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Quadrant, Inc.

Video Teleconferencing - Technician Job at Quadrant, Inc. in Bethesda

Quadrant, Inc., Bethesda, MD, United States, 20811

VTC Technician

Location: Bethesda, MD
Pay: $37 per hour


MUST:

  1. Must have an active Secret Clearance
  2. Experienced VTC Technician
  3. 3+ years' experience supporting VTC equipment
  4. 3+ years' experience providing user support for VTC conferences and events
  5. 3+ years' experience working with multiple hardware vendors
  6. Experience configuring and supporting Microsoft Office 365
  7. Hands-on experience supporting desktop hardware, software, and mobile devices
  8. Management and coordination experience with large complex video/audio events
  9. Experience with supporting Zoom for Government, WebEx, Microsoft Teams, Google
  10. Federal experience supporting mobile communications and platforms is preferred

DUTIES:

  1. Responsible for supporting Video Teleconferencing equipment
  2. Responsible for working with vendors on repair of equipment
  3. Responsible for working with telecommunications vendors when provisioning services for mobile devices
  4. Responsible for installing, configuring, and maintaining desktop applications to include Microsoft Office 365, Adobe Professional, and other desk applications as deemed appropriate
  5. Manage Video Teleconferencing (VTC) support for our domestic customers
  6. Responsible for setup, configuration, and scheduling of VTC conferences
  7. Manage multiple video collaboration applications to include Zoom for Government, WebEx, Microsoft Teams, Google Meet, and other video collaboration platforms
  8. Work closely with customers to ensure all VTC and associated equipment is operational and tested prior to an event
  9. Work closely with VTC vendors upgrading, configuring, and replacement of equipment as required
  10. Responsible for installing, configuring, and maintaining bureau VTC systems and accessories
  11. Responsible for supporting VTC conferences for both internal and external customers
  12. Responsible for working with VTC vendors on upgrades, configurations, and replacement of equipment
  13. Responsible for configuring video collaboration applications such as Zoom for Government, WebEx, Microsoft Teams, Google Meet, and other video collaboration platforms
  14. Provide backup support for all makes and models of laptops
  15. Provide backup support for inventory management of all mobile communication devices
  16. Provide backup support to customers on problem resolution for mobile communications
  17. Provide backup support for supporting teleworking personnel throughout the organization on problem resolution and support
  18. Monitor and respond to email a minimum of 3 times per week
  19. Complete required compliance training as assigned
  20. Other duties as assigned

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. #J-18808-Ljbffr