and counseling associates; addressing complaints and resolving problems, s/he carries out supervisory responsibilities in accordance with Jubilee Housing policies and applicable laws.
Desired Qualifications
- Minimum three years’ experience in property management, leasing, or a related field.
- High School Diploma or GED Equivalent.
- NCHM COS (Certified Occupancy Specialist) & TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally recognized compliance training program and experience, or ability and commitment to obtain certifications at the next available course offering.
- Ability to work in a fast-paced environment demonstrating strong organizational and follow up skills along with an ability to manage multiple priorities.
- Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents and external agencies.
- Ability to apply reason, logic, and problem-solving skills to resolve typical operational issues.
- Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence and/or documentation.
- Bilingual (Spanish) is preferred.
- Strong computer and keyboarding skills with proficiency in Microsoft Word and Excel and the ability to quickly master new applications.
- Excellent interpersonal skills. Positive attitude, enthusiasm and energy. strong customer service orientation to older adults.
- Strong attention to detail.
- Ability to handle a high volume of telephone calls.
- Possess and maintain timely and reliable transportation.