User Experience Design Lead Job at DesignX Community in Elk Grove

AppleCare’s Support Programs User Experience team is seeking an experienced UX designer to create solutions that increase customer satisfaction, drive cost savings, and foster innovation for both Apple employees and customers. The ideal candidate knows how to align business strategy with human-computer interaction and usability methodologies. Use your knowledge to define end-to-end task and transactional focused user experiences that both satisfy and delight users.

Key Qualifications

• Background in Human Factors, Human-Computer Interaction, Information Science, Computer Science, or a Bachelor’s Degree in a related field.
• 5+ years professional experience.
• Demonstrated ability in leading and designing end-to-end workflows, applications, and interactive experiences.
• Ability to manage ambiguity while progressing forward in proposing new solutions. Use UX research activities (contextual inquiry, interviews, testing, etc.) to aid a data-driven approach in simplifying complex, information-rich, and highly interactive workflows.
• Demonstrated ability to define new approaches to complex design problems and convey solutions in the form of presentations, click-through prototypes, and design specifications.
• Must be process-driven, possess strong interaction design skills, careful attention to detail, and a thorough understanding of user-centered design principles.
• Strong understanding of Mac OS and iOS human interface capabilities.
• Experience in the advocacy and creation of accessible applications and systems.
• Excellent collaboration, communication, leadership, and presentation skills.
• Experience working with Sketch, Adobe Creative Suite, or similar tools.

Plusses

• Experience defining solutions for Enterprise users and Consumer users, productivity or media-focused tools and applications.
• Experience in graphic design, motion graphics, and creation of UI visual assets.
• Experience employing different user research methods and creation of interview study guides.

Description

As a User Experience lead, you will be involved in several areas of user experience design including: business & user needs analysis, user interviews, journey mapping, low fidelity prototyping (wire-framing), usability testing, and following deployment, monitoring, and measuring adoption success. Your time at work will be a mixture of concepting, prototyping, presenting, and debating ideas and solutions within a broadly skilled project team and the UX design team.

Responsibilities will include:

• Drive the alignment of business requirements, user-centered design methodology, and technologies to create highly usable solutions within a variety of Support channels.
• Design workflows for skilled users performing concurrent, complex tasks.
• Create mission-critical workflows with accompanying user interfaces that can be successfully used with a minimum of user confusion or error.
• Incorporate accessibility best practices, localization, scalability, and ease of maintenance in all solutions.
• Define and demonstrate best-in-class user experiences that reflect Apple’s Human Interface and Information Technology standards. Act as a user experience evangelist and a catalyst for positive change within diversely skilled project teams. Engage business and technical team stakeholders for feedback and validation.
• Assist with validating and measuring user experience success via usability testing and post-deployment evaluations. Effectively communicate project status to senior management on a regular basis.

Education & Experience

Background in Human Factors, Human-Computer Interaction, Information Science, Computer Science, or a Bachelor’s Degree in a related field. 5+ years professional experience.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $153,200.00 and $230,600.00, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation, and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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