City of Houston, TX
Senior Library Service Specialist
City of Houston, TX, Houston, Texas, United States, 77020
Applications Accepted From: ALL PERSONS INTERESTED
PN#35848
Division: Customer Experience
Section: History Research Centers
Reporting Location: Clayton Family History Research Center (5300 Caroline)
Workdays & Hours: MONDAY - SUNDAY 8:00 AM - 8:00 PM*
* Subject to Change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS:
The Houston Public Library seeks a creative, innovative, and highly customer service-oriented Senior Library Service Specialist to serve at the Houston Public Library's Family History Research Center at the Clayton Library Campus.
The Houston Public Library serves a diverse population of 2.3 million citizens through a network of 37 Neighborhood Libraries spread across the Houston area, a Central Library and three History Research Centers.
The Houston Public Library's Family History Research Center at the Clayton Library Campus is in the Museum District of Houston.
Housing an international collection of family history research materials, the nationally recognized library provides one on one customer service to family history researchers. Our customers include the beginner to the well-seasoned genealogist, all will find the collection of nearly 150,000 volumes, microfilm, and popular family history research databases. The successful candidate will be one who can demonstrate a high level of customer service engagement with each type of researcher; possesses proven knowledge of family history research methods and has passion for producing quality programming and social media.
The Senior Library Service Specialist duties include:
* Providing genealogical research reference assistance in person, on the phone, and via e-mail. * Instructing a diverse customer base of researchers in the detailed use of subject specific reference sources including online sources, books, and microprint materials using knowledge of specific resources and tools used in family history research. * Serving as unit coordinator for one or more of the following roles as assigned by unit manager: * Programming Coordinator - coordinating library programs for unit, working directly with presenters to ensure presentations and materials are ready, and providing technical support for in-person and virtual programming. * Volunteer Liaison - assists with training and onboarding volunteers, facilitating volunteer projects for the unit. * Digital Strategies liaison - troubleshoots computer and technology issues for the branch, reports issues in timely manner to Digital Strategies department and unit management. * Facilities Coordinator - performs periodic building checks, reports maintenance issues to General Services Division (GSD), unit management, and/or library administration as needed.
* Preparing social media posts and submitting marketing promotions for all upcoming library programs to HPL Communications. * Promoting the Family History Research Center at the Clayton Library Campus by supporting and helping with HPL outreach and programming. * Advocating and advertising for the Family History Research Center's services and programs to the local, state, and national genealogical community. * Creating material for the public electronic newsletter, The Clayton Town Crier. * Maintaining collaborative relationships with internal and external stakeholders. * Working with the technical services team of the Clayton Library on projects related to the library collection, including but not limited to digitization of materials. * Performing other duties essential to efficient library operation as assigned * This position requires some evening and weekend (Saturday and Sunday) work.
If selected for an interview, candidates will be required to present and discuss a genealogical research work project that demonstrates a strong and deep understanding of genealogical research and methodology.
Applicants are encouraged to submit a Cover Letter and Resume when applying.
WORKING CONDITIONS
There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree.
EXPERIENCE REQUIREMENTS
One (1) year of professional experience in library, information services, or education is required. Related professional experience may be substituted for the education requirement on a year-to-year basis.
LICENSE REQUIREMENTS
NoPREFERENCES
* Proficient computer skills and working knowledge of Microsoft Office. * Demonstrated experience in personal or professional family history research. * Experience working with people of diverse backgrounds. * Ability to listen and communicate effectively orally and in writing. * Have strong interpersonal skills. * Have strong collaboration skills. * Have strong organizing skills and ability to meet set deadlines.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test.
SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 16
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the
Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.com or call 832-393-1439.
If you need special services or accommodations, 832-393-1439 (TTY 7-1-1).
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a preemployment drug test and are subject to a physical examination and verification of information provided.
EOE -
Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
PN#35848
Division: Customer Experience
Section: History Research Centers
Reporting Location: Clayton Family History Research Center (5300 Caroline)
Workdays & Hours: MONDAY - SUNDAY 8:00 AM - 8:00 PM*
* Subject to Change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS:
The Houston Public Library seeks a creative, innovative, and highly customer service-oriented Senior Library Service Specialist to serve at the Houston Public Library's Family History Research Center at the Clayton Library Campus.
The Houston Public Library serves a diverse population of 2.3 million citizens through a network of 37 Neighborhood Libraries spread across the Houston area, a Central Library and three History Research Centers.
The Houston Public Library's Family History Research Center at the Clayton Library Campus is in the Museum District of Houston.
Housing an international collection of family history research materials, the nationally recognized library provides one on one customer service to family history researchers. Our customers include the beginner to the well-seasoned genealogist, all will find the collection of nearly 150,000 volumes, microfilm, and popular family history research databases. The successful candidate will be one who can demonstrate a high level of customer service engagement with each type of researcher; possesses proven knowledge of family history research methods and has passion for producing quality programming and social media.
The Senior Library Service Specialist duties include:
* Providing genealogical research reference assistance in person, on the phone, and via e-mail. * Instructing a diverse customer base of researchers in the detailed use of subject specific reference sources including online sources, books, and microprint materials using knowledge of specific resources and tools used in family history research. * Serving as unit coordinator for one or more of the following roles as assigned by unit manager: * Programming Coordinator - coordinating library programs for unit, working directly with presenters to ensure presentations and materials are ready, and providing technical support for in-person and virtual programming. * Volunteer Liaison - assists with training and onboarding volunteers, facilitating volunteer projects for the unit. * Digital Strategies liaison - troubleshoots computer and technology issues for the branch, reports issues in timely manner to Digital Strategies department and unit management. * Facilities Coordinator - performs periodic building checks, reports maintenance issues to General Services Division (GSD), unit management, and/or library administration as needed.
* Preparing social media posts and submitting marketing promotions for all upcoming library programs to HPL Communications. * Promoting the Family History Research Center at the Clayton Library Campus by supporting and helping with HPL outreach and programming. * Advocating and advertising for the Family History Research Center's services and programs to the local, state, and national genealogical community. * Creating material for the public electronic newsletter, The Clayton Town Crier. * Maintaining collaborative relationships with internal and external stakeholders. * Working with the technical services team of the Clayton Library on projects related to the library collection, including but not limited to digitization of materials. * Performing other duties essential to efficient library operation as assigned * This position requires some evening and weekend (Saturday and Sunday) work.
If selected for an interview, candidates will be required to present and discuss a genealogical research work project that demonstrates a strong and deep understanding of genealogical research and methodology.
Applicants are encouraged to submit a Cover Letter and Resume when applying.
WORKING CONDITIONS
There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree.
EXPERIENCE REQUIREMENTS
One (1) year of professional experience in library, information services, or education is required. Related professional experience may be substituted for the education requirement on a year-to-year basis.
LICENSE REQUIREMENTS
NoPREFERENCES
* Proficient computer skills and working knowledge of Microsoft Office. * Demonstrated experience in personal or professional family history research. * Experience working with people of diverse backgrounds. * Ability to listen and communicate effectively orally and in writing. * Have strong interpersonal skills. * Have strong collaboration skills. * Have strong organizing skills and ability to meet set deadlines.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test.
SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 16
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the
Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.com or call 832-393-1439.
If you need special services or accommodations, 832-393-1439 (TTY 7-1-1).
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a preemployment drug test and are subject to a physical examination and verification of information provided.
EOE -
Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.