Workflow Design Studio – UX Design Strategist Job at ServiceNow in Denver

Workflow Design Studio – UX Design Strategist

Qualifications

• 8+ years of Service Design experience with the ability to envision and inspire holistic customer-centric solutions
• Comfort and ease in customer-facing meetings (pitching and planning sessions) and workshops (facilitating)
• Experience in conceptualization, design strategy, UX, and art direction of prototypes
• Understanding native mobile, web application, and responsive web design experience
• Command of design basics: readability, iconography, color, and spatial relationships
• Familiarity with collaboration, design and prototyping tools such as Miro, Sketch & Figma
• Strong storytelling and communication design skills
• Experience working in or with enterprise customers
• Experience working on consumer digital products
• Product/business strategy
• Hands on experience with mobile, web application, and responsive web UX/UI design
• Confident, collaborative, and flexible as a member and discipline leader in an interdisciplinary team where teamwork is imperative to drive better customer outcomes
• An endless supply of passion and curiosity
• Expected Travel: 25%

Responsibilities

• This role is well versed in architecting and developing custom solutions on the Now Platform as well as working with developers to build and present solutions to customers
• You will partner with the sales, solution consulting and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness
• The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions
• The role requires demonstration and prototyping of platform capabilities, and also to identify the specific requirements needed to develop innovative application prototypes for specific customers
• The Senior Platform Architect will also provide solutions and enablement to the technical sales force and provide prospective customers with product and solution advice during pre-sales discussions
• The Senior Platform Architect will provide technical and business expertise to support customers with product and solution leadership during pre-sales engagements
• This senior role serves as a value consultant who can go wide and deep on solution delivery and solution positioning during sales cycles
• Co-deliver design thinking led workshops with customers (participants range from end-users to C-level) and account teams
• Consult with customers and prospects to understand their business needs and pain points, and evangelize the business value of solution development on the Now Platform
• Partner with Sales and Solution Consulting to qualify customer needs and identify opportunities to deliver high value business outcomes for clients
• Architect and develop innovative solutions in collaboration with a cross-functional digital consulting team in a pre-sales environment
• Document and present technical solutions aligned with our client’s business problems
• Facilitate and lead workshops for customers focusing on innovation, ideation, co-creation, development and validation of solutions on the Now Platform
• Provide mentoring to solution consulting peers and other colleagues in the organization
• Contribute to and help maintain internal forums and asset libraries to enable innovation at scale
• Interact with the wider ServiceNow community as a thought leader on innovative ways to leverage the Now Platform and products
• Presenting at executive briefings and marketing events
• Work closely with Product Management on upcoming releases and provide feedback from customer interaction
• Current with ServiceNow product developments, complementary technology and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains

Benefits

• For positions in Colorado, we offer an OTE pay of $199,000 - $296,051, plus equity (when applicable), variable/incentive compensation and benefits
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure
• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located, and is subject to change based on work location

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