Kaiser Permanente
Kaiser Permanente is hiring: Intermediate Technical Writer in San Diego
Kaiser Permanente, San Diego, CA, United States, 92189
Job Summary:
Individuals within the Technical Writing Job Family will edit, write, standardize, research, and authenticate policies and procedures, training manuals, handbooks, and other various support documentation. The documentation shall be created and distributed using various multimedia/web/Internet and Intranet-based tools. Rewrite and edit technical staff documentation in a clear and concise style. Make editorial and aesthetic improvements to documents and recommend new designs, layouts, and procedures. This position will work closely with Management to develop and deliver innovative communication strategies to complement training and support activities. They will collaborate with the training team to ensure training material is current and relevant. Will be responsible for updating material as technology changes are implemented. Will update desk level operations procedures to reflect business practices and organizational structures.
Additionally, they will coordinate and conduct review meetings with Management for documentation approval. Map business processes when necessary. Contribute to development and implementation of annual work plan. Actively participate on Policy and Procedures Governance Team, when and where applicable.
Essential Responsibilities:
Individuals within the Technical Writing Job Family will edit, write, standardize, research, and authenticate policies and procedures, training manuals, handbooks, and other various support documentation. The documentation shall be created and distributed using various multimedia/web/Internet and Intranet-based tools. Rewrite and edit technical staff documentation in a clear and concise style. Make editorial and aesthetic improvements to documents and recommend new designs, layouts, and procedures. This position will work closely with Management to develop and deliver innovative communication strategies to complement training and support activities. They will collaborate with the training team to ensure training material is current and relevant. Will be responsible for updating material as technology changes are implemented. Will update desk level operations procedures to reflect business practices and organizational structures.
Additionally, they will coordinate and conduct review meetings with Management for documentation approval. Map business processes when necessary. Contribute to development and implementation of annual work plan. Actively participate on Policy and Procedures Governance Team, when and where applicable.
Essential Responsibilities:
- Design and maintain Intranet based online help system.
- Maintain user guides, workflows, and other corporate documents such as tutorials, reference material, design standards, content resources, templates, etc.
- Work with management and subject matter experts to develop policies and procedures.
- Review documentation for consistency, while adhering to Kaiser Permanente style guidelines and quality.
- Speak and write clearly using understandable terms with both technical and non-technical personnel across multiple departments; describe moderately complex processes clearly and concisely.
- Interact closely with subject matter experts.
- Understand applicable regulations and incorporate necessary changes to existing policies and procedures and/or the need for development of new policy and procedure as needed.
- Maintain thorough records of work and revisions; contribute to department logs and databases with care and diligence.