Natural Gas Solutions North America LLC is hiring: Senior Technical Writer in Ho

Senior Technical Writer

Houston, TX, US (Hybrid-Full Time)

Role Summary/Purpose

The Senior Technical Writer collaborates with the marketing, technical services, engineering, and other teams to gather complex technical information and create clear, concise, and accurate user-focused product documentation.

Essential Responsibilities

• Create, edit, and publish technical documentation for internal and external audiences.
• Gather technical information by interviewing subject matter experts (SMEs), reviewing existing documents, specifications, and drawings, and performing hands-on operation of the equipment and/or software to develop a comprehensive understanding of the products
• Evaluate available information and users’ needs to create the content outline and determine effective visual aids.
• Create and maintain product documents such as Installation, Operations, and Maintenance (IOM) manuals; User Guides; Getting Started Guides; and other supporting documents for hardware and software products.
• Use tables, charts, photographs, and graphics to provide visual aids as needed to demonstrate concepts and clearly convey information.
• Use Word templates, styles, and standards for usability, consistency, and readability across documents.
• Collaborate in a cross-functional team environment to conduct document review sessions and make revisions as needed.
• Provide feedback to the team to suggest improvements for the product or software, as needed.
• Review documents for order, clarity, conciseness, style, terminology, and accuracy.
• Create PDF files for final document release.
• Manage multiple documents and projects simultaneously.

Education/Qualifications Requirements

• Bachelor’s degree in computer science, communications, or related technical field from an accredited college or university
• Minimum 10 years’ experience in writing and editing technical content
• Excellent verbal and written English and grammar skills
• Strong Microsoft Office Suite skills
• Proficient with Adobe Acrobat software
• Experience writing for audiences with various levels of experience and knowledge
• Experience developing and writing software manuals and operations manuals for equipment

Desired Characteristics

• Works well with professionals from various backgrounds
• Possesses strong written and verbal communication skills
• Edits documents efficiently and accurately while adhering to established documentation standards
• Self-motivated to use and learn about the products and software from a user perspective
• Learns and uses new products and software tools quickly and effectively
• Customer-focused to convey complex information to audiences with varying levels of knowledge in a way that is easy for them to use and understand
• Detail-oriented to refine content and create or revise visual illustrations
• Quality-focused to review documents for order, clarity, conciseness, style, terminology, and accuracy
• Experienced working in an engineering environment to learn by using the product, and through demonstrations, drawings, specifications, consultations with engineers and subject matter experts, and other available resources
• Experienced creating, editing, and working with Word templates and styles
• Able to create and use tables, charts, photographs, and other visual aids to effectively communicate complex information
• Ability to work on multiple documents and projects simultaneously
• Works well working in a hybrid environment and interacting with teams in separate locations

Dresser is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.