ABM Industries - Guidant Global
Unified Communications Network Operations Manager
ABM Industries - Guidant Global, Sugar Land, Texas, United States, 77478
Job Description
Responsibilities: In the role of the UC Network Operations Manager, you will: Service oriented mindset, strong organizational capabilities for running multiple highly technical projects and support activities across a large and complex environment Process creation experience aligning workflow with a support focus to improve the network experience for ABM team members Documentation creation experience – businesses cases, network diagrams, persuasive and technical documentation Develop and implement a strategic roadmap for wireless network growth and enhancement, ensuring alignment with business objectives. Ensure the stable operation of the corporate enterprise network including planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware & software Supervise day-to-day operations of their team making sure everyone is contributing appropriately, distributing the workload evenly while ensuring motivation and performance levels are maintained Lead by setting a good example (role model) - behavior consistent with words. Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort Collaborate with IT and other departments to integrate unified communication tools with existing systems and applications. Encourage creativity, responsible risk-taking, & constant improvement amongst the team. Recognize & celebrate team & team member accomplishments & exceptional performance. Intervene when necessary to aid the group in resolving issues Strong Client Service focus, ability to communicate with both a technical and non-technical audience Develop and enforce network policies, standards, and procedures. Communicate clear instructions to team members & hold them accountable to goals & objectives Provide regular status reports on tasks accomplished, current issues and progress toward goals. Communicate to business clients, technical teams and management in a consistent manner making complex technical issues and solutions clear, simple and understandable Leads a team that provides level 3 support for client issues that cannot be resolved by other support tiers Manage vendor relationships and escalate issues when appropriate Provide capacity, performance, uptime and security reporting as requested. Implement industry best practices in terms of availability planning, security, scalability, and change management Ensure team member growth by actively communicating career progression and training plans as well as monthly status meetings with each team member Technical Qualifications: Bachelor’s degree in computer science, Computer Engineering or related technical discipline and/or related field experience 5+ Years of experience as a leader in Information Technology 7+ Years of experience in Network Engineering Experience with ServiceNow or another industry standard ticketing and change control system Metrics focus when it comes to improving customer service and providing insight into performance metrics Experience troubleshooting Network & Infrastructure issues History of Excellent Client Service Skills (communications & relationship management) Experience running multiple large technical projects simultaneously Communicates well both verbally and non-verbally Strong problem-solving and decision-making skills Ability to work effectively and with minimal direct supervision Ability to translate business requirements to technical deliverables Preferred Qualifications: Experience administering monitoring solutions such as SolarWinds Orion Experience in the implementation & support of Cisco Networking Technologies, specifically: Cisco Data Center (Nexus, Routing, WAN, SD-WAN) Cisco Campus Technologies Cisco / Fortinet Wireless Cisco Professional level certification (CCNP, CCDP, CWNA, CWNP, CCIE) or equivalent experience Project Management, PMP and/or ITIL experience Enterprise Network Monitoring software experience (SolarWinds Orion) 2+ years of experience with Cisco Identity Service Engine (ISE) or another 3rd party Network Access Control (NAC) product 3+ years of experience with Cisco Unified Call Manager (CUCM) 2+ years of experience with Cloud computing (Azure, AWS, or GCP Strong knowledge of VoIP technologies, video conferencing systems, and collaboration tools (e.g., Cisco, Microsoft Teams, Zoom). Strong knowledge of wireless technologies, standards (e.g., IEEE 802.11), and protocols. UCaas & CCaaS Cloud based services Proficiency in Cisco UC technologies including CUCM, Unity Connection, and UCCX. ITIL Foundation certification desired BS or BA degree in networking, telecommunications or information systems or equivalent experience Must have the ability to provide documentation verifying legal work status Ability to read and speak the English language proficiently to communicate with others, understand and interpret safety instructions, and to respond to inquiries Ability to understand and comply with ABM guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines Excellent verbal and written communication skills required Ability to communicate program standards and requirements Excellent analytical and quantitative skills and experience
Responsibilities: In the role of the UC Network Operations Manager, you will: Service oriented mindset, strong organizational capabilities for running multiple highly technical projects and support activities across a large and complex environment Process creation experience aligning workflow with a support focus to improve the network experience for ABM team members Documentation creation experience – businesses cases, network diagrams, persuasive and technical documentation Develop and implement a strategic roadmap for wireless network growth and enhancement, ensuring alignment with business objectives. Ensure the stable operation of the corporate enterprise network including planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware & software Supervise day-to-day operations of their team making sure everyone is contributing appropriately, distributing the workload evenly while ensuring motivation and performance levels are maintained Lead by setting a good example (role model) - behavior consistent with words. Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort Collaborate with IT and other departments to integrate unified communication tools with existing systems and applications. Encourage creativity, responsible risk-taking, & constant improvement amongst the team. Recognize & celebrate team & team member accomplishments & exceptional performance. Intervene when necessary to aid the group in resolving issues Strong Client Service focus, ability to communicate with both a technical and non-technical audience Develop and enforce network policies, standards, and procedures. Communicate clear instructions to team members & hold them accountable to goals & objectives Provide regular status reports on tasks accomplished, current issues and progress toward goals. Communicate to business clients, technical teams and management in a consistent manner making complex technical issues and solutions clear, simple and understandable Leads a team that provides level 3 support for client issues that cannot be resolved by other support tiers Manage vendor relationships and escalate issues when appropriate Provide capacity, performance, uptime and security reporting as requested. Implement industry best practices in terms of availability planning, security, scalability, and change management Ensure team member growth by actively communicating career progression and training plans as well as monthly status meetings with each team member Technical Qualifications: Bachelor’s degree in computer science, Computer Engineering or related technical discipline and/or related field experience 5+ Years of experience as a leader in Information Technology 7+ Years of experience in Network Engineering Experience with ServiceNow or another industry standard ticketing and change control system Metrics focus when it comes to improving customer service and providing insight into performance metrics Experience troubleshooting Network & Infrastructure issues History of Excellent Client Service Skills (communications & relationship management) Experience running multiple large technical projects simultaneously Communicates well both verbally and non-verbally Strong problem-solving and decision-making skills Ability to work effectively and with minimal direct supervision Ability to translate business requirements to technical deliverables Preferred Qualifications: Experience administering monitoring solutions such as SolarWinds Orion Experience in the implementation & support of Cisco Networking Technologies, specifically: Cisco Data Center (Nexus, Routing, WAN, SD-WAN) Cisco Campus Technologies Cisco / Fortinet Wireless Cisco Professional level certification (CCNP, CCDP, CWNA, CWNP, CCIE) or equivalent experience Project Management, PMP and/or ITIL experience Enterprise Network Monitoring software experience (SolarWinds Orion) 2+ years of experience with Cisco Identity Service Engine (ISE) or another 3rd party Network Access Control (NAC) product 3+ years of experience with Cisco Unified Call Manager (CUCM) 2+ years of experience with Cloud computing (Azure, AWS, or GCP Strong knowledge of VoIP technologies, video conferencing systems, and collaboration tools (e.g., Cisco, Microsoft Teams, Zoom). Strong knowledge of wireless technologies, standards (e.g., IEEE 802.11), and protocols. UCaas & CCaaS Cloud based services Proficiency in Cisco UC technologies including CUCM, Unity Connection, and UCCX. ITIL Foundation certification desired BS or BA degree in networking, telecommunications or information systems or equivalent experience Must have the ability to provide documentation verifying legal work status Ability to read and speak the English language proficiently to communicate with others, understand and interpret safety instructions, and to respond to inquiries Ability to understand and comply with ABM guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines Excellent verbal and written communication skills required Ability to communicate program standards and requirements Excellent analytical and quantitative skills and experience