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Lumecg

Lumecg is hiring: ServiceNow Technical Writer in Sacramento

Lumecg, Sacramento, CA, United States, 95828

Lume Consulting Group, a Sacramento-based IT consulting company, is seeking a skilled ServiceNow Technical Writer for a project with one of our California State clients.

Qualifications

MANDATORY QUALIFICATIONS

  1. Minimum (4) years’ experience with developing and administering ServiceNow Knowledge Management.
  2. Minimum (4) years experience in creating user manuals, API documentation, process flows, and other ServiceNow technical documentation, including online help, manuals (system, end-user, training, and instruction), white papers, design specifications, project plans, test plans, business correspondence, how-to-guides, etc.
  3. Must have a minimum of two (2) years of experience performing IT technical writing. Experience can include being in a position as a specialist or research assistant in a technical field.
  4. This position requires the possession of a bachelor’s degree.

DESIRABLE QUALIFICATIONS

  1. A minimum (4) years experience with ITIL (Information Technology Infrastructure Library) processes and concepts.
  2. A minimum of (4) years expert-level experience in ServiceNow Integration with third-party systems such as LDAP, Active Directory, SAP, Salesforce using REST, SOAP, or MID Server.
  3. A minimum of (4) years’ experience with communication skills to effectively collaborate with cross-functional teams, gather requirements, and provide technical guidance and support.
  4. A minimum of four (4) years’ experience in infrastructure technology implementations.
  5. A minimum of four (4) years’ experience with Microsoft Active Directory Administration.
  6. A minimum of four (4) years experience administering ServiceNow Platform for Government, State, Federal or global entities with staffing above 10,000 employees.

Key Responsibilities:

  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
  • Develop and maintain detailed user manuals, technical documentation, training materials, and online help systems for the ServiceNow Platform.
  • Collaborate with internal teams to obtain an in-depth understanding of the product and documentation requirements.
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
  • Create and maintain the information architecture.
  • Write easy-to-understand user interface text, online help, and developer guides.
  • Create tutorials to help end-users use a variety of ServiceNow applications.
  • Review and update existing documentation to reflect changes and new features in the ServiceNow Platform.
  • Ensure the rigorous application of information security and information assurance policies, principles, and practices to the documentation process.
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