Lead Product Experience Designer, UX/UI-2 Job at DesignX Community in London

Lead Product Experience Designer, UX/UI-2

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Overview

Do you want to be part of a team of designers and researchers working on cutting-edge digital products for Mastercard? Do you want to be a part of a fast-paced, collaborative environment working across multiple geographies? Do you want to create new experiences that shape the future of payments and financial services globally? We seek a creative Product Experience UX/UI designer to join Mastercard’s Global CX & Design team. The CX & Design team is a global multi-disciplinary team of designers, researchers, and strategists whose goal is to create and scale differentiated and innovative experiences that fuel Mastercard’s business. The team is located in NY, Dublin, London, and Sydney and partners closely with Product Management and Engineering to deliver best-in-class products that drive value and business results for our customers and the end consumer.

You will be

1. Creating design concepts that thoroughly explore multiple options and leverage research findings to determine the best solution.
2. Collaborating with the team to craft engaging experiences that drive adoption and use in-market through thoughtful and usable interaction, content, and visual design.
3. Visualizing critical moments and opportunities across end-to-end product journeys in the form of user journeys, storyboards, or prototypes.
4. Contributing design styles and UI components back to the Mastercard Design System (MADE).
5. Advocating for and demonstrating the value of considered visual design and its essential role in the success or failure of products and services.
6. Creating experience prototypes to evaluate product and end-customer assumptions.
7. Collaborating with internal R&D teams to help identify and visualize innovation opportunities in emerging technologies and how they might impact the world of financial services.
8. Crafting experiences that balance user and business needs. Ensuring new feature designs are tested and iterated when appropriate.
9. Participating in cross-functional workshops, collaborating with the team to identify which product or feature level opportunities will yield the most significant customer impact.

All about you

You are an experienced UI designer who carefully considers how the customer will interact with the product, from the overall journey level to the most minor details. You excel at creating sophisticated, polished, high-fidelity prototypes and are motivated to stay up-to-date with the latest visual design, UI, and prototyping trends. You have knowledge of design system methodologies and create impactful, desirable, and usable experiences. You have a proven ability to apply and balance core design elements – typography, space, color, hierarchy, navigation, photography, illustration, and iconography. You can expertly use creative tools such as Figma and Adobe Suite. You have some previous experience in a complementary visual design field, such as branding, illustration, 3D, and motion design. You practice Design Thinking and can demonstrate success in bringing products to market using this methodology. You endorse an inclusive, people-centric, and data-focused design mentality and understand the role of qualitative and quantitative research methodologies. You’re a critical thinker who questions the status quo and strives for improvement. You value inclusive design and accessibility and have a portfolio of work that demonstrates your creative process and showcases completed design solutions. We understand that you may have some of the criteria on this list. If you have relevant experience and the capability to fulfill this role, we strongly encourage you to apply.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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