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REMOVERY LLC

Studio Manager - Internal Candidates Only Job at REMOVERY LLC in Los Angeles

REMOVERY LLC, Los Angeles, CA, United States, 90079

Studio Manager - Internal Candidates Only

Join us in our journey of normalizing tattoo removal around the world! Removery is an innovative, collaborative laser tattoo removal company. We take pride in our mission to make a real difference in people’s lives by supporting them as they embrace change through their tattoo removal journey. Our vision is to remain professional, genuine, and approachable while providing clinically proven, safe, and effective treatments that achieve results! Our teams feel privileged to play a role in empowering our clients to be victors. As such, Removery team members live by the values of Trust, Passion, Purpose, Focus and Effectiveness.

POSITION OVERVIEW

The Studio Manager is the studio leader, responsible for the day-to-day operations and success of their assigned studio(s). The Studio Manager ensures a five-star experience is delivered to every Removery client who enters their studio, leveraging their experience and training in both sales and laser to effectively manage staffing, scheduling, change management, performance, service delivery, and ensure operational excellence.

POSITION RESPONSIBILITIES

  1. Serves as People Leader for all assigned studio personnel, including:
  2. Coaching on best practices for each individual role
  3. Managing time and attendance, approving timesheets and time off requests
  4. Ensuring schedule remains optimized to best support our clients
  5. Drafting and delivering monthly performance check-ins and bi-annual employee reviews
  6. Leading change initiatives and serving as cultural champion
  7. Conducts interviews for in studio positions
  8. Ensures that every client receives a five-star experience in their assigned studio
  9. Leads daily team huddles and team meetings
  10. Identifies and leads outreach and community activations
  11. Utilizes studio dashboard and health score reporting to establish goals and performance expectations
  12. Oversees the daily cleaning and stewardship of their studio
  13. Leads change management initiatives
  14. Ensures all compliance policies are adhered to
  15. Maintains skill level in both laser and sales
  16. Models effective communication and business leadership
  17. Travels to support the success of other studios, when necessary
  18. Supports their assigned Regional Manager and Operations Leadership Team in other duties, as assigned

POSITION SKILLS & REQUIREMENTS

  1. High school diploma or equivalent
  2. 1 year of professional experience in a field role with Removery (3 years preferred)
  3. Team and Client centric approach
  4. Cross-trained to serve in both sales and laser capacity
  5. Ability to lead and inspire others
  6. Strong verbal and written communication skills
  7. Advanced capabilities using Zenoti and other applications
  8. Strong mediation and diplomacy skills
  9. Excellent attention to detail
  10. Empathetic, engaged, and action-oriented problem solver
  11. Excellent time management, prioritization, and organizational skills
  12. Self-motivated and solutions oriented

POSITION KEY PERFORMANCE INDICATORS

  1. Clean Compliance Reporting
  2. High team member morale, low studio regrettable turnover
  3. Meeting Google Review KPI of 25% consistently
  4. Consistent RM feedback that studio is meeting cleanliness and brand standards

You will be part of a supportive and close-knit team and given the opportunity to perform purposeful work. Removery is proud to offer a competitive salary, based upon experience, in tandem with a competitive benefits package for FT associates including:

  • Comprehensive Medical, Dental, and Vision with HRA option, STD and LTD
  • 50K in Life Insurance, at no cost to you!
  • 120-hours of accrued, paid, vacation time
  • Eight (8) company paid holidays
  • 8 hours of paid volunteer time per year
  • Employee Emergency Fund to assist in times of financial hardship
  • 401K with generous Company Match
  • Employee Assistance Program
  • Collaborative work environment with an amazing culture committed to diversity and inclusion

We are an Equal Opportunity Employer and do not discriminate based on race, ethnicity, religion, creed, sex, gender, gender identity, pregnancy, national origin, ancestry, age, disability, veteran status, marital status, genetic information, sexual orientation, political affiliation, or any other non-job-related factors.

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