Associate, Experience Designer Job at Capital One National Association in Plano

Plano Town Center (31064), United States of America, Plano, Texas

Associate, Experience Designer

This is a Hybrid position located in Plano, TX. Relocation to Plano, TX is required if you're not located in the Dallas, TX area.

At Capital One, we’re building a leading information-based technology company. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. Together, we are on a quest to change banking for good.

We are currently seeking a UX/UI Designer to join our team. We are passionate about advocating for user needs and delivering innovative, world-class products that redefine our customers' day-to-day financial activities.

What You’ll Do:

You’ll be asked to handle a variety of responsibilities, including:

Collaboration & Connection

• Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions.
• Advocating for the customer through human-centered design methods, including discovery, research, ideation, and user testing.
• Supporting design-led workshops to engage and build alignment across different partners and teams.
• Proactively offering recommendations and solutions by championing prioritization of design-centered product enhancements grounded in research and analysis.
• Connecting with design community peers in service of learning, sharing, and teaching.

Discovery & Delivery

• Supporting early product definition by participating in discovery sessions that uncover customer pain points and opportunities.
• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams.
• Participating in end-to-end product design, including:
  • Working with researchers to understand customer needs and define opportunities through usability and empathy studies.
  • Framing problems, determining insights, and defining visual designs to serve customer needs.
  • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes.
  • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines.
  • Supporting effective storytelling and presentation of visual concepts to various stakeholders.
  • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues.

Basic Qualifications

• At least 1 year of experience with UX and UI design.

Preferred Qualifications

• Designing for cross-channel experiences.
• Comfortable working with Product and Tech partners.
• Familiarity with design and prototyping tools, such as Adobe Products, Sketch, and/or Figma.
• Familiarity with working and contributing to an established design system.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.

#J-18808-Ljbffr